Discount Tire レビュー 112

If I could rank Discount Tires in Suffolk, VA with a ZERO I certainly would. My son and I went in 2 weeks ago and received great service from a guy at the counter and we ordered 4 new wheels for his 2022 Durango. They arrived as anticipated and he made an appointment to have them placed on his vehicle. Upon arriving for his appointment the manager told him that he also needed new tires, which he knew to be inaccurate and told them to just put the wheels on and he would consider it at another time. The manager left and then returned stating that they would not place his current tires on his new wheels because the tread was so warn and again that he needed 4 new tires. He loaded up his new wheels into his vehicle and drove to the Dodge dealership where they evaluated his tires, found them to be in excellent condition and placed them on his new wheels. We have all of this well documented and I am going to make it a point to tell everyone that I know how you operate!
How many times have you scammed people into purchasing something that they did not need? We work for our hard earned money and you make yours by lying and cheating the people that walk through your door. You even took my son out to his vehicle and tried to convince him his tires needed to be replaced but he recognized your obvious lies and knew more than you gave hime credit for, your profile for someone that you could scam failed you this time! You should be ashamed of yourselves for lowering your moral values to lying and cheating to make a few extra dollars!

Track tire purchases & mileage for Discount Tire warranties. My 2023 tire purchase was still under warranty, contrary to what they initially said.

We had an issue with our tire after a doctor appointment, added air and drove to Discount Tire on Whitestone Blvd. in Cedar Par, Tx. Joshua S. inspected our tire visually. They were able to check our tire for damage even though they were very busy. The tire was repaired, good as new, and we were on our way after a short wait. No charge since we had road hazard protection. Will be purchasing tires soon from this location of Discount Tire.

I am 81 years old and Discount Tire is the worst Tire buying experience I have had in over 60 years of driving. First of all I sat in their store for over 2 hours. No one told me I could leave and come back in 2 Hours and that they would hold my place in the que. Second $156.00/tire or $624.00 became $909.00. Then to make me feel even better They kept my nice aluminum valve stem caps. I went back in 5minutes and they could find only one but to make things right they gave me some ugly cheap little green jeweled covers.
UPDATE: the store and the corporate office reached out to me right away! That's worth at least one more star. Furthermore, the price was fine considering what I got which included road hazard warranties. Evidently two different people worked on my tires. On the passenger side the tires have been cleaned off after mounting and my valve caps have been placed back on the wheels. On the driver's side the white soapy substance used to lubricate the tires when putting them back on was all over the tires and rims and of the original valve caps had not been replaced. We will see how it goes from here.

UPDATE: The staff at discount went above and beyond. Great communication! they even purchased a new set of valve stems for me. they worked their way up from a 1Star to a 5 Star review. Thanks Discount tire!

I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an 80,000-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and less than 10,000 miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for 80,000 miles. It just survived around one year and less than 10,000 miles, and I have to replace these tires. What a shame for the service and products. Please pay attention that what they said is conditional.

Sales representative flatly refused to rotate my tires because of supposed low tread. It doesn't matter if the tread is low. If a person cannot afford a new tire they can't afford it. Why not try and help the customer instead of scamming them into a new tire they can't afford. I had good money to spend and they refused to help me. Never be back, ever.

I went into Discount tire to get tires rotated. The guy that met me at the door went out to get the milage as usual and I wondered what he was going to try to up sell me. He returned and said my tires were ok but I really needed new wiper blades. My last time they were telling everyone they had bad lugnuts. I asked how he knew I had to have new wiper blades? He said they were badly worn and clips looked worn. I informed him my wife had just spent $60.00 less than a month ago to replace the blade assembly's. When I look at them they are black in the whole blade and looked brand new.
A few months ago we purchased a tire from Discount Tire that blew up on interstate 40 late at night and the whole sidewall blew out. I had not hit anything and the car was swerving violently and it also blew up the TPM on that tire. I had no spare because the car system was a portable air compressor and sealer. I had the car towed to a Discount tire in Lebanon. I asked them to save the tire for me but they did not and would not even take a picture for me. The tire was less than a year old. I use Pernille tires but when I damaged the sidewall on one of the Pernille tires Discount Tire in Murfreesboro told me since they could not get a Perelli at that time they had another brand that was just as good. I am losing faith in Discount Tire.

The problem with discount tire you should get discount service. We bought four tires And the next day one was flat. My daughter in law Was stranded with her baby On the road. Call Discount tire And they refused To send someone To give her a ride home. They wanted her to wait the 3 hours.It took for a tow truck To get her car And stay there with her baby. I have bought several sets of tires from them but I will never go back. I'm not Mad Is that the installer Is made a mistake And put the stem in wrong. But for them Do not send someone To take her And her baby home Is discussing.

I recently visited discount tire at the Greenville, SC, location with a nail in my car tire. The tire with the nail had good tread left and the nail was near the middle. They said they should be able to fix it. They patched the tire after a two and a half hour wait. The next day the patch started leaking. I took the car back to them and instead of fixing it they simply put the spare tire and said they can’t do anything to fix it anymore. Didn’t even bother to explain why - basically brushing me away. I took the tire to a few other tire shops and they refused to patch it as it was already messed up with a leaky patch. Finally, I was able to get a second repair done paying almost a quarter of the price of a new tire with no guarantees. Be careful with taking tires to these guys for a so called free repair. They can easily mess things up and the “free” repair may actually end up costing you a lot more!

I took my 2020 cadillac xt5 in for tire rotation, got it back and the tire pressure monitor indicated that one of the tire was low, I put air in what I thought was the low tire however, it was not correct, they failed to reset the TPMS.
Also this is the 2nd time I went to Discount tire for a rotation and the following day four a nail in one of the tires. I'm not sure if they did that, but it just a coincidence that it has twice.

I bought new front tires for my 2012 Silverado 3500 truck. I requested that the old front tires be put on the rear outside dual.
They managed to put the old rear tires back on the rear rims which I pointed out to Justin the salesperson.
They corrected this I thought.
I inspected when I got home and discovered that I still had an old tire on one side.
Took truck back to have them put the wright tire on.
Then today 5/29/24 I discovered that the inner tire valve stem was behind a spoke in the outer rim, so you could not check the inner tire air pressure or put air in if needed.
Had to take truck back to have the rim rotated for access to the valve stem.
I spend a fair amount of money at Discount Tire but will probably not go.

What's the point in making appointments as they don't honor them and lie telling you your next. Appointment was for 12 and an hour later still not in shop yet was told we were next .just poor management of time and customer service

Discount Tires has a drive through service to put air in your tires. So helpful and convenient on a windy, cold day like today and last summer when it was so hot.

The two gentlemen, Martin and Anthony, understood my dilemma of having to get 2 tires installed FAST in order for me to get to work on the night shift on time. They OVER-DELIVERED! I will continue to recommend this place for tires (as well as increasing their pay).

I have bought tires from Discount Tires multiple times over the last 15 years. Every new vehicle I buy has always been taken to the store and road hazard purchased. I had a tire leaking and called to set up an appointment at the Merrillville Indiana location. I was told I couldn't make a appointment but to stop by and they would repair it. I left work early only to be told it would be at least 5 hours. When I questioned the time, he told me I should have made an appointment. Really!!! He said there were 20 people in front of me. I had to go down the road and pay $35 for a repair. When I called to complain about the wait, I was told the others waiting in lines safety was just as important as mine. I never said it wasn't but I do feel that if you have purchased road hazard, you should at least get priority over someone just looking for a free fix. My next set of tires will be purchased somewhere else and i will get in line with the others looking for a free repair, when convenient. .

I bought a tire and asked them take a tire off the car and put it on a spare wheel I bought and to put the new tire on the car. The quote was $119 to do both. After paying them the manager would not put the tire on the spare rim saying it wasn't safe. I just had that tire repaired elsewhere and they had no problem with it. Long story short is I told them I should get a refund for not installing that tire on the extra rim. They then claim they didn't charge me for that anyway. I could have bought that new tire for far less elsewhere. I agreed to that price knowing they would place the old tire on my spare rim. I informed the manager I would never be back. Walmart was far less money for that tire so I bought another new one from them.

Im extremely disappointed in my local Discount Tire! Yesterday my daughter had a flat tire on her truck luckily she was right across the street from the discount tire in Boerne. When she drove up to see if they could fix it they told her they couldn’t because it had been plugged before then she asked them if they could put the spare on and again they refused saying that the spare was over 10 years old and wouldn’t be safe mind you it has never been used and had air in it. So Discount Tires bright idea instead was to put air in the leaking tire on the truck and told her to take it to a mom & pop shop and maybe get it fixed there because discount tire policy wouldn’t allow them to fix it. Well she made it about three miles down the road and the tire went flat again now she was stuck on the side of the highway. I don’t understand how the hell they thought it was safer to just put air in a leaking tire and send my young daughter down the road. Oh but they did offer to sell her a new tire that she just couldn’t afford at the time. She just needed to get home about 12 miles away. The spare tire would have been just fine but instead they put her in more danger by sending her off with a leaking tire. I understand that they are in the business of selling tires but that is ridiculous. We would have came back to purchase two tires this weekend for the truck but after this fiasco we will never use discount tire again!

Took my car for a tire rotation and the car seat was returned to me filthy and now my seat is damaged and white cover steering wheel is damaged. This is a brand new car seat and they didn’t even bother to put the tire cap back on. I need discount tires to replace my seat.

I called and took the car back for them to review. They are now sending photos to client services.

For all future customers with white seats make sure they put a cover on your seat before doing any work. I wouldn’t want you to wait there over an hour like I did and get returned a damage seat, cap sticking out tire, and damaged steering wheel.

Update: 1/8/24 Just spoke to the claims department and was told the store isn't admitting fault and is going under investigation. To all future customers go do your business elsewhere. There is no reason for you to take your car for rotation in perfect condition and to come back dealing with a damaged car and the worst thing now that the store doesn't even want to take accountability. No one has time to accuse anyone of damaging their property.

Had Terrible Exprerience with Tire DIrect Friday Sale Deal!
Thomas Rodrigues was unhelpful and somewhat rude!

Initial Yokohama Tires order was cancelled and Thomas offered cheaper tires option at additional COST. Felt like scam!

Deceiving advertising practice!

Got new tires on Wednesday and the low pressure light stays on, I took it into the shop to find out what's up with the light, they said a sensor was bad and they're tech could have done the damage, now a battery is bad in 2 wheels, now they're telling me it's a nother $120 after I paid $940 for my tires. Don't think I will EVER go back to DISCOUNT TIRE,and now the light is still on, got to replace all the sensors. Thanks