D I Y Handy Sam Services Ltd レビュー 49

D I Y Handy Sam Services Ltd からの回答

1日前

Hi Rahsmi,

Thank you for your exaggerated Review of our previous works.

A, We had already anticipate this would be the nature of your views from the point of contact because of ;

1, The haggling down of prices in the event that we had to provide you with five(5) separate estimates for the same jobs, you also asked for individual estimates for each odd job “at its cheapest” and kept changing your mind about what you needed doing to the point where we refused further requests from you.

2, Though we kept in touch regardless of the 5 week long back and forth you only agreed as we were about to cancel working with you.

3, Respectfully, you are of a later senior age group and wanted us to carry out works on credit. “ You stated you previous builders worked by trust and didn’t require any deposits for any amount of work in your time”.

4, You did mentioned that you needed the quotes to compare with other builders but you ended up going through with us, we assumed they the other builders pulled out.

At that point, we had already known that you are a high risk customer that could be a negative impact.


B, To address your comments directly ;

1. You asked for us to create an accessible flue boxing with no initial specification about hinges, we did just that, created a boxing with screws and screw caps to access. After completion, your concern was that you didn’t want a gas engineer to have to use a screw gun/screw driver to access. “Your comments was we should use our mind more”.
2. You requested that we updated you every step throughout work progression including photos, video and telephone discussion about the footage which We did and to top that, we also added start, end and travel notification so you were in the full loop. Due to the nature of our experience with you, we are not baffled that you then think it was irksome.
3. It Was for you to wisely guide your builder knowing the gravity and rules of where your flat is located however there were no initial instructions until it was made an issue. You failed to mention we did promptly Clear out and adjust accordingly.

Regardless how extremely unfair/exaggerted your comments may be, You reached out to us specifically through trust pilot. Because of our good reputation.

We’ve done our best providing with the help you needed taking into consideration that you are an older senior and to not leave you to the cowboys. However still resulted in being more hassle than it was worth. At Least a 3-4 star review would have made more sense.

Best Regards
Sam

D I Y Handy Sam Services Ltd からの回答

2022年5月20日

Hi,

Great reviews come from great people.
It is very much appreciated.
Do reach out again.

Bw
Sam

D I Y Handy Sam Services Ltd からの回答

2021年10月13日

Hi thank you for your amazing review. Very much appreciated !

Do feel free reach out again as we will be most happy to help with what we can.

Bw

D I Y Handy Sam Services Ltd からの回答

2021年10月2日

Hi Trish,

Much thanks ! Your review is very much appreciated !

I look foward to working with you again and again

Best regards

Sam

D I Y Handy Sam Services Ltd からの回答

2021年8月6日

Hello Ali,

Your review is great review is most appreciated !

We look foward to working with you again.

Bw
DIY Handy Sam Services Ltd

D I Y Handy Sam Services Ltd からの回答

2021年8月5日

Hello Sp,

Thank you for taking the time to leave yet another great review. Very much appreciated !

We look foward to working with you again.

Bw
Diy Handy Sam Services Ltd

D I Y Handy Sam Services Ltd からの回答

2021年8月5日

Hi Dominique,

Thank you for taking the time to leave us such great review. Very much appreciated!!

We look foward to working with you again.xx

Bw
Diy Handy Sam Services Ltd

D I Y Handy Sam Services Ltd からの回答

2021年7月22日

Hi Marcia,

Your time and review is much appreciated.

You are a great customer.

Do feel free to reach out again any time as you know that we will be more than happy to help where we can.

Bw
Diy Handy SaM Services ltd