DocTap レビュー 

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4日前

Hi Paul,

Thank you so much for leaving such a kind review. It's really wonderful to hear that Dr Mehra went above and beyond to help, and that you felt so listened to and well cared for throughout your visit.
We'll make sure to pass your warm words on to Dr Mehra, who will be so pleased to hear this.

We really appreciate you taking the time to share this.

Thanks again,
The DocTap Team

DocTap からの回答

4日前

Dear Victoria,

Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had difficulty accessing your prescription after your appointment, particularly as you were otherwise happy with your consultations.

We have reviewed our records and can see that the prescription was issued and sent to the details registered on your account shortly after your appointment. Our team has also tried to reach you by both phone and email so that we can help resolve this, but unfortunately we have not yet been able to speak with you.

We would still very much like to help. If you are having any trouble retrieving or using the prescription, please contact us directly and our support team will look into this for you as quickly as possible.

Kind regards,
The DocTap Team

DocTap からの回答

2026年6月23日

Hi Elliot,

Thank you for sharing your experience. It's wonderful to hear that Dr Dayanatha-Showman was able to offer the clarity and practical guidance you needed. We'll make sure to share your kind words with them.

Thank you again,
The DocTap Team

DocTap からの回答

2026年6月16日

Hi Alison,

Thank you for taking the time to leave a review. It's great to hear that you felt well looked after, and that we could help when you needed it. We will be sure to pass on your feedback to the team.

Thanks again,
The DocTap Team

DocTap からの回答

2026年5月27日

Dear Armand,

Thank you for taking the time to share your feedback. We’re sorry to hear that you remain disappointed with your experience, and we appreciate you raising your concerns with us directly.

As previously communicated, your complaint has been escalated to an appropriate senior member of our medical team and remains under review. Concerns relating to clinical care are always reviewed carefully to ensure we fully understand the circumstances and can provide a considered and appropriate response.

We understand that waiting for an outcome can feel frustrating, particularly when you are looking for clarity and resolution. Please be assured that your concerns are being actively reviewed, and while this process can take time, we want to ensure we fully understand the circumstances and respond appropriately. We will remain in direct contact with you as this progresses.

Once again, we appreciate you bringing your concerns to our attention. We are committed to ensuring they are fully reviewed and considered carefully, and we appreciate your patience while this process is ongoing.

Kind regards,
The DocTap Team

DocTap からの回答

2026年5月7日

Hi Pratyusha,

Thank you so much for taking the time to leave such a thoughtful review. It's really great to hear that you've had such a positive experience with Dr Kumar and that you feel confident and well looked after in her care. We really appreciate your recommendation and will be sure to pass your kind words on to Dr Kumar directly.

Thanks again,
The DocTap Team

DocTap からの回答

2026年4月24日

Hi Elchin,

Thank you for taking the time to share your feedback. It's great to know you had such a positive experience with Dr Kumar and that you felt well looked after throughout. It is much appreciated, and we'll be sure to share your kind words with her directly.

Thanks again,
The DocTap Team

DocTap からの回答

2026年4月10日

Hi there,

Thank you so much for taking the time to leave a review. It's really great to hear that you had such a positive experience and felt well looked after throughout your consultation. We'll be sure to pass your kind words on to the team.

Thanks again,
The DocTap Team

DocTap からの回答

2026年4月1日

Hi Kay,

Thank you for taking the time to share your feedback.

We’re really glad to hear that you felt supported during a difficult time, and it’s great to know how much Dr Kumar has helped. We also appreciate your feedback about our reception team. Thank you for your recommendation, we’ll be sure to pass your kind words on to Dr Kumar and the team.

Thanks again,
The DocTap Team

DocTap からの回答

2026年4月1日

Hi Beth,

Thank you so much for taking the time to leave a review. It’s really great to hear that you felt comfortable and well supported during your appointment with Dr Qurashi. We’ll be sure to pass your kind words on to him directly.

Thanks again,
The DocTap Team

DocTap からの回答

2026年2月18日 に更新

Dear Kareen,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience fell short of your expectations, especially during what sounds like a very stressful time.

We haven’t been able to identify your booking from the details provided, but we want to assure you that our team’s priority is always to support our patients and ensure they are directed to the safest and most appropriate care for their needs. In some circumstances, this may include recommending attendance at an urgent care provider or A&E to ensure immediate and safe treatment.

While these recommendations are always made with patient safety as the priority, we completely understand that it may not have felt like the support that was hoped for at the time. We would really value the chance to hear more about what happened so that we can review this further with you and take away any learnings from your experience.

If you are open to it, please reach out to us at support@doctap.co.uk or call 020 7183 3254. We would be very grateful for the opportunity to speak with you and help resolve any outstanding concerns.

Kind regards,
The DocTap Team

DocTap からの回答

2026年2月10日

Hi India,

Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear how positive your experiences have been, and it’s great to know you’ve felt well cared for by Dr Mehra, Niamh, and the wider team. We’ll be sure to pass this on to them, your feedback will mean a great deal.

Thanks again,
The DocTap Team

DocTap からの回答

2025年12月12日

Hi Julia,

Thank you for sharing such a thoughtful review. We’re really glad to hear how much it meant to feel properly listened to and guided. Dr Kumar will be touched to know her approach helped you feel reassured and understood.

We’ll be sure to pass your kind feedback to Dr Kumar.

Thanks again,
The DocTap Team

DocTap からの回答

2025年10月23日

Hi Aldeina,

Thank you for taking the time to share your experience. We’re so pleased to hear that you felt comfortable and supported during your consultation, and that the doctor helped you express yourself freely. Your kind recommendation means a lot to us, and we’ll be sure to pass your feedback on to the team.

Thanks again,
The DocTap Team

DocTap からの回答

2025年10月14日

Dear Mark,

Thank you for taking the time to share your feedback. We’re very sorry for the delay you experienced in receiving your blood test results — we completely understand how frustrating this must have been, especially when you were expecting to review them with your GP.

Our team has reached out to you directly to ensure your concerns are fully addressed, and we are currently investigating what caused the delay. We’ll be in touch as soon as possible with an update and to make sure everything is resolved. Please be assured that we take all feedback seriously and are committed to maintaining a reliable and efficient service for all patients.

Thank you again for bringing this to our attention — your feedback helps us continue improving the service we provide.

Kind regards,
The DocTap Team

DocTap からの回答

2025年10月10日

Hi there,

Thank you so much for your wonderful review. We’re so pleased to hear that you had such a positive experience with DocTap — from our team’s quick and helpful responses to your consultation with Dr Hourmouzios. It’s also great to know that you found the website easy to use and the whole process smooth and stress-free. We’ll be sure to pass your kind words on to the team.

Thanks again,
The DocTap Team

DocTap からの回答

2025年9月30日

Hi Nordia,

Thank you for taking the time to leave such a lovely review. We're so delighted to hear that Dr. Kumar was able to diagnose and effectively treat your mother’s sinus infection in one visit. We especially appreciate you noting that she truly listens to her patients—that personal focus is key to providing the best care. We’ll be sure to pass on your kind words to Dr Kumar directly.

Thanks again,
The DocTap Team

DocTap からの回答

2025年9月15日 に更新

Dear Jane,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for the disruption and inconvenience caused. A member of our management team has already contacted you directly this morning to resolve this matter personally.

Unfortunately, the doctor scheduled for the afternoon clinic was unexpectedly taken ill, shortly after the automated confirmation at 8:30am. As soon as we were notified, our team attempted to contact you by phone and email at around 10:15am. With that being said, we deeply regret that we were unable to reach you before your journey and fully understand how upsetting it must have been to arrive and discover your appointment had been cancelled.

Regarding your experience at reception, we are truly sorry if you felt unheard. Our team is guided to forward all patient concerns to our central support team. This certainly isn't meant to be dismissive; rather, it ensures that your feedback is received and addressed by the right person to investigate and resolve the issue appropriately. It is never our intention to leave any patient feeling unheard, and we sincerely apologise if you felt that way.

We understand the alternative appointment times we offered didn't work for you, and I can confirm that a full refund has now been processed for your appointment.

We are glad to know that a member of our management team has already been in contact with you directly to resolve this matter. Should you have any further questions, or if there is anything more we can do to assist, please do not hesitate to contact us.

Kind regards,
The DocTap Team

DocTap からの回答

2025年9月15日

Hi there,

Thank you for taking the time to leave a review. We’re so pleased to hear you had a thorough consultation and found our response quick and the service excellent. We’ll be sure to share your feedback with the team.

— The DocTap Team

DocTap からの回答

2025年9月2日

Hi Dee,

Thank you for your kind words. We really appreciate you taking the time to share your experience with us.

It's great to hear that Jessica and the receptionist were able to help you out and that you felt well looked after during your recent visit. We'll be sure to pass on your feedback to them and the rest of the team.

Thanks again,
The DocTap Team