Dennis レビュー 

Dennis からの回答

2019年11月25日

Hi Jordan,

Thank you for your message. I am so sorry to hear that you are experiencing delivery issues. Please contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for your missing issue and gift to be sent out to you immediately.

Once again, please accept my apologies, and I hope you continue to enjoy Auto Express Magazine.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月25日

Hi Matt,

Thank you for your message. I am so sorry to hear that you have experienced delivery issues. I am also sorry to hear that you have canceled your subscription. Please contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for the issues/gift you have paid for and missed be sent out to you immediately.

Once again, please accept my apologies.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月20日

Hi Sarah,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.

As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.

Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月20日

Hi,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.

As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.

Unfortunately, our Customer Care team can not cancel any subscription via our live chat system. That is why a member of our online customer care team could not cancel the subscription . Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again.

Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月14日

Hi,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.

As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.

Unfortunately, as this fraudulent payment was made only this morning it will take up to 3 working days for any magazine subscription payment to appear on our system. Please understand this is the normal process when any customer takes out a magazine subscription. Our customer care team who you spoke to should have asked for your details so we can We are able to block your details, and add them to our blacklist, in order to prevent them from being used again. Please call 0330 333 9490, and ask for our Haywards Heath Customer Care Team and request that your details are added immediately to our blacklist.

Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月8日

Hi David,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. I am very glad you consulted your bank for advice as they can ensure your account is protected and can refund any amount that was stolen. I hope you will be reimbursed quickly.

As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.

Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.

We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年11月6日

Hi David,

Thanks for contacting us.

I am so sorry to hear you are having problems with you Digital Subscription of Fortean Times. Our customer care team will be happy to help you resolve these problems. Please call 0339 333 9492 and asked to be put through to our Haywards Heath Digital Subscriptions Team and they will be able to resolve the issue or process a refund.

I hope this information is helpful. Please don't hesitate to contact me if you have any questions.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月31日

Hi Greg,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.

As you will have seen below from my response, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. We offer various subscription deals to our magazines - such as 6 issues of the Week Magazine for £6. Normally, if a fraudster has obtained someones private details, they will normally place small order payments to test if the details are correct and active. Testing stolen account details on small payments is a
pattern we have reconsidered fraudsters often use, because smaller payments are harder to trace and detect as fraud compared to big payments such as purchasing a television or a holiday for example.

Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.

We are receiving less and less complaints regarding fraudulent activity due to the success of our Data Protection teams continuous hard work isolating and preventing fraudulent activity. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月31日

Hi,

I am so sorry to hear that someone has placed an order using your account details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected.

Unfortunately, we was targeted by fraudsters who attempted to set up payments to test stolen bank details and we take this extremely seriously. If you would like to contact us, our telephone number is 0330 333 9490. We are able to block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月23日

Hi Dan,

Thank you for contacting us immediately.

I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月22日

Hi,

I am very sorry to hear that you have not received your free Auto Express subscription gift. Our customer service team will be happy to help you. Please can you email us at subscriptions@autoexpress.co.uk or call 0330 333 9491 with your details so we can quickly resolve this problem for you. Thank you for your patience while we resolve this for you.

Best Regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月16日

Hi Keith,

Thank you for contacting us.

I am so sorry to hear you are having difficulties with your subscription. Please contact us on 0330 333 9494 and our customer care team will be happy to help you.

Best regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月15日

Hi Chanel,

Thank you for contacting us immediately.

I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk. We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月15日

Hi Emma,

Thank you for contacting us immediately.

I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

I have seen your email to hello@dennis.co.uk this morning, and I have requested our customer service team contact you today asap. Our customer service team will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月9日

Hi Michael

Thank you for contacting us immediately.

We are so sorry to hear that someone has attempted to take out a subscription of The Week Magazine using your details. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has recently been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Please can you contact us at 0330 333 9494 and ask to be put through to our customer services. Our customer service team will then cancel this subscription immediately, to ensure no future payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again. We also strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund any stolen amount if an unauthorised payment has been made.

We are very sorry that this has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月8日

Hi Mellie,

Thank you for contacting us immediately.

Firstly, we are so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

I am glad you contacted and we cancelled this subscription immediately. We have also blocked your details and added them to our blacklist, to prevent them from being used again; and to ensure no further payments are taken from your bank account.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月7日

Hi Beverly

Thank you for contacting us immediately.

Firstly, I am very sorry to hear that you have been unwell for a while, and I hope you are feeling much better now.

I am so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used - and this is what the £1 payment was indeed. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年10月7日

Hi Kelly,

Thank you for contacting us immediately.

Firstly, we are so sorry to hear that you have been a victim of fraud, and may we apologise for the inconvenience this has caused you. We take this matter very seriously and investigate all reports of fraudulent behaviour. Unfortunately, our subscription company has been targeted by fraudsters who attempt to set up payments to test stolen bank details. Please let me reassure you that your details have not been acquired from Dennis Publishing, or our subscription company, as all subscription details are stored securely.

Unfortunately, it looks like someone has used your details to take out a Dennis Magazine subscription as a test to see the card is active and can be used. Regrettably, at this time we are unable to source who gave us your details as this information has not been provided by the fraudster. We are also unable to record the location of where the order was submitted as we do not currently store IP address.

There are two things you need to do now. One: as you said you have already done, we strongly advise that you to contact your bank, as they will take the necessary steps to insure your bank account is protected against fraudulent activity and should refund the stolen amount. The second thing I also advise you to do is inform the police of this fraudulent action. You could also contact Action Fraud to register the activity and they will log the issue and provide you with a crime number. Their website can be found here: https://www.actionfraud.police.uk/ Further useful information regarding how to deal with fraud can be found at the Citizens Advice website: https://www.citizensadvice.org.uk/debt-and-money/banking/banking-security-and-fraud/

Please can you contact us with your details at 0330 333 9490 or subscriptions@dennis.co.uk We will then cancel this subscription immediately, to ensure no further payments are taken from your bank account. We will also block your details, and add them to our blacklist, to prevent them from being used again.

We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.

I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.

Kind regards,
Joe - Subscriptions Administrator

Dennis からの回答

2019年9月3日

Hi Chaudhury,

I am really sorry to hear of your trouble.

I have spoken to our custom service team and I can confirm that 6 free issues of the Week were sent- those dated 8th September 2018 to 13th October 2018 to your address.

However, as the payment bounced it was unsuccessful- we did not receive any payment, there would therefore be a reverse entry on the your bank account to show this. In this case we would usually advise you to check directly with their Credit Card company just in case the credit is being held by them.

I hope this information has been helpful? Please don't hesitate to contact me at joe_spain@dennis.co.uk if you have any further questions.

Kind regards,
Joe