De Noir レビュヌ 

67
•
TrustScore 5段階評䟡の3

3.1

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

DO NOT ORDER FROM THIS COMPANY. I ordered a dress for a wedding and was told it would arrive within 20 working days. I waited 7 WEEKS. I contacted Dion Noir halfway through and cancelled the order... もっず芋る

5぀星のうち1の評䟡

SCAM ALERT ⚠ 📢! I ordered a dress from here on 4th September there no confirmation that its been despatched or shipped. I have contacted numerous of times demanding a refund cause its now been a... もっず芋る

5぀星のうち5の評䟡

I was pleasantly surprised! Would definitely recommend this company. I saw the reviews were not great so was a bit worried
. But honestly, the dress was beautiful! Lovely colour, well made. I got a s... もっず芋る

5぀星のうち5の評䟡

Amazing brand! The dresses are unreal! I've not had much self confidence recently and your dress made me feel amazing!! I will definitely be purchasing again in the future, also the personailised hand... もっず芋る

䌁業情報

  1. 衣料品店

圓該䌁業による蚘述

We believe in longevity. In fitted silhouettes that hold their shape and still look good once the trend disappears. That’s why we only produce in limited quantities, so you’re not showing up in what everyone else is wearing. DE NOIR is about feeling amazing in your clothes. Whether it’s a rooftop party, a holiday getaway, or your best friend’s wedding - these are the dresses that are made for your moments. And they’ll still look just as good the next time you wear them.


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3.1

たあたあ

TrustScore 5段階評䟡の3

67件のレビュヌ

5぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 80に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.1

すべおのレビュヌ

(67)

過去12か月のレビュヌ数: 18ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

The most gorgeous dresses & at a really


The most gorgeous dresses & at a really reasonable price for luxury, wedding & evening wear. The customer service team is amazing and supported incredibly well with any questions! Super quick delivery and hand written note with orders - very premium feel & care to their customers. Highly recommend to anyone looking for a beautiful & unique dress! Thank you to the De Noir team!

2025幎6月24日
自発的なレビュヌ
5぀星のうち5の評䟡

I loved speedy delivery and very


I loved speedy delivery and very personalised packaging. It was very thoughtful. The dress itself is stunning and made me feel special. It looked just like on pictures and fitted like a glove! It definitely made me stand out. It’s designed to really accentuate the waist. I absolutely love it!

2025幎6月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Perfect fit

Got a dress from De Noir and it fitted me so perfectly! Even though I’m quite tall, it was a perfect length. Amazing quality, even though I wear it quite often, it stays in perfect condition.

2025幎5月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Disappointed with De Noir – Poor Customer Service and Unfair Treatment

My partner ordered a dress from De Noir, and unfortunately, it didn’t fit quite right—it was a bit too big. She tried it on once, carefully repacked it in the original packaging, and returned it. She made the mistake of not checking the condition of the dress before sending it back, assuming everything was in perfect order after only a brief try-on.
To our surprise, she was later told that the dress was “damaged” and that she had caused the damage. No exchange, refund, or even store credit was offered—just a flat-out refusal to assist any further. As a “gesture,” they returned the damaged dress to her, essentially accusing her of dishonesty without any evidence.
I work in customer service myself, and I know firsthand that customer satisfaction should be a priority. Losing trust and generating bad reviews over a single dress is not only shortsighted—it’s a poor reflection of brand values. My partner absolutely did not damage the item, and to be treated with such disregard is frustrating and disappointing.

We won’t be shopping with De Noir again, and we hope others think twice before doing so.

2025幎5月6日
自発的なレビュヌ
5぀星のうち1の評䟡

This is a scam

This is a scam, they refused the refund of the dress i returned inside the original package and they have now emailed me and said that dress is damage. I did not wear the dress at all so that is not possible and if it is damaged is not my fault, maybe it was damaged inside the track or in the wh and they are blaming me without any evidence at all just to avoid the refund. As i said the dress is with the label attached , inside the original package and i returned the same day i received it because it was too big and i did not see any damaged at all

2025幎5月1日
De Noir ロゎ

De Noir からの回答

Hi Laura,

We’re genuinely sorry to read your review, but we’d like to clarify a few important points.

Firstly, we have never refused a refund. In fact, as our email exchange clearly shows, we informed you that the dress arrived damaged with a minimum of 7 pulls on the back, which we documented with photos. We also clearly stated we were assessing whether the dress could be repaired - as a gesture of goodwill - despite this level of damage being highly unusual for any return, especially one claimed to be unworn.

Our Terms & Conditions require that returned items be in original, undamaged condition, and this dress did not meet those requirements. Still, we were willing to go out of our way to see if we could make it right.

However, at this stage, and considering the condition in which the item was returned, we are no longer pursuing repair or refund.

We stand by our commitment to fairness and transparency, and we encourage customers to handle returns with care and respect.

Best regards,
DE NOIR Customer Care

5぀星のうち5の評䟡

Absolutely love this dress

Absolutely love this dress! Gorgeous quality and amazing design - the color is just perfect! It's just a tad bit long for me as a 5'3 person, but with a little hem it would be perfect! Loveeeee

2025幎4月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Dress order

Upon arrival I was very impressed at all of the packaging and presentation, very professional and aesthetically pleasing. The dress is also of good quality so I look forward to wearing it soon.

2025幎2月26日
自発的なレビュヌ

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