Came on time just what I was looking for packageing was good

Three delivery attempts over three weeks. Driver not provided with our phone number - marked his record - nobody home. We waited in three times for this fiasco and yes, we were at home. €450 paint and (received damaged) pvc section plus misdescribed power tool.
Hopeless in the extreme. Help line is in South Africa, total 40 minutes on the phone.
Avoid B&Q - not only for deliveries also for eye watering prices. Shop around!

My item arrived but there was a hole in the cushion of the chair.

Item never delivered and no response from customer service.

I ordered 8 plastic storage containers. No lids arrived. I have called and lodged complaints requesting the lids (which are clearly part of the container) 3 times now and no one has returned with any help. Shameless! What are you going to do about this.

Mick the duty Manager and Una on checkout in Cork B&Q were first class in helping me decide what garden furniture to buy. Went with the Riveo timber set. Really good quality. And 20% off on the bank holiday. Thanks guys!

Very helpful staff. Always go out of their way to help.

Do not buy from them, the do not deliver and they customer care team are beyond useless.

I am still waiting to hear about my missing items after 4 emails absolutely awful customer service

I bought few products online through click and collect. In few hours I received a notification from B&Q informing the items were ready to collect. Straightforward collection in store. Great service. Good experience overall.

Please be aware that B&Q customer service is based in South Africa! They also expect the customer to store kitchen/bathroom deliveries until their installation date booked with the fitters they contract. They expected us to store a kitchen for just under 3 months!

Did not receive everything I ordered. Getting a generic automated reply for the past 4 weeks. Can get no response and no refund. Outrageous customer service and essentially theft. Do not buy from this company.

Arrived in no time and free delivery. Delighted!

Great product with super fast delivery

Waiting weeks for my goods to come

Great garden center, healthy
Plants.
Great variety of both annual and perennial plants.

Two out of three panelling sets were delivered damaged and battens never arrived. Got an initial response from the online contact form but no follow-up. After calling I managed to get the two sets delivered and still no battens. Called again and still no result. I would not buy online from them again.

The staff is annoyed if you ask them anything about the products in the store. I was lucky with a friend who was in the store and who gave me the necessary explanations. The store does not have enough stock of the products on offer.

Ordered a keter shed that arrived damaged has a hole in the roof and scratches on the door and sides of the shed. The shed cost €1250 b&q offered 15% for the damage which if accepted would also void the warranty! Shed is already made up I asked them to send someone out to dismantle it and send a replacement this is also not an option for them to dismantle after my husband spend hours making it! We are happy to keep the damaged shed and my husband will try to repair it to save the hassle of taking it down and rebuilding but the fact they think €187.50 is an acceptable partial refund for a €1250 shed with this damage whilst voiding the warranty also is unacceptable! Will not be purchasing from b&q again terrible customer service!