Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå å®¹ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ãç¢ºèªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didnât get all we ordered. Months later still not fully fitted and finished - dis... ãã£ãšèŠã
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... ãã£ãšèŠã
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Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... ãã£ãšèŠã
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I ordered flooring from Direct FlooringâŠ
I ordered flooring from Direct Flooring before Iâd bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

Directflooring ããã®åç
A satisfied customer.
Direct Flooring staff were most helpful and a pleasure to do business with.

Directflooring ããã®åç

Directflooring ããã®åç
Easy to follow instructions fromâŠ
Easy to follow instructions from choosing flooring to payment ð

Directflooring ããã®åç
Iâve unfortunately given a one starâŠ
Iâve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldnât get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

Directflooring ããã®åç
Badly packed and damaged
Badly packed, 10, out of 14 damaged, complained, sent photos, havenât heard anything back since , poor customer service.

Directflooring ããã®åç
Salesman was very helpful and hadâŠ
Salesman was very helpful and had knowledge of his work, could answer all our questions, we didnât feel pressured into buying anything ..
Will recommend your company to friends and family

Directflooring ããã®åç
Sat on the couch
Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless ð

Directflooring ããã®åç
Items damaged on receipt and itâsâŠ
Items damaged on receipt and itâs impossible to speak to someone and they do not reply to emails.

Directflooring ããã®åç
Laminate flooring
Excellent service and quality very helpful would recommend to friends and family

Directflooring ããã®åç
Really easy to order online and get anâŠ
Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

Directflooring ããã®åç
Communication is POOR once you eâŠ
Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

Directflooring ããã®åç
Great experience the people works withâŠ
Great experience the people works with direct flooring are so friendly.

Directflooring ããã®åç
Mixed review
The ordering online experience was quick and easy. But when my husband went to collect it with the order number, the guy is the store was quite cheeky and wouldn't give him the order because we didn't have a receipt, which I hadn't been sent. He ended up sorting it and getting the receipt emailed over. But if I had the order which showed an order number and proof of payment, not sure what his problem was

Directflooring ããã®åç
Fast delivery to the isles
Fast delivery to the isles, did have to pay a little extra but worth it for a quality product.

Directflooring ããã®åç
Easy to use website very prompt serviceâŠ
Easy to use website very prompt service once bought product for pick up

Directflooring ããã®åç
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