I was waiting an unexplainedly long time to get a simple "Open Referral" from my NHS GP and so, after a bit of research, found that my work Health Cover with AXA gave me the option of using the "Docto... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
For the first time in a long time I felt listened to and understood. The clinician, Dr Wilkings, was excellent; supportive and helpful, and made suggestions moving forward. Consultation notes were for... もっと見る
Found an appointment easily within 20mins. App works well during the video call. Great advice given in a nice friendly manner.
Not fit for purpose. Tried to enrol via our company account but couldn't even process my address details, judging by the reviews ive probably saved myself a lot of hassle. Their CQC Overall rating is... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
連絡先
19-21 Great Portland Street, W1W 8QB, London, 英国
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4.3
優良
1199件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very quick to setup an appointment
Very quick to setup an appointment. The Doctor was brilliant and the video call really helped.
2025年9月4日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Pratik,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant service and support from a…
Brilliant service and support from a caring doctor.
2025年9月11日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello,
Thank you for your kind words. We're pleased to hear you had a positive experience and felt well supported by a caring clinician. That’s exactly the standard of care we aim to provide.
We appreciate you taking the time to share your feedback and are here if you need us again.
Best regards,
Doctor Care Anywhere
Doctor Care Anywhere からの回答
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Dr.very kind and polite
Dr.very kind and polite . He was very good listener.his name is Harwinder pal singh.
2025年8月30日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Sophie,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Fantastic service
Was so easy to set up, book and use system. The Physician was so friendly, helpful and really listened to my issue.
Very clear explanation and what would happen next
2025年9月10日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Ian,
Thank you for your kind feedback. We're delighted to hear that you found our appointment booking process easy to use and that your experience with the clinician was positive. It's great to know you felt listened to and clearly informed about the next steps.
We’re glad we could support you and appreciate you taking the time to share your experience.
Warm regards,
Doctor Care Anywhere
Very good and easy to use and choose…
Very good and easy to use and choose you preferred time for an appointment.
2025年9月1日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Quick and easy access to the…
Quick and easy access to the appointment. I did not know what to expect and I was pleasantly surprised. I found my particular GP very knowledgeable and helpful
One thing I would change though would be that access to log in to retrieve this appointment details and referral letter would be accessible trough Axa app directly rather than different app/webside
2025年9月10日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello,
Thank you for your thoughtful review. We're really pleased to hear you had a positive experience and that your clinician was knowledgeable and helpful. It’s great to know we exceeded your expectations.
We also appreciate your feedback regarding accessing appointment details and referral letters. Your suggestion about streamlining this through the AXA app is valuable, and we’ll be sure to pass it on to the relevant team for consideration.
Thanks again for your feedback, and we hope to support you again in the future.
Best regards,
Doctor Care Anywhere
Great service
Great service, easy to book appointment, the doctor was punctual and very helpful.
Thank you
2025年9月4日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Marian,
Thank you for your kind words! We're delighted to hear that you found the booking process easy and that your appointment ran smoothly. It's great to know the clinician was punctual and helpful – exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback and look forward to supporting you again in the future.
Best regards,
Doctor Care Anywhere
Help when I had an eye test
That they rang me up same day and got onto the problem straight away
2025年9月9日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
On time correct advice made me better…
On time correct advice made me better great people
2025年9月8日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello Paul,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Great service
Appointment was at a tine convent to me and the doctor was actually helpful and had time to here my issues and offer multiple courses of action to resolve this rather thany MHS doctor who tried to gaslight me into thinking the symptoms where in my head then refused to see me In person to see the symptoms.
2025年9月4日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello Gary,
Thank you for taking the time to share your feedback. We're pleased to hear that your appointment was convenient and that the clinician took the time to listen and explore multiple options with you. It's important to us that every patient feels heard, respected, and supported, and we’re glad we could provide the care you needed.
If there's anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Doctor Care Anywhere
The service agent was super patient and…
The service agent was super patient and really knew the system and how to set it all up. She stayed with me online throughout the whole process of setting up my account and then arraging a consultation.
Could not have done it with out her help, a reall credit to AXA Health care
2025年8月28日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello Andrew,
Thank you for your kind words. We're delighted to hear that our Patient Experience Coordinator was able to support you effectively throughout your account setup and appointment booking process.
Your feedback means a great deal, and we’ll be sure to pass your comments onto the relevant team. If you need any further support, please do not hesitate to reach out.
Warm regards,
Doctor Care Anywhere
Scammers
Over four weeks ago, they disabled the service I paid for in advance for six months (£90), and I still haven't been able to get it reactivated or get a refund for the unused period. They're a bunch of scammers. I don't recommend them.
2025年8月28日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello Maciej,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980
Kind regards,
Doctor Care Anywhere
lovely and friendly approach with deep…
lovely and friendly approach with deep knowledge of the issue
2025年8月22日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
I was able to book an appointment…
I was able to book an appointment within an hour of going on the app. The practitioner was professional and caring and my prescription was issued immediately
2025年8月21日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Dallas,
Thank you for your feedback. We're glad to hear you were able to book an appointment quickly and had a positive experience with our practitioner. It's great to know the process was smooth and efficient for you.
Best regards,
Doctor Care Anywhere
Doctorcareeverywhere is an excellent…
Doctorcareeverywhere is an excellent app—very easy to use with a simple booking process for GP appointments. I also want to highlight the outstanding customer service I received. Fanny from the Claims Department was extremely helpful and patient in explaining all the details of my policy and how it works. Her clear guidance made the whole process stress-free. Big thumbs up for her support! Highly recommended.
2025年8月22日
自発的なレビュー
Doctor Care Anywhere からの回答
Thank you for your kind feedback and recommendation, Flor. We’re pleased to hear you found the app easy to use and the booking process smooth. We're also glad our team was able to provide clear and supportive guidance throughout your experience.
We appreciate your support.
Best regards,
Doctor Care Anywhere
Can be hit or miss
Have used this service over the years. Like how convenient it is for notes and referrals to specialists if needed. However doctors have been consistently late (10+ minutes waiting or not showing up at all 20+ minutes after the specified time). App is also very buggy and logs you out every time which is stressful when you're trying to log into an appointment. It also forgets the PIN number/face ID a lot as well. Overall mixed bag.
2025年8月23日
自発的なレビュー
Doctor Care Anywhere からの回答
Hello Gloria,
Thank you for your feedback and for your continued use of our service over the years. We’re pleased to hear that you find the convenience of notes and referrals helpful.
We sincerely apologise for the delays and technical issues you've experienced. Please be assured that we are actively working to improve both appointment timeliness and the app’s reliability.
Your feedback is greatly appreciated and helps us to improve our service. If you need any support, please feel free to reach out.
Kind regards,
Doctor Care Anywhere
Really makes life easy in using this…
Really makes life easy in using this app. Saved me a lot of time going to my GP for a referral. Highly recommend, so quick and easy
2025年8月12日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Gary,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Below is a copy of the email I've just…
Below is a copy of the email I've just sent to this companies complaints team describing my experience. Buyer beware.
Dear Complaints Team,
I am extremely dissatisfied with the handling of my recent online consultation, which was both unprofessional and unacceptable.
I joined my appointment on time and waited 6–7 minutes before being asked to join the call.
The video failed to connect?
The clinician 'attempted' to call me twice. On both occasions, I answered immediately, but they disconnected the calls after 1–4 seconds. My call log confirms this.
It was clear the clinician was behind schedule, yet this was handled at my expense.
As a result, I was denied any consultation, left feeling worse when I was already unwell, and charged £45 for a service that was never provided ... taking payment without delivering the promised care.
I require:
A full refund of the £45 fee without delay.
An explanation of how such poor service is considered acceptable practice.
Confirmation of the steps you will take to prevent similar treatment of other patients.
If this matter is not resolved promptly, I will have no hesitation in escalating my complaint to the relevant regulatory bodies.
I expect written confirmation of my refund and response to this complaint within 7 days.
Yours sincerely,
2025年8月17日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
First Class
I required an appointment and after accessing the Doctor Care website, the earliest appointment was available within an hour of me accessing the website. That is a fantastic service. Thank you. The call with the clinician was first class. She was extremely professional, caring and knowledgeable. Thank you for a seamless process. Highly recommend.
2025年8月15日
自発的なレビュー
Doctor Care Anywhere からの回答
Hi Ian,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
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