Ordered polka dot outfit as this print is trending right now and was pleased to find it on Diyaonline.com at a reasonable price. Came within a couple of days and was pleased with my purchase. The fit... もっと見る
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The products were very good, I would have ordered more if there were more colours available, but delivery was on time. However, I think local delivery is a bit too expensive
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Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... もっと見る
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I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
連絡先
4.3
優良
1216件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Naeela was amazing in the service
Naeela was amazing in the service! Always come back to Diyas
2025年7月20日
自発的なレビュー
Diyaonline からの回答
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Neutral experience overall
Neutral review as Diya’a customer service is good so far in my dealings with them, but they need to improve their return procedure.
In my most recent order one of items was out of stock and they contacted me promptly. All sorted quickly and easily.
After a long time I placed an order with Diya last year and the experience wasn’t great. I ordered multiple sizes in some clothing and as it had been years since I had last ordered things were different (I tried on the size M from years ago and it fit so I ordered the same size but this time it didn’t fit). When I went to return the products that were no good to me, I could see the returns policy advised tracked returns. There is no returns portal (despite the invoice alluding to this) so Diya doesn’t know what you are returning until they receive the parcel. When I went to the post office and enquired the returns options standard delivery was NOT tracked - the tracked option was THREE times more expensive. I felt pressured into choosing that option by Diya as there was no return portal system so they didn’t even know what o was sending back - I only had the tracking info as my proof. Even the cashier at the post office was shocked I paid that much for a return as “everyone uses the standard option”. I hadn’t ordered from Diya in such a while I was apprehensive that the customer service would be poor if something went wrong. I believe going forward a returns portal works for both the company and the customer as there is reassurance a return has been requested, is on its way, and is for the specified items.
This has put me off ordering clothing unless I am pretty much certain it will fit. Let’s see in future if this changes...
2025年6月9日
自発的なレビュー
Diyaonline からの回答
Dear Sam,
Thank you for sharing your feedback. We’re pleased to share that your recent order was handled smoothly and that your refund was processed swiftly.
While our current return system ensures reliability through tracked shipping, we understand the importance of clarity and ease. Our team is always here to guide you through the process and ensure everything goes smoothly.
We appreciate your continued support and look forward to serving you again soon.
Kind Regards,
Team Diya.
Absolutely appalling customer service
Absolutely appalling customer service! They do not respond at all. I am still awaiting a response since 2 weeks regarding a return and a refund. Glad I paid with PayPal so hopefully will sort out my refund. AVOID at all costs
2025年6月13日
自発的なレビュー
Diyaonline からの回答
Hi,
As checked, the refund had been processed and was already issued on 11 June, 2025. However, the refund hasn't gone through since the dispute was opened by yourself through PayPal.
Hence, we're having to look into the dispute and respond accordingly as per PayPal procedures.
As per the return policy, return and refund may take up to 14 days from the day of receiving the package at the warehouse.
You're requested to allow us that timeline.
Kind Regards,
Team Diya.
Awful
Awful, sent item back 2 weeks ago and I've heard absolutely nothing about a refund despite sending numerous emails. Order 4646 I am still waiting!
Seeing as i can not reply direct, please do not lie! You did not email me at all! Email me again and I will respond you did not send me anything
Avoid this place! Absolute nightmare
2025年5月27日
自発的なレビュー
Diyaonline からの回答
Hi,
We're sorry to hear you had an issue with Diya.
As checked, your last email was on 22 May, 2025, to which our team responded and informed you about the refund processing period and tracking service.
We request you to revert on that email and let us know the tracking ID of your return so we can check further.
Kind Regards,
Team Diya.
Diyaonline からの回答
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
It’s good quality long lasting fabrics…
It’s good quality long lasting fabrics that get to my house on time I have no complaints
2025年5月20日
自発的なレビュー
Diyaonline からの回答
Hi Surya,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya
Excellent experience love the dress
2025年5月1日
自発的なレビュー
Diyaonline からの回答
Hi Owais,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
I have contacted them for weeks and…
I have contacted them for weeks and They still haven't got back to me or given my refund!
I returned 5 not 4. So where's the rest of my refund?you said you'd check the return paperwork and get back to me, you haven't. I sent back 5.
2025年4月24日
自発的なレビュー
Diyaonline からの回答
Hi,
As checked in your order (ref: 2568), 4 of the 5 ordered items were returned.
We can see in our system that a full refund for these items was recorded.
Can you please check your bank statement and confirm.
Kind Regards,
Team Diya.
Satisfied once again Diya
Great purchase from Diya - very well crafted, neat finish, expressly delivered as expected - will be back once again!
2025年4月12日
自発的なレビュー
Diyaonline からの回答
Hi Mrs. Hirani,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Beautiful cotton A line dress and…
Beautiful cotton A line dress and trousers. Delivered in perfect condition.
Medium size in this style was roomy and I would say I'm usually a Large
2025年4月3日
自発的なレビュー
Diyaonline からの回答
Hi Sarah,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Gorgeous gharara
Gorgeous gharara, delivered promptly and reasonably priced. Thank you Diya Online!
2025年2月19日
自発的なレビュー
Diyaonline からの回答
Hi Meena,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Diyaonline からの回答
Hi Frances,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Excellent quality and fast delivery
Excellent quality and fast delivery! Diya is affordable but doesn't lack quality! Love it
2025年3月13日
自発的なレビュー
Diyaonline からの回答
Hi Simi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Poor quality control and customer service
Poor quality control, poor customer service. I made a big order when some items were on sale as my husband required them for a trip. One item being marked as wrong size is acceptable but all items were marked as XL but some were big, others small, they all varied in sizes. This shows quality control is extremely poor and its CLEARLY MISSELLING. Upon my complaint they insisted I waste my time to repackage everything and send items back, after all the inconvenience caused, they couldn't even refund the order. I've told all my family and friends to never order from them again.
2025年2月7日
自発的なレビュー
Diyaonline からの回答
Hi Sally,
We're sorry to hear you had a bad experience with us.
As per the ongoing conversation over mail, we see that there was a slight difference in the size of the items you received.
As per our size guide, we have mentioned the garment sizes along with the chest measurements that it'll be suitable for, hence we had to request you to send the images of the items you received.
If you are still facing an issue and not satisfied with the solution provided over mail, kindly contact us.
Kind regards,
Team Diya.
Amazing quality of the product and I…
Amazing quality of the product and I got them for cheapest prices.
2025年1月24日
自発的なレビュー
Diyaonline からの回答
Hi Panna,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Wonderful clothes with amazing material…
Wonderful clothes with amazing material as usual !!
2025年2月10日
自発的なレビュー
Diyaonline からの回答
Hi Jawad,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Amazing quality
Amazing quality of fabrics and stitching. Very cost effective and works out a lot cheaper than buying loose fabric and then getting it stitched.
2025年1月22日
自発的なレビュー
Diyaonline からの回答
Hi Shzjz K,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Diyaonline からの回答
Hi Meena,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Diyaonline からの回答
Hi Rana,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
6 identical designer pieces
Just received our 6 identical sarees, and they are beautiful. Each one exactly the same as the other. And their communication and delivery was flawless.
2024年12月24日
自発的なレビュー
Diyaonline からの回答
Hi Shebi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
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