Delicate Leather レビュー 245

Their customer service has gone above and beyond to make sure that I get the correct and best product...and that I'm satisfied. A rare experience these days. Nice job!

The leather steering cover is perfect for my jeep custom made it feels good on my hands. Love it.

Customer support was responsive and prompt when I had an issue with their seat covers. I am pleased and satisfied with their solution to my problem. I would have no problem recommending them to other purchasers.

It works! I no longer have the chest strap of the seatbelt strangling me across my neck. It was a bit tight to snap close, but with the help of the tech support (which was vey supportive), I was able to snap it shut in a position to keep the seatbelt a little misread slack.

LOVE THE HONDA LOGO ON THE SEAT COVERS!!!!

12 days since I ordered a seat cushion.
Order confirmation and they got my money. Not a frickin peep since. Don’t respond to anything!
Complete waste.
DO NOT BUY FROM THESE CROOKS

The cutting tool I ordered from Delicate Leather is different from any of the cutting tools I had used before. The angle is much easier to use. I love making quilts and this tool makes cutting much easier for me. Thank you.

I was sent the wrong size fir my car . Got in touch with Jessica . She straightened every thing out . Right size order . Got it fast . Fits great . I asked about shipping the smaller 1 back they said not to worry . Just keep it . Im going to ship it back anyway ! I dont think companies like this should lose money and possibly go out of business ... Just for offering great customer service ! Thanks again !

I have experienced a lot of online purchases and have had some issues with customer support and customer service but this particular purchase was made a success because of the customer service and support I received was fast efficient knowledgeably of the product the turnaround time for messages was very fast the politeness’s made me feel I was cared for and my satisfaction was important if you are thinking abut buying from this company rest assured you will get a good deal and you will get the best service EdC

This a scam. I ordered a grey steering wheel cover as advertised on the website. I received a black cheap cover that was not what I ordered and that was not even on the website. I emailed them to send the correct one and take this one back. They did nothing. I had to file a dispute with my bank. DO NOT WAIST YOUR TIME AND MONEY.

I recently ordered a custom steering wheel cover from Delicate Leather, and while my initial order arrived without the requested logo customisation, what happened next completely blew me away.

As soon as I received the product, I contacted their support team with photos and a copy of my order. Despite being based in Australia and them in the USA, the response was almost immediate. No back-and-forth, no excuses, just outstanding customer service. They acknowledged the issue straight away and are sending the correct customised cover without question.

I purchase a lot of products online, both locally and internationally, and I can honestly say I have NEVER experienced this level of customer care and resolution. Many businesses could take a serious lesson from Delicate Leather when it comes to customer satisfaction.

On top of that, the quality of the steering wheel cover itself is absolutely beautiful, premium, well-crafted, and clearly made with care.

This experience has completely won me over. I will definitely be purchasing from Delicate Leather again and recommending them to others without hesitation.

Just WOW.

BUYER BEWARE!!!

Placed an order for a car seat and back rest. Received an email 5 days later giving a production and shipping timeline. The following day, received another email stating that the item I ordered was out-of-stock and offered two alternatives I could chose from and they would give me a $10 refund if I chose one (bait & switch). Only problem was that according to their website the alternatives were $50 dollars cheaper than what I had ordered and weren't even made of leather. Of course I responded to their email and turned down their offer and indicated I wanted my money back. I received an automated response from "Jessica" indicating someone would get back to me in 1-2 days. I received an email indicating that the order was canceled and they would refund my money. A few days later I received another email indicating that the order was canceled, but no refund had been processed yet. It indicated it would take 2-4 days. It's amazing that when I placed the order it only took them a matter of moments to debit my account. Finally received a refund, however they held on to my money for over 2 weeks. Would not recommend ordering from this company....

I just got a brand new Mazda CX 90 with white Napa leather interior. The steering wheel is black and I wanted to add a cover to it to give it a little bit of color to match the seats. Even though Mazda says the seats are Napa White, they aren’t really white. They’re sort of a very light beige. So I ordered the Ultra-Thin Nappa Leather Steering Wheel Cover – Breathable Non-Slip Protector in Apricot White from Delicate Leather. On my monitor that seemed to be the best color match for my Mazda seats. Once it arrived, I realized it was too dark- definitely more of a light tan compared to a light beige/off-white. The steering wheel cover itself is sturdy yet thin with a nice perforated leather material. I didn’t want anything too bulky and I wanted it to look custom. This steering wheel cover fits the bill. But what I am most impressed about is Delicate Leather’s customer service. I contacted them about the color not matching and wanting to exchange for a different color. In less than 24 hours they responded with an offer to send out a new steering wheel cover in the proper color (I chose ivory white). I could keep the original cover as long as I wrote a review. Win-win situation! I admire a company that values their customer’s time and energy. Good customer service is a lost art today. Delicate Leather has earned my trust. They will be my go-to in the future.

Product is great and feels great in your hands. I love the look of it. It really enhances the cabin of my car. And I had a minor issue with customer service they took car of for me,

Great Customer Service -- Prompt and Polite

Very High quality product and reasonably quick delivery…thank you

I ordered seat covers from there and never received them or my money back

I ordered a booster seat for my car to help me see better when driving. I expected a leather covered booster seat. I fear the thin fabric covering will not be durable. After the seat decompressed from its packaging, it increased in height. I have since used it and it is comfortable.