Deporvillage レビュー 43

I placed an order for sports gels on 6 June, with delivery expected on 12 June. The parcel only arrived on 14 June, and when it did, the outer box was damaged and already open. Inside, one of the gel boxes had been completely crushed and the gels had burst open and leaked everywhere. The entire contents of the package were sticky and covered in gel. I kept the damaged box as instructed by the company, and it is still leaking, leaving me unsure of what I am even supposed to do with it.

I immediately contacted customer service and provided photos of the damaged parcel and products. Despite the product clearly arriving faulty, their solution was to offer me only a “20€ commercial gesture” for a damaged box that cost me £48.63.

It is the company’s responsibility to ensure products are packaged appropriately for transport so they arrive in usable condition. Customers should not have to absorb the cost of goods damaged during shipping. A full refund for the damaged product should have been offered immediately, and if they wanted the damaged item returned, they should also have provided a prepaid return label.

I was not trying to return a product because I changed my mind or did not like it — the item arrived damaged and unusable, which should be the company’s responsibility. Of course, I have not received any more answers after complaining. But I've seen from so many reviews that they are scam, so I've raised a dispute with my bank.

Very poor customer service and disappointing handling of what should have been a straightforward issue.

Avoid - nightmare customer service. One of those companies that once they've sold you something they don't care.
Trying to return an unsuitable item. No answer from emails and no direct way to contact through the website if their standard options don't work.
Booked a return but courier didn't arrive.
Cancelled return so I could start again but not cancelled on website so unable to rebook return.
Currently over £60 out of pocket.

DO NOT USE DEPORVILLAGE.
Appalling. Ordered a cycling jacket. Shipping updates vanished a week ago. No contact and no way of contacting them. Appalling.

OBSOLETE NIGHTMARE - useless company

Customer service - absolutely useless. Not answering on email for days, if by any miracle you receive an answer, answer is about nothing, no solution, not dealing with case, jus saing " we forwarded you case to relevant department" . That department does absolutely nothing!

3 weeks later, still cannot arrange DPD return collection, cannot even book a courrier!

Save your time and money - do not order from them, not worthed.

PLEASE can someone contact me! I bought a Uvex black ski helmet on 4 Feb. It arrived late and so my daughter had left for her trip. Product was fine. I paid to have it collected by the courier on 24 Feb. Waited all day - courier did not show up. No contact and no way of knowing which courier. Also the courier number, when you call it says 'not recognised.' I have emailed customer support but nothing. I would like to return this and get a refund. ref: RO1377925 or order #1300020017

If i could give this company - - - stars on customer service I would. If you are thinking of buying from them "DON'T" I purchased a pair of cycling shorts but are to small, so followed their returns policy and they confirmed package would be collected on the 3rd I am still waiting for it to be picked up 11 days later. I've tried since then to contact them with various emails but they are not getting back to me. I have now contacted Klarna as I bought it threw them within seconds they have blocked the payments and raised a case. That is customer service, deporvillage has no customer service at all. I would rather pay £20 -£30 pound more for the same product elsewhere amd at least get some sort of customer service. As I mentioned above, if you're thinking of buying from them don't or if you do hope that yoi don't have to return it.

I requested to return a pair of trainers on the 1st January, they were picked up by their courier 22/1. I requested a status report on 6/3 as I had not received a refund. After on online chat about the situation I received an email saying they were looking in to it. On 18/3 I requested an update via chat and an email I received no response whatsoever. Today I have sat on chat for a half an hour so far saying I’m “up next” with no reply as of yet. I just want a refund!!!

the worst customer service ever experienced. I received a pair of shoes within a week but had to send them back as they were too small and ordered a bigger size. The only way to return is a collection between 10am and 7pm. This meant my partner stayed home from work...but no collection! Rearranged collection for my place of work... but no collection! At this point the customer service team (using a translator from Spain) just decided to stop replying to my emails. I still have not been able to return shoes that I can't use and missing £100 from my bank account

DO NOT BUY FROM THIS COMPANY. This is my second negative review this week on the same topic. I ordered trainers which were late. They were the wrong size. I ordered a courier through them who didn't show up. I now cannot get contact with anyone to rearrange. I am writing again as the company responded to my first negative review saying they would deal with it. They have not and I suspect they just say this to pretend to trust pilot readers that they are legitimate. I am now considering consumer rights action and also the police. I am a trained criminal barrister who will have no hesitation taking these steps if the company does not rectify this as soon as possible.

Absolutely terrible experience with Deporvillage. I would strongly advise anyone thinking of ordering from this site to think twice.
First of all, there is virtually no communication available. When something goes wrong, there is no proper way to reach them. No real customer support, no response when you try to get help, and you’re left completely in the dark about your order.
The delivery service is astonishingly bad. What should be a simple online purchase turned into a frustrating waiting game with no updates, no clear tracking information, and no accountability from the company.
It’s unbelievable that a company operating online can provide such poor customer service and still expect people to trust them with their money.
After this experience, I will never order from this site again, and I strongly recommend others avoid it as well if they value their time, money, and peace of mind.

Backs of Solomon speed cross trainers broke down, spoke to Solomon directly they said warranty were felt with through the retailer and apologised for the product! Went to deporvillage and was fobbed off. Won’t buy from here again

The worst customer service that I have ever had. I requested a return for an expensive cycling jacket that I purchased. Depor Village organised a courier, who collected the item as planned. Months passed and Depor Village then tried to claim that their courier didn't collect the parcel, even though they were recorded on my building CCTV. No refund. No apology. They are absolute crooks.

Ordered a ski helmet which was advertised and shown as Matt Black. Item arrived in a gloss finish and damaged. Tried to contact the seller who initially responded requesting photo evidence. This was sent over a week ago asking for resolution/refund. Seller has now gone quiet with no contact. Web chat is non existent with no response. Customer service on this matter has been atrocious and remains unresolved

OK let's start with the positive. The item was a good price and delivered quickly. Unfortunately was wrong size so had to return. Its all downhill from here.
Arranged for the return to be collected on 30th December. It wasn't collected. The chat system on the website gets me ro position 1 then resets. Emails state 24 hour response but I've not had one thats not taken at least 3 days. After 15 emails (yes I've counted) the item finally got collected on 13th Feb. The original return said 8-12 days for refund from collection. An email today says up to 45 days. So by the time I get my refund it will be 2 months overdue.
I've asked to raise a complaint and asked several questions, all of which have been blatantly ignored.
Absolutely terrible service. Would never recommend.

No communication, terrible service, late delivery.

Absolutely no way to communicate with this company - no answers to emails or online form, Web Chat automatically times out and no way to call. Appalling customer service. My order arrived over a week late and the dispatch email was full of lies. Will not order again - feel I got completely scammed.

Fully concur with other bad reviews. My product never arrived. No means to speak to customer service. No replies to their customer contact emails. Not fit for purpose. A slightly cheaper price for a product is a false economy. Buy from Amazon instead.

Ordered Oakley Helmet and Goggles both arrived perfect, no problems at all. Delivery took a little longer but it’s worth the wait as you do get them cheaper on this site. Would recommend just be patient

No delivery. Refused to answer emails, had to go through PayPal to get a refund in upto 90 days. I cant afford another coat until I get that refunded so im stuck without a warm one

Never again!
Impossible to deal with their customer support. They try to manipulate you and avoid any refund.
Please pay with PayPal if ordering from this site or avoid it at any cost

waiting 4 weeks for a refund after an expensive charge to retrun items, do not use this company