Pre-ordered for an upcoming wedding. Pre-order date gave me plenty of time to receive my suit. The day the preorder was supposed to ship I got an email saying it would be delayed by a month which was... もっと見る
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レビュアーのコメントを見てみましょう
The item arrived today - and was completely as described. I had wondered when the item was going to arrive because tracking information was not provided until the day before delivery.
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Purchasing on line through Dobell.com was a pleasant experience to say the least! Accessed there web site to see they're extensive selection of quality British clothing I chose a tweed sports ja... もっと見る
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Absolutely perfect experience! I took a gamble and ordered a white tie tuxedo for a 5 figure charity ball. Without the benefit of trying on the tuxedo beforehand nor judging its quality, I wore the tu... もっと見る
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企業情報
当該企業による記述
At Dobell, we believe every man deserves to look sharp with affordable men's formalwear. Since 2003, we've committed to providing high-quality suits and stylish menswear that's both accessible and budget-friendly. Whether you need a tuxedo for a wedding, black-tie event attire, or want to enhance your everyday men's fashion, we've got you covered. Our extensive collection features classic tuxedos and tailored suits, plus a wide range of men's fashion accessories like waistcoats, bow ties, and dress shoes. We prioritize inclusive sizing and deliver exceptional value for men's clothing. Enjoy fast, reliable delivery and support from our dedicated customer service team, making your shopping experience straightforward. Our customers consistently praise our quality products and prompt service. Dobell is more than a menswear brand; we're your partner in achieving your best look for any occasion, offering top-tier men's suits online and formal wear for men.
連絡先
2900 NW 112th Ave Unit 1- B3, FL 33172, Doral, 米国
- info@dobell.com
- dobell.com
4.2
ほぼ満足
2053件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dobell からの回答
Good morning Walker,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Decent quality suit with speedy…
Decent quality suit with speedy shipping. Relatively expensive for what you're getting, not much different quality wise than what you would expect in a drop shipped off the rack suit. Customer service lackluster, sent 3 separate emails with no response after my first order was canceled despite replying to the follow up email. Don't set the bar too high with Dobell.
2025年5月24日
Dobell からの回答
Good morning Timothy,
Thanks for stopping to leave your review, sorry to see we have not been able to meet your expectation on this occasion.
Think the breakdown in communication was due to the warehouse checking in with you ref. Import fees pre-ship.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great experience.
Quick delivery. Fits well. No alterations necessary. Looks great after only hanging in closet. I'm a 220lb., 5'11" male and it was everything I could ask for in a tux.
2025年1月30日
Dobell からの回答
Good morning Mark,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Poor experience
Do not order if you are shipping to the US. Dobell does not clearly disclose tariff costs on the order form, even when shipping costs are listed at $0. I ordered right around the time tariffs were implemented and had no idea this would be an issue because of the $0 shipping. Support will tell you it is not their responsibility and will send you to their fine print. I was handed a $93 bill from UPS and they won’t do anything about it. I understand this is our government’s doing, but to claim zero responsibility and send a customer to their fine print is extraordinarily deceitful. Very poor experience.
Aside from the shipping issues, sizing was WAY off. We ordered standard suit sizing (yes, measured and paid attention to the size conversion chart) and the suits we ordered were comically unfitting.
2025年5月1日
Dobell からの回答
Good afternoon Nicole,
Thanks for taking the time to leave your review, sorry your localised import changes have impacted you so much.
We are indeed a UK-based company which ship domestically and internationally.
This is the reason why at checkout there is the statment "Products are sourced globally and shipped from UK. Orders will be subject to localized duties and taxes based on country of manufacture upon arrival in US".
Just like the T&C's box this needs to be ticked for the place order button to be active.
In addition to the above, I am sorry to also see the garments didn't fit correct.
I apolagise your experience with us was not what you expected.
All the best
Dave
Customer Services, Operations & Logistics Manager
The materials are of excellent quality
The materials are of excellent quality, but the U.S. tariff is disrupting their prices.
2025年5月8日
Dobell からの回答
Good afternoon Opeyemi,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Velvet Tux
My husband received so many compliments when he wore his Navy Velvet Tux jacket & pants. Great fit & arrived fast!! Have ordered Summer suit from Dobell & not disappointed.
2025年5月4日
Dobell からの回答
Good afternoon Wade,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
excellent customer service
With the confusion of the tariffs, the company made sure to contact me and to make sure I understood the new pricing. I was very impressed by their customer service.
2025年5月9日
Dobell からの回答
Good morning J. Carroll,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Wrong color vest advertised.
My husband needed a dark yellow vest. What you have as dark yellow is a pale yellow. We bought from you years back and assumed we could get a new vest. We both were disappointed when he received the vest. Iguess your colors changed.
2025年4月30日
Dobell からの回答
Good morning Taunya,
Thanks for taking the time to leave your review, our products do change overtime, even our core styles may have changed manufacturer if your privouse purchase was that long ago.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Did not like or expect an additional…
Did not like or expect an additional $30+ charge I had to pay UPS at time of delivery.
The jacket I ordered appears of good quality and it fits well.
But I’ll never order again due to that charge.
2025年5月7日
Dobell からの回答
Good morning Tomb,
Thanks for taking the time to leave your review, the costs you refer to are import fees levied by US Goverment against your goods.
Any previous orders would not have been impacted, as these orders were pre-Trump administration, unfortunately at the moment this is what we are working with.
This is out of our hands, although we have made it clear online that we ship from UK, especially on the checkout where you would have had to tick a box confirming you understood, as well as an Import FAQ page which can be found here, https://www.dobell.com/us-import-faqs
We are also looking at changing calculations at checkout.
In the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Fantastic waistcoat
Fantastic waistcoat. Delivered promptly. Unfortunately, the Trump administration caused the price to be triple with tariff surcharge. This is not Dobell’s fault.
2025年5月6日
Dobell からの回答
Good morning Das,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Postage due 2X the shirt cost!!!
I ordered a tux short online and it didn’t tell me the shipping charge would be $120, twice the cost of the shirt.
Don’t understand because I liked the Dobell shirt I bought years ago.
I requested a refund and would leave you alone if I got it, but of course no response.
Most egregious experience I’ve ever had with an online retailer. And I am spreading the word online.
2025年5月5日
Dobell からの回答
Good morning Erik,
Thanks for taking the time to leave your review, the costs you refer to are import fees levied by US Goverment against your goods.
Your previous orders would not have been impacted, as these orders were pre-Trump administration.
Unfortunately, this is out of our hands, although we have made it clear online that we ship from UK, especially on the checkout where you would have had to tick a box confirming you understood, as well as an Import FAQ page which can be found here, https://www.dobell.com/us-import-faqs
I have now taken to emailing every customer personally before despatch to further check they still want there goods and fully understand the cost implications.
We are also looking at changing calculations at checkout.
Thank you for raising awareness, please do continue to spread the word as its important the US consumer understands. In the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality at reasonable price
Really reasonable price, fast shipping, high quality. Loved the tuxedo vest I bought for my fiancé for our wedding.
2025年4月23日
Dobell からの回答
Good afternoon Anne,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Dobell からの回答
Good morning Angelo,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Dobell からの回答
Good morning Christopher,
Thanks for taking the time to leave your review, these damn tariffs indeed!
Unfortunately, as we are based in the UK (as advertised at checkout) we have no way of avoiding these charges as they are charges set for you against your government but we understand the frustration, we are feeling the pain here also.
All the best
Dave
Customer Services, Operations & Logistics Manager
My husband loves his new jacket
My husband loves his new jacket. Fit is great! Color wonderful. It arrived in less than a week!
2025年4月19日
Dobell からの回答
Good morning Meredith,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
FAST DELIVERY
Shirt was everything that I needed. Made of the correct material in the correct layout. Coming from the UK, I was worried about the delivery time frame, but it came at lightning speed, especially for the price. Can't really ask for more.
2025年4月17日
Dobell からの回答
Good morning Frank,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Tailored to fit
Tailored to fit, created within a few days, and shipped within a couple of weeks. Exactly what I needed at a very good price.
Have recommended them to friends with the same need.
2025年4月16日
Dobell からの回答
Good afternoon Steve,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Great customer service
I wasn't sure about the product I was looking at so I emailed customer service. They promptly replied with the details I asked about so I placed the order.
2025年4月3日
Dobell からの回答
Good morning Bob,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality and timely service between the UK and the US
Again, the shirt is impecable and the turnaround time from the UK to the US was great.
2025年4月2日
Dobell からの回答
Good morning Oscar,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Dobell からの回答
Good morning Ellison,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
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