directtoolsoutlet.com レビュー 

I purchased an 18V ONE+ Telescoping Pole Pump Kit
SKU: RY20UP022KVNM. I was using it to pump water out of a large barrel. The pump worked fine until the battery died. I switched out batteries and the pump will not prime and then pump water. I tried several remedies but nothing worked. I call direct tools and they agreed to send me a replacement. However, I have to email them a picture of the pump and then once they're satisfied with that, they will email me a label for me to send the pump back. Once they get the pump they will then send me the replacement. I need the pump now, not three or four weeks from not. I'm thinking that I should have opted for the refund and just purchased a Milwaukee pump from Home Depot!

So tired of this scam company. They put things "on sale" and then you cannot purchase it either "on line" or at my local store. This occurs constantly and not some random occurrence. Their constant "sale emails" makes this even even more apparent of their fraudulent business methods. Find the big box store selling Ryobi tools and be done with this company.

Found an item on sale. Orders it, waited 2 weeks only to have it cancelled due to an “unforeseen issue”. I can still purchase a new one for twice the price.
Bait and switch.

Two cancelled purchases.

I have tried to purchase a 4 cycle string trimmer on their website. I had waited a week for the first order, went online and saw the order had been "removed". No explanation, no email, nothing. Called customer service, they explained "sometimes it isn't in inventory." Except your website said it was, and went through the process to reorder the same again, while confirming with the representative on the phone and on the website that it was in stock. Went to check the status the next day, "removed" again. Called, got the same BS answer from customer service, except the previous rep confirmed the order, confirmed the status, and even refunded $7.50 in shipping cost because of the price matching to previous order. I got to "escalation" and they took all of my information while claiming no one was available because it was after their normal business hours (this is after I had been on hold for over 50 minutes). Called again this morning, same confused customer service representatives with no actual clue what or why it was removed. I have now been on hold a second time for over an hour to find out what is going on.
Absolutely worthless company to deal with, with no one knowing what they are doing, no customer service in the sense of nothing was done.
Don't touch this company.

Couldn't complete the order because the system rejected our phone number (that is a valid phone number).
Contacted support, they had no solution.

Thought the deal I got was pretty good, 40% off and $7.50 shipping. Received my tool and less than a week later their newest deal is for 50% off and $5.00 shipping. A difference of $20.50 for me. They would not do a price adjustment! I could understand if I had purchased several weeks or month prior, but again I had just received my order less than one week prior. Last time I'm going to purchase from them!

If you plan on using direct tools outlet on line my suggestion would be not to, in fact I will no longer purchase anything from the just because of there return policies for damaged goods in process of shipping. You cannot return item to store, I bought power washer for daughter had bent handle, she lived near one of there stores they would not exchange it unless she had a sales receipt, Son in law had the sales receipt I had purchased it with on line, would not take it! So I have bought a ton of stuff off them, but that will be my last purchase! Until they make major changes to there return polices if not oh well your lose not mine!

Can't be trusted. Offer free shipping and won't give it to you. Give you a discount code that doesn't work. More than doubled the price on the item I was trying to buy. False advertising

I bought nearly $1000 worth of tools from Direct Tools Outlet. Most purchases were done online and a few were at the Williamsburg store. I did not save my invoices or receipts because they were all on my account online. My brushless impact wrench stopped working correctly and I went to sign in to get the invoice for warranty that Ryobi asked for. Well, when I signed into my account, Direct Tools had deleted all my previous purchases and invoices. Emailing them they claimed they updated their system and all previous account information was lost. So beware, this happened twice where my information just disappeared. I believe they just clear your account every year because there really is not a 2 year warranty on their products.

I purchased a reconditioned RYOBI handheld mini-vac for $26+. The on/off switch was stuck in the off position. With much pressure I was able to force it into the on position and the device sputtered w poor vacuum force. So, I got a dud. I get it. It was reconditioned. How about sending me another one? I would have taken my chances. Instead of simply offering me a replacement I was set a return label which I used to return the lemon. Long story short, after fees, shipping etc. I was refunded $14. In my mind, they beat me out of $12+. Fool me once, shame on you. Cheat me twice, shame on you Direct Tools. Doing business with this outfit is a roll of the dice. Don’t be a dummy.

I ordered a product based on the picture on their website.
The product I received was not the one pictured.
Seems the web site has the wrong picture with the product number listed.
So I returned it, but they refused to give a full refund.
They did not refund the original shipping charges.
Clearly not my error. How would I know the picture didn't match the part number.
Numerous emails and they continue to refuse to pay.
So be aware what you think you ordered may not be what you get. Since I contacted them about the error on their website, they don't seem interested in correcting. The wrong picture remains on the website. Gee I wonder how many other pictures misrepresent the product they will ship you.

This business is one of the worst when dealing with a return or refund. If you ever have to have a refund they will treat you like it's their first time and give you the run around. It is impossible to speak to people who can influence change which leaves you without a product, your money and extremely frustrated. Candace and Jewel at customer service are worthless.

i ordered a ridgid hammer drill kit sku R86001K and received a regular ridgid drill kit R86001K. upon calling was told to return and reorder . i balked saying i shouldn't have to pay the 20% restock fee and i want the 15.00 shipping of the first order returned. they said they will "TRY". this is not the way i've ever had a wrong product taken care of before. DISAPPOINTED (order# DT560410 )

I placed an order for 3 items and received notification that they were being sent in 2 shipments. I received the first item and the next day the 2nd package arrived but there was only 1 item in the box. The third item was not included and the box was not big enough to have fit the other item.

I placed NUMEROUS calls and emails to customer support. Nobody on the phone was able to help and they just said it was being escalated to Mgmt. The people corresponding through emails would take a day to respond and they would not even read what I said so I would have to repeat what I said and wait another day. This has been going on for 10 days now and still cant get a resolution.

Some of the worst customer service I have ever experienced.

I purchased a ‘blemished’ Hart 20v cordless lopper kit from Direct Tools online. Upon arrival I noted that battery supplied would not take a charge (blinking red light on charger). Contacted Hart customer support and they said new battery would be sent out in a couple of weeks (still waiting). Will update if/when new battery arrives.

Ordered some saw blades and saw on April 30th 2024. Blades arrived a few weeks later with a note in the package saying the saw would be sent separately due to inventory issues. Called several times since then hearing promises they will send the saw right away and I would be getting a confirmation email. Never received the saw, never received an email. Time for small claims court? It's now early July.

Disappointing Customer Service Experience
I have purchased from Direct Tools Factory Outlet a number of times and have not had a problem. I believe mostly due to buying items that are categorized as factory blemished tools. I purchased a Miter Saw Stand that was categorized reconditioned. Unfortunately with this purchase, my experience with their customer service has left much to be desired. The original Stand Delivered can in a broken box and was missing the required hardware to complete assembly. I raised an issue with Direct Tools Factory Outlet support and the staff's lack of attentiveness and professionalism was disappointing. I have encountered a disorganized and chaotic response with staff members seemingly more preoccupied blaming Ridgid than attending to some sort of workable solution. Despite my attempts to seek assistance, the response from the staff was indifferent and unhelpful. Furthermore, when I inquired about my order, I was met with a dismissive attitude from the representative, who seemed disinterested in addressing my questions or providing any meaningful assistance. This lack of engagement and willingness to assist customers was deeply concerning and reflected poorly on the store's commitment to customer satisfaction. The subpar customer service I experienced at Direct Tools Factory Outlet was a significant letdown. As a customer, I value understand that things happen. I sincerely hope that the management takes proactive steps to address these service issues and prioritize the training and development of their staff to ensure a more positive customer experience in the future.

Not a good experience for me. I tried using them to get a Ryobi leaf blower and battery that was a "factory blemish" and was sent an unusable item with the handle thread bolt stipped the plastic inside that held the other side of the bolt so I could not even insert the battery. I had to go through two reps repeating my entire problem and they never emailed the return shipping label but after contacting them again I received it. Then instead of replacing the blower as I asked, after they had my returned item for ten days, the just issued a refund instead so after about seventeen days I had no tool to do what I needed to do, even though when they received my blower they still had the item showing in stock. If you look them up in BBB you will see a lot of complaints so I wish I looked there before letting them waste my time and gasoline. Big thumbs down!

Prices reasonable but you are screwed if product defective. Direct Tools sent me a non functional Ryobi rotary tool that was described as having only cosmetic blemishes. Clearly it was more than blemishes, of which i saw none. It was likely returned by someone else due to it not working. I didn’t open it up and test it within 30 days and thus it requires going to Ryobi for service. Can’t return it even though i’ve never used it. The closest Ryobi service center is three hours away. I can ship it there at my expense. If I had spent about 15% more at amazon or at home depot i could have exchanged for another one for free. I won’t ever order from Direct Tools again, not worth the small savings.

Great products, great discounts snd better than average shipping speeds. I have had no problems and i am a great fan of Ryobi tools.