Discount Tire レビュー 112

I've been a very loyal Discount Tire customer for 15 years...the one on Bakers Bridge in Cool Springs, Tn. Always experienced great service delivered with passion.
Not so much this time.
Spent $1,600 on a great set of Michelin's in September.
Been back three times due to balancing issues.
Never spoke to a manager...just gave up yesterday...as I was treated with great indifference by people whose priority does not appear to be a customer.
No one seemed to care...I asked if they were able to test drive the car for a test drive and was told they don't do that anymore.
No one was ever concerned that this was the fourth attempt to simply balance the tires. FOUR TIMES!
Indifference is the big business destroyer...positive word of mouth is the best referral...I will seek a b etter customer experience for my next set of tires, best of Luck Discount Tire.

I did a ton of research prior to purchasing tires for my car. Discount Tires Direct was by far the best value. Not only were all discounts and rebates applied properly and in a timely manner, but the tires arrived in great condition within just a few days.

After a follow up for a warranty issue, my love of the company only strengthened in that they honored the issue and made it right, in a super quick manner.

Have the utmost confidence ordering from this company, they are top-notch!!

Technician rushed the tightening of the lug nuts and cross threaded one of them. He could have let me know of the mistake but instead, I had to discover them for myself. This mistake caused the wheel stud to be damaged. Save yourself time and buy your tires from eBay. Go to a local, independent tire repair shop to install them and save tons.

Discount Tire Apple Valley, MN. Took my truck in for tire rotation and balance. I noted on the reservation to make sure wheel "lug nuts caps" should be reinstated properly. This was ignored. 5 were loose about to fall off after the service. ( the same problem occurred when they originally installed the tires)
I went back to complain to the manager. He failed to apologize, stating his service reps didn't want to over tighten the caps.
Later found out that the tires were "not rotated" either. Have done business with this shop many years.
Can not trust this store anymore. In fact need tires on my other car, but will not do business with this Apple Valley, Mn store again!!

I came in on a rainy day and your salesman refused to fix a nail in my tire saying he couldn’t work on it because my tread was too low which is a lie he could fix it but he was too greedy and wanted to sell me new tires I had paid already for road hazard and certificate.
I left discount and later had a flat and had to put on my spare in the middle of a thunderstorm.
I will never do business again with discount tire and I will take all my cars to another place. So for 2/32 tread you lost thousands you should have been better to my family.
End the greed and help folks out.

I have been a discount tire customer for over 20 years, tired five cars with them. I never had an issue with any of the tires I bought until recently. The four tires I bought, the store manager recommended. One of the tires began to go bad after 16000 miles with a 50000 mile warranty on them. They were only offering about a $40 credit to replace two of the tires. So what good is a 50000 mile warranty if you don't even honor it. So I'm done with them! I won't ever go back. The one time I have an issue and they won't keep up their end of the deal!

What has happened to Discount Tire …. I walk in and ask if my tires can be rotated and balanced to an individual ( who just looked obtuse ) told me, as he was staring at his computer screen, it’s going to be a couple of hours to complete. After explaining that I would go get something to eat this person (still staring at the computer) then told me it was going to be 4 1/2 hours …. no expression, no explanation, zero service delivery at all.

Purchased four new tires for my car. Experience was great until they wanted me to view an issue with my car. The floor manager advised that three lug nuts were cross-threaded and it was my cars fault. I stood and stared at manager until he asked if I had AAA. (They actually wanted me to tow my damaged car to their 3rd party repair vendor!) I continued to stare a manager until he had car towed to 3rd party repair vendor.

I lost use of my car for 24 hours. I called the regional office to express my concerns and never heard a word form anyone.

DO NOT USE THIS COMPANY. Prices may appear good, but you get what you pay for.....

Let me preface this review by stating that I’ve been using Discount tire for over 20 years. Very happy with the service I’ve received so when I have any type of tire issue, they’re my go to. Yesterday, I ran over a piece of metal on the freeway that punctured my front driver’s side tire. I put the spare on and then called my local Discount Tire. I knew the tire couldn’t be repaired so I ordered the exact same tire that’s on the vehicle now (OEM tire). I checked in for my appointment today and after examining my car, the service writer (who was the manager) informed me that my other three tires were worn to the point that they recommend replacing them (another $650). I was shocked and asked how that was possible given that they’re fairly new. He said tires don’t last as long as their stated mileage and this was very common. I then told him the car only had 14,000 miles on it and the tires had been rotated at 7,000 miles. It’s a 2020 so I think he was shocked when he heard the mileage, and I pressed him on his recommendation. His response was “well that’s what my tire gauge card recommends”. I told him I wasn’t going to replace any of the remaining tires. Since the replacement tire was exactly the same as the remaining three, I asked him if I should expect to get only 14,000 miles out of it? After all, that’s the mileage on the tires he recommended I replace. I pointed out that they advertise the tire as having a life of 50,000 miles. Awkward moment for him. My faith in DT has been rocked a bit. Trust is a very important component in a person’s relationship with their service provider and this violated that trust. I viewed this as an attempt to sell me something I didn't need. I'm savvy enough to know that but many people aren't. I’ll still use DT but NEVER that location again.

Discount Tire
600 Broadway
Chula Vista, CA

Not sure trustpilot has their facts straight but DT is way better than places like Mavis. Pretty sure there’s something wrong with this site.

I ordered a pair of tires not in stock but in a warehouse in Seattle on Wednesday told they would be on the truck delivered for install Saturday, no truck then told Monday no truck then Tuesday at 3 no truck, FedEx needs to be fired now a week has gone by unable to drive my only car because of a sidewall puncture, a week to get 2 tires 200 miles away?

Recently went to Discount Tire in Suwanee, GA and was treated so professionally and efficiently. I had a low tire so I had the air pressure checked first. They saw a nail and offered to fix it right then. I checked in at the desk and was taken care of. It was very busy but in 90 minutes I was leaving with my tire fixed. I was shocked when he gave me the paper work and was told I did not owe then anything. I will return to this store when ever I need tires. They are a 5 star operation.

My tires were just below the line on wear so discount would not service them. I guess the warranty is null and void if they need replacing according to their standard.

I just recently took my vehicle here (Orland Park, IL location) to have a new set of tires put on. I was wondering why my vehicle was riding so rough especially after just getting brand new tires. I ended up discovering they did not properly secure my tires to my vehicle. I had all 20 lug nuts before I dropped it off and they returned it to me with only 15 lug nuts. Each tire is missing a lug nut and my front driver side was missing 2 lug nuts, and they decided to replace 1 of the missing lug nuts with just 1 plain nut bolt. I am completely baffled at how they thought it was perfectly fine to contact me to pick up my vehicle and drive it off their lot with my tires not securely attached to my vehicle. They just placed my life in danger. I will never be going here ever again because they clearly did not value me as a customer nor did they value my life.

Free flat fixes and Quality customer service. I bought 4 new tires here and the insurance to cover them. They got me in and out quickly and at a good price.

On July 11, 2023 I had my tires rotated and balanced at the Discount Tire shop in Branson, Missouri. Cole, the manager & the crew did a great job rotating and balancing my tires in less than 45 minutes. There was no waiting. I was super happy with my experience at the Branson facility. Thank you Dan

I had a screw in my tire and drove up to Discount Tire at closing time, 6 pm. I explained my problem and in an instant the service guy took my keys to check the problem. The tire could not be fixed because of the location of the screw. I instructed the technician if at all possible, just give me four new tires so I would not have to worry about being stranded. The entire crew stayed until my tires were put on my car. They all were very courteous and wanted to make sure that I was taken care of. Normally you do not receive service like this. I am now and always will be a Discount Tire customer and will refer all family and friends. Corporate should congratulate these technicians with lunch or dinner, they deserve that and more. thank you again Store 6602 Hwy 6 N, Houston, TX 77084

Overpriced and they always overbook appointments.

Bought Pathfinder All Terrain tires 4+ years and less than 20K miles ago. All 4 tires have deteriorated and look like they are 30+ years old. Sidewalls, and treads are cracked and dry rotting. Treads appear to be separating too. Manufacturer attributes this to UV breakdown which they warranty for 4 years. So no warranty coverage for me. Will not buy this brand of tire again!

I spent over 1700 dollars on new wheels and tires. I made an appointment 3 weeks out. They took my money right away but I wasn't concerned about that at the time.

I was called the next day after my order and was told that my wheels and tires were already in stock and I could come ASAP to have them put on. I informed them that I made the appointment in the future because I was having my car repainted.

Two weeks went by and they canceled my order because they sold my wheels and then they told me they were on backorder if I wanted to "repurchase". At first, they even tried to say I canceled the order which is crazy.

I reached out to the corporate office and they did nothing to help me but send me customer service templates. I asked if I could just have a 5% discount because of their error as a solution. They never tried to assist me and seemed to imply that I must have canceled the order. How ridiculous that I would just give their company 1700+ dollars of my money to hold onto for 2+ weeks for fun.

The most important thing to note is they do not care about your experience and now that I have gone to leave these reviews, I notice their review score is so low.