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I live out of state and contacted Designer Eyes and made contact with a wonderful sales person Nancy. She is a â Rock StarââŠwent over and beyond to assist me purchasing frames. She ensured I was able... ãã£ãšèŠã
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Excellent service and product knowledge on their Dita line. Iâm very happy with their service and great prices! I highly recommend anyone who would like to purchase designer sunglasses from them. I wo... ãã£ãšèŠã
customer service was awful. Glasses haven't shipped yet and it's day 8 of BUSINESS DAYS of processing. They're just sitting in pre shipment. When you're paying $500+ dollars out of pocket for glasses... ãã£ãšèŠã
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I recently purchased designer eyeglasses at the Retail Store Designer Eyes Aventura Mall, here is the summary of my experience: The Positive: * Large Selection of Designer frames and Sun... ãã£ãšèŠã
Retailer of designer sunglasses, eyeglasses and optical prescriptions. Including Cartier, Dita Eyewear and Jacques Marie Mage. Authentic & Authorized Retailer
530 Sawgrass Corporate Parkway, 33325, Sunrise
4.1
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Took 3 weeks after i ordered just to get a email saying i was refunded with no reason why
Best prices on Authentic Cartier glasses anywhere. Ask for Anna
Designer Eyes ããã®åç
Hello Bobby, thank you for taking the time to provide us with your feedback, we value greatly all feedback that we receive, good or bad to help us in our thirst to improve. After looking at your order history we see that your Frame was fully refunded the same day it was received. as per your prescription, one of our sales Rep explained to you they are non-refundable before you placed the order and you agreed to continue with your order. Even though lenses are non-refundable, as a courtesy we refunded the amount paid for your prescription. The refund took longer than expected because we had to override our system. It was never our intention to make you feel you wanted to receive an extra refund from us, but we made an exception for you and that took longer to process.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Itâs been a month and still havenât received my order item , no one returned my emails and phone calls , horrible costumer service.
Designer Eyes ããã®åç
Good Morning Michelle, thank you for taking the time to provide us with your feedback, we value greatly all feedback that we receive, good or bad to help us in our thirst to improve.
Weâre very sorry that your experience was nowhere near our usual standard. Unfortunately, due to the current situation Globally processing time is taking longer than usual (usually 2-3 business days/ Currently 7-15 Business days), but clearly in this case we have fallen short of this. Your order DE5233 was already received, we hope you are enjoying your Celine shades during these hot days.
I appreciate that after a poor experience, the overwhelmingly positive reviews for the business that are on here might appear out of sorts, but I can assure you that Trustpilot takes the authenticity of reviews very seriously. I am sorry that your experience did not measure up to the same standard as other customers and hope that in our further correspondence we can assure you of our high shipping and customer service standards.
Was really excited about my purchase only to find out glasses were sold out
Designer Eyes ããã®åç
This is in response to your inquiry regarding the cancelation of your order DE5201. Please accept our sincere apology for any inconvenience this matter may have caused you.
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
An apology is no substitute for good service, but I want to offer one on behalf of our company.
The item you ordered was sold out due to high demand for the product. We wished we could get the item from the manufacturer but they already had the item on backorder until next year.
We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
After 2 weeks my order hadn't shipped so I cancelled it.
Designer Eyes ããã®åç
Weâre very sorry that your experience was nowhere near our usual standard. A full review of the circumstances that lead to this situation is already underway in order to ensure there is no repeat of the issues you faced for others.
Unfortunately, due to the current situation Globally processing time is taking longer than usual (usually 2-3 business days/ Currently 7-15 Business days), but clearly in this case we have fallen short of this.
I am sorry that your experience did not measure up to the same standard as other customers and hope that in our further correspondence we can assure you of our high shipping and customer service standards.
Terrible Customer Service. Waste of time. DO NOT BOTHER WITH THIS COMPANY. Ordered some frames and I was aware of the delay due to Covid. I sent an email regarding my order and they said that there is a delay in shipping which was understandable. 14 days later Order is canceled.
Designer Eyes ããã®åç
This is in response to your inquiry regarding the cancelation of an order. Please accept our sincere apology for any inconvenience this matter may have caused you.
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Never received anything. After three weeks of waiting, I got an email stating my order is being canceled due to product unavailability. It took you three weeks to figure out you didnât have a product in stock? Oh, and you never answered my multiple calls for inquiries. Never again. I did tell you that âNEGATIVE RATINGS WILL REFLECTâ
Designer Eyes ããã®åç
This is in response to your inquiry regarding the cancelation of an order. Please accept our sincere apology for any inconvenience this matter may have caused you.
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Really great price on a rare and expensive pair of sunglasses. Fast and secure shipping. Knowledgeable customer service when it came to answering my question.
Designer Eyes ããã®åç
Hello Igor, we truly appreciate your positive feedback and we are thrilled to know you had a great experience with us.
We hope to hear back from you soon!
Designer Eyes.
placed an order for a pair of glasses online...got a confirmation for an order and when I followed up after not receiving them for two weeks, was told my order was cancelled.
Designer Eyes ããã®åç
Hello Tara,
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
The item you ordered was sold out due to high demand for the product.
An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Best Regards,
Customer Support
I received my sunglasses as expected . It was my first time dealing with u and for sure not the last :)
Designer Eyes ããã®åç
Hello Ree,
Thank you for sharing your feedback. We are happy that you are satisfied with your purchase!
Hopefully, we hear back from you very soon.
Your ordering system is not reliable. I bought the glasses and then a few days later I got email saying it did not have enough stocks to fulfil my order. I got the refund, but I lose the exchange rate to my credit card company.
It is 2020, I don't know why your ordering system cannot keep track of the stock.
Designer Eyes ããã®åç
This is in response to your inquiry regarding the cancelation of an order. Please accept our sincere apology for any inconvenience this matter may have caused you.
We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service.
An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact us.
Order for 1 frame still not shipped after 12 days and multiple email inquiries. The phone number always goes to voicemail, they never answer. Not acceptable in this day and age, even during these Covid times. Time frame to ship out a simple order is unreasonably long, plus now they only offer ground shipping, causing further delays in receiving your order (at least 3-4 weeks, Iâm 2 weeks in and still waiting for shipping confirmation).
Designer Eyes ããã®åç
Hello Mamali,
Thank you so much for sharing your feedback with us!
Always providing great customer service and support!
Designer Eyes ããã®åç
Hello Jonnathan,
Thank you for taking the time to share your positive feedback, we are thrilled to know that you had a great experience with us!
Designer Eyes ããã®åç
Hello Marvin,
Thank you for your positive review. We hope to be of service again in the near future.
I ordered sunglasses and after 2 weeks you emailed me to say you did not have them in stock. I checked the website after I received the email that the item was unfulfilled and it didnât show that the sunglass was sold out. To this day it still being advertised.
Designer Eyes ããã®åç
Hello Valued Customer,
We appreciate you take your time and leave your feedback either if it is good or bad, that way we can improve our services and website to be able to provide our customers the best experience with us.
We apologize once again for not being able to fulfill your order and not letting you know we had to cancel your order before. We know that apologize won't fix our mistake but please note we are trying our best to make good changes on our inventory to prevent this issues to happen again.
I love my glasses and the price was awesome!
Love my new sunglasses - fast easy ordering and very affordable style.
Thank you!
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