Dellahs Raw Hair レビュー 

Dellahs Raw Hair からの回答

2024年9月27日

Dear Oriana,

Thank you so much for your fantastic review! We're thrilled to hear that you’ve found Dellahs Raw Hair to be the best in the industry after years of searching. Your experience in the hair industry speaks volumes, and we truly appreciate your recommendation.

We apologise for any delays in our initial response time; we strive to provide excellent service while managing high demand. It’s great to hear that once you connected with your sales assistant, they were attentive and responsive to your needs.

We're glad your wholesale order arrived promptly with DHL, and we look forward to serving you again in the future. Thank you for being a valued customer!

With heartfelt appreciation,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2024年9月27日

Dear Kim

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially with the curly bundles and the mismatch with the frontal. We strive for high-quality products, and your comments about tangling are concerning.

We also appreciate your thoughts on our customer service and will definitely take your feedback into account. Our goal is to ensure every customer feels heard and valued, and we apologise if we fell short in that area during your interaction.

If you would be willing, we would love the opportunity to resolve this for you. Please reach out to us directly, and we will do our best to address your concerns. Thank you for your insights, as they help us improve our services and products.

With heartfelt appreciation,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2022年1月10日

Hi Eunice-Marie

11 months ago when this happened, you returned the hair after which, we had a lengthy conversation with you about it. You sent us a picture showing how nice your hair looked but that you only liked it immediately after moisturising it, stating that after a while it became dry again. We told you that you had just described exactly how Raw hair behaves as we’ve not added any chemicals (perm and silicones) to alter it’s state.

Taking your points one after the other, you stated:

“Placed my first order buying the wavy raw bundles, which seemed good quality but the hair wasn't curly enough so I placed another order for the raw curly bundles”

• Wavy hair and Curly hair are 2 completely different textures hence why our wavy hair remained wavy.

“and wasted £400. The hair was absolute trash, it was not raw hair at all, I don't even believe it was virgin hair but rather remy or a cheaper sort. After raising the issue I was told to send the hair back for her to check (I paid for the return) only for her to sent it back to me and said it was too dry...”

• All our hair is quality checked and tested firstly by us and then by a 3rd party to make sure we are providing the best. So, we asked for you to return it to allow us pass it through these checks again. After our checks/test, we were satisfied that the only problem with the hair was that it lacked the luster that was supposed to be introduced by you, the purchaser.

• We made you understand that just like your natural hair, if you don’t use moisture retention products on raw hair extensions especially the curly ones, it will get dry. So we advised that you used a moisturising product to help retain the moisture.

• Number one rule with Raw hair is that it will behave exactly like your own natural hair, if you don’t moisture your natural hair, it becomes dry too. And because we deal with Raw Cambodian Hair, it is more coarse in texture than say European hair for example. Which means it will require more moisture injection than most others.

“Sometimes I think hair sellers don't understand that people spend hard-earned money on hair”

• We do understand that people work to earn money, which is exactly what we do too by sourcing 100% donor hair in Cambodia, we therefore believe that it is an exchange of value and don’t intend to pull the wool over people’s eyes.

“and from looking at other comments it seems Dellah Hair reputation is slowly declining...”

• Thankfully, we do have several happy and repeat customers as evidenced in screenshots of more than 250 positive feedback across our platforms and we are in fact very reputable more so within the wholesale industry as we’re mostly do wholesale.

• Also, most people only take their time to write negative reviews. Even you mentioned at the start of your review that you had previously purchased hair from us which was good quality, but you never took the time to write a positive review about that until now that you wrote a negative one.

In conclusion, we are sorry you feel this way Eunice-Marie, we do hope that we’ve been able to shed a bit more light on the matter and hope that you’re able to make an informed decision in the future regarding suitability. Please email us at sales@dellahshair.com if you have any further comments/ questions.

Kind regards
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2021年10月9日

Hi Sofia-Damaris

We’re surprised to see this review because you were fully refunded and fully aware that your order never shipped.

DHL Express is the only courier service we use for international orders so we do not take packages to the Post Office. DHL operates a collection service.

Our shipping is extremely fast that London, UK to New York City, USA takes just 1 day. This is evidenced in our other reviews on here and 100’s more on our social media channels.

If you had not provided us with the wrong information on your order, your order would have shipped and delivered within the DHL 5 days window. It took us 5 days to solve the wrong information issue and you admitted that you had made a mistake and you thanked us for figuring it out.

By this time, your order had exceeded our usual fulfilment timeframe so your transaction was automatically reversed and you were fully refunded.

After you sent us threat messages via what’s app, we further explained to you that there were absolutely no errors found in our internal processes and that it was your responsibility to provide the right information to enable us fulfil your order.

You then stated that you were going on holiday and you needed the hair for your birthday. We understood your frustration, we sympathised with you and apologised for your own mistake.

Ultimately, your order did not ship because of a mistake on your part, not our shipping process.

Kind regards
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2021年6月8日 に更新

Hi Kamo

After a search, we are unable to trace an order with the experience described.
Also, "deep curly bundles" were mentioned, we can confirm that we do not offer this texture of hair.

We would like to take a further look into this for you, please send an email to customerservice@dellahshair.com with your order number and we will look into this for you.

Kind regards
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2021年6月1日

Hi ACP

We are very sorry that we’re unable to take you on as a new Wholesale Client at this time.

As we are a Quality Focused Raw Hair Vendor, we take on only a few clients at a time to ensure quality control and clients maximum satisfaction; you will see that this is evident in over 300 screenshot reviews on our instagram page -https://www.instagram.com/dellahs_hair

Our Wholesale website is currently under construction to give our clients a better user experience. Because of this, all previous wholesale account log ins will come up as “moved or deleted” because the old page does not exist anymore.

We do take on a few new clients sporadically, which is why you may have seen us advertise our wholesale programme via our instagram page.

We apologise for any inconvenience this may have caused.

Regards
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2021年3月13日

Hi Amanda, thank you very much for taking the time out to review Dellahs Hair.

This is the 3rd time you're purchasing from us and we appreciate your repeat custom. You sent us a message that you were not satisfied because you wanted jet black and we did not send you jet black.

As Dellahs Raw Hair is collected direct from donors in Cambodia, we have no control over the shades of natural shades of black that we get and this has been made very clear on our website and socials.

We do offer custom colouring at an extra price, which we have done for you before but this time, you didn't pay this extra. You purchased on black friday at 30% off therefore we were unable to custom colour to Jet Black for you. You sent the hair back to us after keeping it for almost 2 months which had passed our return cut off and we can confirm that the hair was sent back to you.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Hair

Dellahs Raw Hair からの回答

2021年3月13日

Hi Shamim, thank you very much for taking the time out to review Dellahs Hair, we are glad you're very happy with your purchase and we are looking forward to hearing from you soon.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Ivie, thank you very much for taking the time out to review Dellahs Hair, we are glad you're very happy with your purchase and to learn that you're a customer for life. We are looking forward to hearing from you soon.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Cy, thank you very much for taking the time out to review Dellahs Raw Hair, we are glad you're very happy with our customer service and our product and we're elated you will be purchasing again.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Khadi, thank you very much for taking the time out to review Dellahs Raw Hair in so much detail, we very happy that glad you're satisfied with your product and our customer service

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Cassidy, thank you very much for taking the time out to review Dellahs Raw Hair, we are glad you're happy with your hair extension.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Consolata, thank you very much for taking the time out to review Dellahs Raw Hair, we are glad to learn that you're happy with your hair extension and our customer service.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Raw Hair

Dellahs Raw Hair からの回答

2020年5月22日

Hi Ama thank you very much for taking the time out to review Dellahs Raw Hair, we are glad to read that you're happy with your purchase and your overall experience, we are looking forward to serving you again in the future.

Thanks again for your feedback and your custom - it's very much appreciated.

Kind regards,
Dellahs Raw Hair