Dennis Did It レビュー 50

Dennis Did It からの回答

2024年5月22日

Hi Ebony,

Thank you for sharing your feedback regarding your recent purchase of the Portable Metal Touch Lamp - Aluminium. We apologize that the product did not meet your expectations in terms of quality and performance.

I understand your disappointment, and I want to assure you that we take such concerns very seriously. We have approved your return request and have processed a full refund. You should see the refunded amount reflected in your account shortly.

We value your feedback and will use it to improve our products and services. If you have any further questions or need additional assistance, please don't hesitate to contact our customer service team at info@dennisdidit.com.

Thank you for your understanding and patience.

Dennis Did It からの回答

2024年5月22日

Hi Linh, thank you for your feedback. We are sorry to hear about your experience. According to our records, your order was delivered prior to your review being posted.

Could you please double-check if the package was received? Sometimes, parcels can be left with neighbors or in a safe place around your property. If you still cannot locate it, please contact our customer service team at info@dennisdidit.com so we can assist you further and ensure you have your products.

We apologize for any inconvenience this may have caused and are committed to resolving this issue promptly.

Dennis Did It からの回答

2024年4月28日

We're delighted to hear that you're loving your vintage-style lamp, David! Thank you for choosing us, and we're glad you found the ordering process smooth and the pricing reasonable. If you ever need anything else, don't hesitate to reach out.

Dennis Did It からの回答

2024年3月19日

Ella, you're an MVP and always welcome at Dennis Did it! Bring Dad along too 😊 We love that you were able to find something to suit the family. Cheers, Dennis Did It

Dennis Did It からの回答

2024年3月2日

Hi Ella! 🌞

Firstly, we want to extend our sincerest apologies for the condition in which your order arrived. At Dennis Did It, we understand the importance of receiving your items in perfect condition, and we're disappointed to hear this was not the case. We want to assure you that we do not engage in drop shipping; all our products are carefully selected, stored in our warehouse, and shipped directly to our customers to maintain the highest standards.

We're concerned to learn about the packaging and product quality you described. It's far from the high standards we set for ourselves and our courier partners. We recognize that, despite our careful selection, parcels can occasionally be soiled in transit. For this, we offer an immediate replacement at no additional cost if the product arrives damaged or faulty.

Your feedback is invaluable as it helps us to continuously improve our offerings and customer service. We would love the opportunity to rectify this situation for you. Please reach out to us at info@dennisdidit.com, and we will gladly waive any return shipping costs and process a full refund or replacement as per our change of mind returns policy.

Additionally, we acknowledge that there was a recent shipping delay announcement on our website due to a high volume of orders. If this information was not communicated clearly or missed, we deeply apologize for any inconvenience caused. We are actively working on improving our communication to ensure that our customers are fully informed about any potential delays that may affect their orders.

Thank you for bringing this to our attention. We're committed to ensuring a positive and trustworthy customer experience and look forward to resolving this matter to your satisfaction.

With warm regards,
The Dennis Did It Team

Dennis Did It からの回答

2024年2月29日

Hi Vihan,

Thank you for taking the time to share your thoughts with us. We appreciate your feedback regarding our products and pricing.

We're glad to hear that you find our designs appealing and acknowledge the quality of our products. Each item in our collection undergoes meticulous quality control to ensure it meets our standards of excellence.

While we understand that our pricing may not always align with everyone's expectations, we assure you that we are committed to offering fair value for the quality and craftsmanship invested in each piece.

We're proud to be a small business dedicated to curating unique designs that resonate with our customers. While some of our products may be manufactured overseas, we work closely with our suppliers to maintain the highest standards of quality and ethical production practices.

Your feedback is invaluable to us as we continually strive to improve and better meet the needs of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at info@dennisdidit.com. We would love the opportunity to further discuss this with you and earn your trust.

Thank you again for your feedback and for supporting our brand.

Warm regards,
Dennis Did It

Dennis Did It からの回答

2024年2月29日

Hi Ally,

Thank you for sharing your thoughts. We’re sorry to hear that you had a less than satisfactory experience related to our social media advertisement. Our goal is to celebrate our products while also respecting the viewpoints of our community.

We understand that the removal of your comment might have felt dismissive, which was not our intention. We aim to foster a positive space where opinions can be shared constructively. If we’ve fallen short of this, we genuinely apologise.

While we may have similar styles to other brands, we strive to offer a curated collection of quality products, we ensure this through strict quality control of every piece we retail.

It would be an honor to showcase the unique aspects of our brand to you. We would love the opportunity to discuss this further and hope to earn your trust. If you're open to it, please contact us directly at info@dennisdidit.com Your feedback is invaluable to us, and we are committed to making things right.

Warm regards,
Dennis Did It