Deedpoll レビュー 130

Deedpoll からの回答

4日前

Dear Varun,

We are sorry to hear you have yet to receive your deed poll you ordered on the 25th March. We posted it to you on the 26th March via Royal Mail 1st Class and have not heard from you since. Please contact our Helpdesk either via telephone (03334448484) or via email (helpdesk@deedpoll.org.uk) and we can arrange for a replacement to be posted out to you at no additional cost.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

6日前

Thank you for taking the time to leave a review of our service. We're pleased to hear you found the application easy to complete and that delivery was prompt.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

6日前

Katie,

Thank you for taking the time to leave a review. We're pleased to hear you found the process easy and that delivery was prompt.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年4月10日

Dear Chantelle,

We’re pleased to hear you were happy with the overall experience.

However, we do need to correct a key point. You contacted us on 02/08/2025 explaining your situation, which involved multiple previous name changes. We responded with clear instructions on how to complete the form correctly, and provided you with a quote in advance.

We specifically advised that an additional £18 fee would apply due to the complexity of preparing a document reflecting multiple name changes. This was explained to you before you applied.

You then chose to proceed and submitted your application on 19/03/2026.

Our standard form is designed for straightforward name changes. Where a case is more complex, we always explain the process and any additional cost in advance — which is exactly what happened here.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年4月9日

Ilona,

Thank you for taking the time to leave a review of your order of certified copies from our Archives. We're very pleased to hear you would highly recommend us.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年4月8日

Thank you for taking the time to leave a review. We're pleased to hear you found our service to be excellent and that you would recommend us.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年4月8日

Thank you for taking the time to leave a review of the service you received from us.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年4月7日

Thank you for taking the time to leave a review and for your praise of our service. We are pleased we were able to assist you.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年4月7日

Thanks for taking the time to leave a review. We're pleased to hear you found us to be efficient.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年4月7日

Daniel,

Thank you for taking the time to leave a review. We're pleased to hear you are happy with the service we provided and that you feel we did everything perfectly.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月19日

Dear Carla,

You paid to search our archives in order to obtain certified copies of your Deed Poll from when you were a child. We only keep Deed Polls in our archives that we issued previously and the customer paid extra at the time of ordering (and posted their signed deed poll back to us) to store in our Archives.

The very first sentence of the order form (https://www.deedpoll.org.uk/apply-for-a-copy-of-your-archived-deed-poll) states: "If you returned your signed Deed Poll to us for archiving – as part of our Legal Copy and Archive Service – we can issue further legal copies from our archives."

It also clearly states at the start of the second paragraph of the order form: "Please note, the £14 fee you initially pay is to search our archives and records. If your Deed Poll is not in our archives, you can ask us to issue you with a replacement, in which case the £14 you paid will be used towards the fee for your replacement Deed Poll. If you do not require a replacement Deed Poll, the £14 is non-refundable." We do not understand how you can state "this wasn't made clear when I purchased the item online."

It transpires that your Deed Poll from your childhood was never ordered from us in the first place, so we wouldn't have a copy of it in our archives, as was made clear in the first sentence of the order form. As stated above and on our website, you can put the £14 search fee towards the cost of a new Deed Poll (so you don't lose any money on a fruitless search) as proof of a former name change. We are the only Deed Poll company that keeps archives of signed Deed Polls we have issued. There is no other archive for you to get a copy from, so you would have to purchase a new Deed Poll anyway, assuming you require proof of a previous name change.

We are sorry to hear you failed to understand what you were ordering.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月17日 に更新

Dear Carly,

You received that email from a scam company that uses the website deedpolls.org. That is not us. You are correct that you don't need a new deed doll.

They have recently started a new scam by emailing all of their previous customers like you who purchased a Child deed poll from them in the past, and are now trying to convince you that you need an Adult deed poll. This is incorrect and they are trying to scam you.

Please check the email address that sent you the scam email, and you will notice it wasn't from us (we are deedpoll.org.uk). If it's not too much to ask, can you please remove this review from our TrustPilot page and place it on theirs? It's important the public knows they are a scam.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月9日

Victoria,

Thank you for taking the time to leave a review of the service we provided you. We are pleased to hear you found us really helpful.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月9日

Thank you for taking the time to leave a review. We are pleased to hear you found us to be efficient.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年3月6日

Jordan,

Thank you for taking the time to leave a review of your interactions with our Helpdesk. It is great to hear that Charmaine made the process easy to understand - I will pass your kind words on to her.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月4日

Andrea,

Thank you for taking the time to leave a review. We are happy to hear you found us to be very helpful.

Kind regards,

Matthew
UK Deed Poll Service

Deedpoll からの回答

2026年3月4日

Thank you for taking the time to leave a review - you are very welcome!

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年3月4日

Thank you for taking the time to leave a review. We're pleased to hear you found the process quick and easy.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年3月4日

Thank you for taking the time to leave a review. We're pleased to hear you found using us to be a fast and smooth experience.

It is a shame to hear people are still being tricked into using the government's burdensome, costly and privacy-invading enrolled process when our unenrolled process is just as effective whilst being cheaper, quicker and private.

Kind regards,

UK Deed Poll Service

Deedpoll からの回答

2026年3月4日

Thank you for taking the time to leave a review. We are pleased to have helped you change your surname.

If you have any issues filling out the form or with anything else you don't understand, please call our helpline on 0333 444 8484 and we would/will be glad to assist and clarify.

Kind regards,

UK Deed Poll Service