Ich leider schon massig Thermo-Becher in der letzten Jahren getestet. Mit mäßigem Erfolg. Der Becher von Designletters hat mich nicht nur optisch sondern vor allem funktionell überzeugt. Ich... もっと見る
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Ich bin absolut begeistert von Design Letters! ⭐⭐⭐⭐⭐ Der Kundenservice ist einfach herausragend – super schnell, extrem kundenorientiert und dabei unglaublich freundlich. Man merkt sofort, dass... もっと見る
企業が回答しました
In case of a complaint, you have to send the package back to Denmark. If I had known that beforehand, I would never have ordered. As for the products themselves — when unpacking, the large “Made in C... もっと見る
i got a mug as a present and it cracked from hot water, happens - i got a replacement very quickly, and no questions asked! what a great customer service
企業情報
当該企業による記述
DESIGN LETTERS is a Danish Design Company founded in 2009. Currently, DESIGN LETTERS is represented in more than 900 design shops worldwide.
連絡先
4.3
優良
185件のレビュー
ネガティブなレビューの 91％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
great customer service
i got a mug as a present and it cracked from hot water, happens - i got a replacement very quickly, and no questions asked! what a great customer service
2026年4月15日
自発的なレビュー
Thermo-Becher 🥰…..so mega
Ich leider schon massig Thermo-Becher in der letzten Jahren getestet. Mit mäßigem Erfolg. Der Becher von Designletters hat mich nicht nur optisch sondern vor allem funktionell überzeugt.
Ich bin begeistert 🤩.
Tee bleibt lange warm, nichts läuft aus und sieht soooo mega gut aus.
🥰
Bei der Reinigung des Deckel ist mir die kleine Gummidichtung in den Abfluss gefallen…weg…Mist😵💫.
Kurze Anfrage beim Support und umgehende Hilfe durch Versendung eines neuen Gummi.
Mega!!!
Herzlichen Dank 😊
2026年4月16日
自発的なレビュー
Support that didn’t support — luckily the store did
I had a very mixed experience with Design Letters.
The store in Copenhagen was great — the staff were friendly and helped solve my issue quickly and without any problems.
However, the online customer support was frustrating and honestly not helpful. I had contacted them before my order was shipped to make a change, but this was not properly handled, which led to unnecessary complications.
There were several misunderstandings and unclear answers, and at times the responses just made things more confusing instead of helping.
I honestly think the situation would have been easier to solve without involving support at all.
In the end, the issue was only resolved by going directly to the store.
So: great experience in the store, but the customer support really needs improvement.
2026年4月15日
自発的なレビュー
In case of a complaint
In case of a complaint, you have to send the package back to Denmark. If I had known that beforehand, I would never have ordered. As for the products themselves — when unpacking, the large “Made in China” label immediately caught my eye… the items were packaged carelessly. The jewelry looks nice but feels cheap and is definitely not worth the price. I will never order from there again.
2025年10月22日
自発的なレビュー
Jeg købt to kopper med bogstaver på……
Jeg købt to kopper med bogstaver på… det ene kop var revnet ved levering, jeg har skrevet til jer for 4 dage siden, men har intet hørt fra jer? Så er da ret skuffet
2026年3月23日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Sandra
We read your review with regret, but unfortunately, we cannot understand the reason for your dissatisfaction. Our records show that we received your initial email on March 25th at 6:30 PM, and our customer service representative responded on March 26th at 7:50 AM. This corresponds to a response time of less than 24 hours, which is considered very fast for our service.
Should you have any further questions or concerns, please do not hesitate to contact us. We want to ensure your complete satisfaction and look forward to your feedback.
Your Design Letters Customer Service Team 🌸🌸🌸
!!!Køber aldrig noget her igen!!!
!!!Køber aldrig noget her igen!!!
Købte et armbånd til min kæreste i julegave efter tre måneder går armbåndet i stykker under almindelig brug uden at det havde været udsat for belastning eller hang fast i noget og så skriver jeg til dem fordi jeg synes det er lidt for dårligt så får jeg at vide at de ikke vil give hende et nyt og og det eneste de kunne gøre var at give mig 25 % og gratis fragt og synes simpelthen det er for dårligt at armbånd til 600 kr.
2026年3月16日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Mr. David Lind Larsen,
Thank you for your feedback. We are very sorry that the bracelet broke – normally, a piece of jewelry like this doesn't just break like that. Because the bracelet is delicate, it can unfortunately be damaged by pulling too hard. We understand your frustration and ask for your understanding that we can only replace products with manufacturing defects.
Your Design Letters Customer Service Team 🌸🌸🌸
Servizio clienti impeccabile
Servizio clienti impeccabile, mi hanno subito sostituito l’anello difettoso
2026年3月27日
自発的なレビュー
DESIGN LETTERS からの回答
Thank you, Lorenzo, for your kind words! We're glad we could promptly resolve the issue with your ring. Your satisfaction is our priority.
Your Design Letters Customer Service Team 🌸🌸🌸
Easy, fast and good service
Easy website, fast delivery. Had a wrong delivery, but replacement was handled quickly and with a smile. Great experience.
2026年3月26日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Jan,
Thank you so much for your kind words and five-star review! We're glad to hear that despite the initial mix-up, our team could quickly make things right. Your great experience means a lot to us. We look forward to serving you again soon!
Your Design Letters Customer Service Team 🌸🌸🌸
Nette und schnelle Hilfe
Nette und schnelle Hilfe, Tasse kam kaputt per Lieferung an und wird sofort neu nachgeschickt.
2026年3月23日
自発的なレビュー
DESIGN LETTERS からの回答
Liebe Jacqueline, vielen Dank für dein tolles Feedback! Es tut uns sehr leid, dass die Tasse beschädigt angekommen ist. Wir freuen uns, dass wir dir schnell weiterhelfen konnten und wünschen dir viel Freude mit dem Ersatzprodukt!
Dein Design Letters Customer Service Team 🌸🌸🌸
DesignLetters has beautiful pieces and a good Customer Service
DesignLetters has beautiful pieces, they are high quality and their customer service is fast and very friendly. A lost part (a rubber seal) was replaced free of charge.
2026年3月23日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Julia,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you love our high-quality pieces and appreciated our friendly, fast customer service. It was our pleasure to replace the lost rubber seal free of charge. Your satisfaction means a lot to us!
Your Design Letters Customer Service Team 🌸🌸🌸
Ich bin absolut begeistert von Design…
Ich bin absolut begeistert von Design Letters! ⭐⭐⭐⭐⭐
Der Kundenservice ist einfach herausragend – super schnell, extrem kundenorientiert und dabei unglaublich freundlich. Man merkt sofort, dass hier wirklich Wert auf Kundenzufriedenheit gelegt wird.
Meine Anfrage wurde in kürzester Zeit beantwortet und alles lief absolut reibungslos. So einen Service erlebt man heutzutage wirklich selten!
Dazu kommt noch die tolle Qualität und das wunderschöne Design der Produkte – einfach eine Mega Firma, die ich von Herzen weiterempfehlen kann! 💯
Vielen Dank an das gesamte Team – ihr macht einen großartigen Job!
2026年3月23日
自発的なレビュー
DESIGN LETTERS からの回答
Liebe Jessica,
herzlichen Dank für dein wundervolles Feedback! Es freut uns sehr, dass du mit unserem Service und den Produkten so zufrieden bist. Dein Lob motiviert uns, weiterhin unser Bestes zu geben. Wir freuen uns schon, dich bald wieder bei Design Letters begrüßen zu dürfen!
Dein Design Letters Customer Service Team 🌸🌸🌸
Best customer service!
First of all - great great products. I have ordered from the shop several times already and I have never been disappointed. I have a lot of cups, glasses, pots etc etc - everything has a great quality, color's, size. I would not hesitate to buy anything from the shop. What I wanted to highlight as well is that I have moved recently to quite remote island where is quite difficult to receive any delivery - due to distance, customs etc etc however the team went above standard customer service to support my order. I think most of the shops would just cancel it after several issues but not them. They worked with curriers, customs and made it happen, I received my package and I love it! Julia and Joshua you are stars and I will continue shopping in this store in the future
2026年3月6日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Klaudia,
Thank you so much for your wonderful review and continued trust in designletters.dk! We’re thrilled to hear you love our products and truly appreciate your kind words about our customer service. Julia and Joshua will be delighted to know their efforts made a difference. We look forward to welcoming you back to our store soon!
Your Design Letters Customer Service Team 🌸🌸🌸
Beautiful bracelet!
Beautiful bracelet!
Looks exactly like in the ad. The quality is worth the price, the surprise for my wife was a success.
Delivery took some days but well prepared package. And thx a lot for the free and awesome coffee cup. I love it!
2026年3月11日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Jörn,
Thank you so much for your wonderful review! We're thrilled to hear that you loved the bracelet and that it was a successful surprise for your wife. We appreciate your patience with the delivery time and glad you liked the packaging. Enjoy your new coffee cup as well!
Your Design Letters Customer Service Team 🌸🌸🌸
Long delivery, poor quality
First the delivery took a quite long time. Second the board isn't mounted well. Four plates to have an A3 format don't fit in line. For the hiqh price of the board I expect a good quality. For me it is a design product that has to look like design. And last the return cost to Denmark have to be beard by the customer. This is disappointing.
2026年3月12日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Katharina Jäger,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the delays in delivery and the issues you faced with the board's mounting. We strive for high-quality design, and we regret that we did not meet your expectations in this instance.
Regarding the return costs, we understand your disappointment and will take your comments into consideration as we continually improve our services. If you would like assistance with your order or any further concerns, please feel free to reach out.
We appreciate your input and hope to serve you better in the future.
Your Design Letters Customer Service Team 🌸🌸🌸
Julia hat mir bei meiner Bestellung…
Julia hat mir bei meiner Bestellung super weitergeholfen! Vielen Dank! :)
2026年3月4日
自発的なレビュー
DESIGN LETTERS からの回答
Liebe Lea,
herzlichen Dank für deine wundervolle 5-Sterne-Bewertung! Es freut uns sehr zu hören, dass Julia dir so gut bei deiner Bestellung helfen konnte. Dein positives Feedback bedeutet uns viel!
Dein Design Letters Customer Service Team 🌸🌸🌸
I had a problem
I had a problem, wrote a e-mail and Julia was prompt at my Service. She helped solved my issue promptly, l made my new order , i am Happy! Good Work Julia
2026年3月2日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Harrison,
Thank you for your wonderful review! We're thrilled to hear that Julia was able to assist you promptly and that you’re happy with your new order. Your satisfaction means a lot to us. If you need any further assistance in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
I needed spare parts for my thermo mug
I needed spare parts for my thermo mug. Julia helped me throughout the process. She shared the status and was very kind and supportive.
2026年2月14日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Wiwi,
Thank you so much for your glowing 5-star review! We're thrilled to hear that Julia was able to assist you with your thermo mug spare parts. Our team strives to provide excellent support, and it's wonderful to know that her kindness made a difference. If you need anything else in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
Ich bestelle regelmäßig bei…
Ich bestelle regelmäßig bei Designletters, Wandkalender und Wochenplaner gehören zu meiner täglichen Routine!
Zuletzt habe ich mir Initialenschmuck gegönnt und das Zusammenstellen macht sehr viel Spaß und alle Teile lassen sich toll kombinieren!
Eine kleine Reklamation wurde von Julia prompt und superfreundlich bearbeitet!
Auf alle Fälle wieder!!
2026年2月25日
自発的なレビュー
DESIGN LETTERS からの回答
Liebe Carina,
vielen herzlichen Dank für Deine großartige 5-Sterne-Bewertung und das tolle Feedback! Es freut uns sehr zu hören, dass unsere Wandkalender und Wochenplaner Teil Deiner täglichen Routine geworden sind.
Es ist schön zu wissen, dass Dir der Initialenschmuck so viel Freude bereitet und Du Spaß daran hast, die verschiedenen Teile zu kombinieren. Wir legen großen Wert auf die Zufriedenheit unserer Kunden, und es freut uns, dass Julia Dir bei Deiner Reklamation schnell und freundlich helfen konnte.
Wir freuen uns schon darauf, Dich bald wieder bei Design Letters begrüßen zu dürfen!
Dein Design Letters Customer Service Team 🌸🌸🌸
Beautiful products
Purchasing with Design letters was easy and fast. I really love the jewelry.
2026年2月26日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Eve,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your purchasing experience with Design Letters was easy and fast, and that you love the jewelry. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, feel free to reach out!
Your Design Letters Customer Service Team 🌸🌸🌸
Great products, great. customer service
I love their products, great quality and fast delivery. I had an issue (with a Mug) which was resolved in just a few hours so 5* for their customer support as well.
2026年2月23日
自発的なレビュー
DESIGN LETTERS からの回答
Dear Sanja,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our products and appreciate the quality and fast delivery. It’s great to know that we could resolve your mug issue swiftly; customer support is very important to us. We look forward to serving you again soon!
Your Design Letters Customer Service Team 🌸🌸🌸
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