UK Flooring Direct Ltd レビュー 38,065

IDAH was so helpful as I was not sure what I needed to order. I would definitely recommend anyone to use this company.

Richard Cutler was most helpful.

A very nice manner and very helpful guidance through the purchasing process. highly recommended by this customer. PS I could not find the order number - the quote number is pasted in below.

Very helpful staff. Good product and delivery.

The overall service, your member of staff Penny was excellant and very professional, so well done.

Easy to order samples, very quick delivery which is great. Still making decisions. Thank you great service.

I rang up because it wasn't clear to me whether I could get a smaller quantity of underlay and what the final price was going to be. Penny Williams was very helpful on the phone and was able to apply an additional discount over and above what was showing through the website. A first class service - thank you.

The main factor that made this so enjoyable was Penny. She was so helpful in so many ways. My builder had made an error and she had the initiative to call my builder to ensure we were all on the same page and the correct order was taken. She gave me product advice and talked me through the details of when I should take delivery. And the price was great. Thank you Penny

The flooring came on time and the quality has proved to be really good.

This review is for Lauren who sorted the mess her colleague had left! Lauren’s customer service was fantastic and we have now received the goods which again, are fantastic! I would definitely deal with this company again, thank you!

I just ordered over the phone with Penny Williams who was very helpful, gave me some great advice re which flooring was most suitable and also managed to get me a really good price that I’m very happy with. Very impressed!

Junaid was so helpful. He helped me work out what was needed and sent a reasonable quote. I’m very pleased
thank you Junaid.

I spoke to Richard Cutler to find out more about the two LVT samples I liked. He was very helpful and friendly and gave me the information I needed to place my order. Also got a very good price! Really pleased with everything so far!

The delivery was on time. Driver was very pleasant.

The delivery arrived a day earlier than expected and the driver wasn’t able to leave it where I thought he would. He was however very helpful and made space in my garage in which to put it !

Needed an extra box and I spoke to Penny Williams who was very very helpful and helped me to secure a box with reduced delivery charge. Amazing service, thank you Penny.

Very helpful with what I needed for my project
Junaid helped me sort out exactly what was required

Ordering the flooring was simple but receiving it was a totally different experience. The tiles were supposed to arrive on a Monday, I was sent a tracking link which showed when they were close to delivery but then they didn't show up and I was told that I had rejected the tiles when in reality they never arrived. Then they were supposed to arrive Tuesday..same thing but different story, technical issue on their side, yet I saw they were out for delivery via the tracking link, so now arriving on Wednesday
Which they did and then I was told by the delivery man that he had reached his destination on Tuesday but had to return the tiles as they had sent the wrong colour.
I have security cameras so I know they never reached my doorstep until Wednesday and I had to take 3 days off to wait in for the tiles.

No one contacted me with any updates regarding my non delivery,I had to chase them up each day.

So which of the three stories were true?

The tiles look great but I won't be ordering from Uk Flooring Direct again as I don't want to go through the same delivery experience.
I'll go back to the flooring company I used before with no issues whatsoever.

Exceptional service fast delivery