DemandUK Fashion レビュー 204

DemandUK Fashion からの回答

2025年11月12日

Hi Kevin,
Thank you for the wonderful feedback. We’re delighted you found our service fast, efficient, and easy. We look forward to welcoming you back soon. If you ever need sizing advice or priority delivery, our Client Care team is here to help.

DemandUK Fashion からの回答

2025年11月1日

Thank you so much for your kind words — we’re truly delighted to hear this. Providing an exceptional experience is at the heart of everything we do, and we’re thrilled to have exceeded your expectations.

We look forward to welcoming you back again soon.

DemandUK Fashion からの回答

2025年10月27日

Thank you so much for your kind words! We’re delighted to hear you were pleased with the quality and speed of delivery. We truly appreciate your support and hope to welcome you back soon for your next order.

DemandUK Fashion からの回答

2025年10月24日

Thank you so much for your feedback. We’re delighted to hear you were pleased with both the price and the swift delivery of your Burberry swim shorts. We take pride in offering authentic designer pieces with next-day delivery at no extra cost — it’s great to know this made a difference to your experience. We truly appreciate your support and look forward to welcoming you back soon.

DemandUK Fashion からの回答

2025年10月18日

Thank you so much, Martin — it’s always a pleasure having you shop with us. We truly value your continued trust and are delighted to know you’re consistently pleased with the quality and service we offer. We look forward to serving you again soon!

DemandUK Fashion からの回答

2025年10月1日

Thank you so much for your kind words. We’re delighted to hear that you enjoyed our competitive prices and swift delivery service. Our team works hard to ensure every order reaches our customers quickly and seamlessly, and it’s wonderful to know this has been reflected in your experience.

We look forward to welcoming you back soon for your next purchase

DemandUK Fashion からの回答

2025年9月6日

Thank you so much for your kind words. We are delighted to hear that you enjoyed both our service and the value of our collection. Your recommendation means a great deal to us, and we look forward to welcoming you back very soon with more exceptional pieces at the same great prices.

DemandUK Fashion からの回答

2025年8月26日

Thank you for your kind words. We’re delighted we could assist and ensure a smooth experience.

DemandUK Fashion からの回答

2025年8月19日

We wish to set the record straight, as the statements in this review are both misleading and appear designed to pressure our business into issuing a refund without cause.

• The order was successfully delivered according to Royal Mail, supported by GPS data, a delivery photograph at the customer’s door, and a recorded signature in the reviewer’s own name.

• At the reviewer’s request, we raised a formal claim with Royal Mail. After a full investigation, the claim was rejected because delivery was verified and no evidence of loss was found.

• The reviewer has provided no supporting proof of non-receipt beyond the statement “I didn’t get it.” In fact, their only communications have been threats of chargebacks and negative reviews unless a refund was issued immediately.

• As a further goodwill gesture, we even offered to resend the item at our cost. The reviewer categorically declined, insisting that they only wanted a refund. This makes clear that the purpose of the complaint was not to receive the goods but to obtain a cash refund in contradiction of the verified courier evidence.

• For clarity: our company does provide 14-day refunds to the original payment method in line with consumer law. Exchanges and store credit are optional alternatives through our portal. In this case, the reviewer appears to have ignored or misunderstood the refund option, which only reinforces that the goods were indeed received and that the later claim of “non-delivery” was tactical.

• Despite having used a false name in the review and offering no verifiable evidence, the reviewer has demanded a refund while leaving a damaging review. This conduct is consistent with a pattern of delivery fraud and extortion via reviews.

We take all genuine delivery issues seriously, assisting customers fully where there is evidence of courier error. However, we cannot refund orders where delivery is confirmed with fool evidence, courier investigations are closed, and the only “evidence” is an unsupported denial.

Our priority is protecting both our customers and our business from fraudulent claims while maintaining fairness and integrity in every transaction.

DemandUK Fashion からの回答

2025年8月15日

Thank you so much for sharing your experience with us. We’re delighted to hear your order arrived ahead of schedule and that our exchange process was seamless for you. It’s wonderful to know you’re pleased with the quality of your t-shirt and our service. We truly appreciate your recommendation and look forward to welcoming you again soon.

DemandUK Fashion からの回答

2025年8月11日

Thank you so much for your kind review.
We’re delighted to hear that, despite the unexpected courier issue, our team was able to resolve matters swiftly and get your order to you without delay. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to DemandUK soon.

DemandUK Fashion からの回答

2025年8月6日

Thanks so much for your review! We’re really glad to hear your order arrived quickly and that you’re happy with your item. We appreciate you taking the time to share your experience and hope to have you back again soon!

DemandUK Fashion からの回答

2025年7月28日

Hi there,

We take accusations of non-delivery extremely seriously, but after thoroughly checking our system, we have no record of a pending Royal Mail investigation or delivery dispute under the provided details.

To clarify:

• All parcels are sent with Signed for delivery confirmation, Photographic Proof and GPS Co-Ordinates.

• We respond to all emails swiftly.

Please contact us at contact@demanduk.com with your full name and order number so we can verify and resolve this matter for you. If this review is not associated with a real order, we kindly ask that it be removed urgently.