DocTap レビュー 

1,572
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... もっと見る

企業が回答しました

5つ星のうち5の評価

Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... もっと見る

企業が回答しました

5つ星のうち1の評価

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... もっと見る

企業が回答しました

5つ星のうち5の評価

Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... もっと見る

企業が回答しました

企業情報

  1. 診療所

当該企業による記述

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

1572件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(1,572)

過去12か月のレビュー数: 24

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic same-day PCR, highly recommended

Required same day PCR test to travel to China. Super easy online booking (rescheduled online multiple times happily), location was easy to find, clean and tidy, service was friendly and fast, test taken at 10AM, had email updates throughout the day, and results and certification in my inbox by 6PM. Could not be happier

2022年8月21日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Dear Spike,

Thank you so much for taking the time to leave us a positive feedback!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.

Kind Regards,
The DocTap Team

5つ星のうち5の評価

Efficient service

Efficient service. Just great

2022年8月7日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you for taking the time to leave us a positive feedback! We hope to see you next time!

Kind Regards,
The DocTap Team

5つ星のうち5の評価

I had trouble making an appointment

I had trouble making an appointment. The staff at DocTap was extremely helpful and answered my questions right away.

2022年8月6日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you so much for sharing your experience with us! We are glad to hear that our team was able to help you.

Kind Regards,
The DocTap Team

5つ星のうち5の評価

Everything was perfect and I was…

Everything was perfect and I was delighted. Service was fantastic and before my return i will book day 2 and 8 if that's the requirements when travelling back to uk.
Thanks

2022年8月3日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you so much for taking the time to leave us a positive feedback!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.

Kind Regards,
The DocTap Team

5つ星のうち5の評価

very quick and efficient test for…

very quick and efficient test for covid-19.
Amna Mohamed was on hand to communicate when I was running late and confirmed that my appointment would still go ahead. Really grateful for that, thank you, Amna :)

2022年8月1日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you very much for taking the time to leave us a review!

We ensure that our team goes above and beyond for our patients and I'm glad to hear that Amna was able to do that for you.

Thanks again,
The DocTap Team

5つ星のうち5の評価

This process is swift and easy

This process is swift and easy. Walk in walk out in 5 minutes, and my result emailed in an hour, as they said. Happy to recommend.

2022年7月29日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you so much for sharing your experience with us!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.
We count ourselves lucky for customers like you!

Kind Regards,
The DocTap Team

5つ星のうち5の評価

Excellent service from DocTap at Canary…

Excellent service from DocTap at Canary Wharf. Dr Singh was very efficient and helped me out enormously.
I would definitely use DocTap again.

2022年7月28日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Thank you very much for your kind words Jo. We really appreciate the feedback and we agree that Dr Singh is very efficient and helpful!

We’re very happy you enjoyed your experience and hope you will continue to use DocTap in the future for same day and next day GP appointments.

Thanks again,
The DocTap Team

5つ星のうち1の評価

GF Went to Borough London for consult

GF Went to borough London for consult. Tried to call email noone picks up , she was never given any invoice or notes so that she could claim on insurance. Resorted to come on here. Can someone at least help me from doctap side.

2022年7月14日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Hi Jack,

We are sorry to hear you had trouble getting through to us. Our phone lines are operational between the hours of 8am and 7pm. We can assure you that every call is answered or called back as soon as possible within business hours.

We also send all consultation notes automatically once the consultation is complete, however, we can always send them again along side an invoice.

If you are able to give us a call on 02071833254 or send us an email at support@doctap.co.uk we'll certainly be willing to assist you.

Kind regards,
The DocTap Team

5つ星のうち5の評価

7 months on the NHS, 2 days with DocTap

My experience with DocTap has been exceptional. Frustrated with the slow going, dismissive and unsupportive experience with the NHS whilst investigating a health issue, I felt I had to take matters into my own hands. I was initially simply looking for somewhere that could do a diabetes test for me on a short timescale and found Doc Tap. From then I got so much more than I was hoping for:
- I was able to book the consultation for the same day (for 3 hours after first registering)
- registration process was quick and painless
- in the consultation I summarised my history with the NHS, my family history and my desire to test for prediabetes, I was also asked a lot of questions in the short period of time, clearly a very efficient way of building a picture
- the doctor was kind and attentive and was able (in the 15 minute consultation) to explain what the NHS was looking for, why, summarise the condition, offer a potential diagnosis (with a clearly laid out reasoning and reference to which diagnostic criteria I meet and which I don't and why that might be)
- he offered me a lot more information on the issue and its implications and related conditions
- we agreed on which tests I should do and on a safe medication to try
- I was then sent a prescription and a test referral on the same day
- the next morning I went to the lab to have bloods taken and FOUR hours later I had results, complete with a note from the same doctor on the recommended course of action based on these results and our consultation!
For comparison - having blood tests, results and follow ups with the NHS had taken 7 months in the past.
I would recommend doctap to everyone who has a potentially complex issue or a non standard one. The prices were reasonable, the experience was an incredibly pleasant and efficient one. I will definitely be sticking with doctap.

2022年7月13日
自発的なレビュー
5つ星のうち5の評価

Wonderful five star 🌟

This clinic and specifically Namoy offered the most wonderful service not only me, but extended family and friends (13 in total!) ahead of a cruise and related Covid screening requirements.
Namoy was so kind, switched on and with a warm and fun side too. If you are in the area I'd highly recommend this clinic!
With best wishes Elizabeth

2022年6月25日
自発的なレビュー
5つ星のうち2の評価

I have been emailing DocTap religiously…

I have been emailing DocTap religiously over the last 24 hours, having booked the wrong date for my test. The number on the website does not work and no one is responding to emails. I have emailed both addresses on your website. Please can someone get back to me immediately. This is very poor customer service.

2022年6月21日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Hi Catherine,

I am incredibly sorry to hear that you were unable to get through to our team. In times of incredibly high demand, we do sometimes take slightly longer to respond to emails that we would like, however usually they are responded to within 2-4 hours. For urgent queries please call us on 02039293780 or alternatively contact us via our online chat.

Kind regards,
The DocTap Team

5つ星のうち1の評価

Booked four fit to fly tests

Booked four fit to fly tests. As the government changed the requirements we no longer need tests to fly. Called to cancel & was told they charge £15 per person admin fee to cancel. This is an absolute ripoff & cheek. We’ve had to pay £60 for nothing. Companies like this should not be allowed to trade. I can’t see them being around for very long when they treat people in this way. Be kind & it follows you. So I wouldn’t not recommend this company at all. Other companies out there would not charge for a cancellation that was out of your hands!

2022年6月11日
自発的なレビュー
DocTap ロゴ

DocTap からの回答

Hi there,

I am very sorry to hear that you were charged a cancellation fee.

We automatically charge a cancellation fee when a patient cancels an appointment within 4 hours to ensure that people do not 'reserve' appointments with no intention of actually attending. However, we do understand that with regards to covid tests, things can change at the last minute and so we are always willing to refund this fee for patients who are forced to cancel tests, as long as they have not completed the appointment.

I couldn't find any previous communication with you or your patient account, however, please do consider sending us an email at support@doctap.co.uk and we will gladly refund the cancellation fee.

Kind regards,
The DocTap Team

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