Dogs & Horses レビュー 

29
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

1) High quality products - been using the padded collars for 2 labs who regularly swim, still looking like new after 6 months. I expect these collars to be much better value vs cheaper ones over th... もっと見る

5つ星のうち5の評価

Fantastic company - we’ve used their products for years. Recently purchased a new collar and made a mistake during the order process. Emailed the team and Kristin replied very quickly with a very help... もっと見る

5つ星のうち5の評価

It was my fault, lead got damaged - left hanging out of car - no dog attached! Contacted Dogs & Horses about repairs, they immediately responded and lead sent off and returned (repaired - lovely job)... もっと見る

企業が回答しました

5つ星のうち1の評価

Been trying to for a whole week to get the measurement of a harness … at over £100 I expect to be able to make sure it fits! Beautiful harness but total lack of customer service means I will no longer... もっと見る

企業が回答しました

企業情報

  1. ペット用品店
  2. 製造サービス
  3. ペットショップ

当該企業による記述

Luxury leather dog collars, leads and accessories. Handmade in the UK and Europe. Independent and family run since 2006. As featured on the cover of The Sunday Times Style Magazine and in the blockbuster film Kingsman: The Secret Service among many other publications and film / TV netflix etc. You are welcome to visit our London workshop in Kensal Rise though we ask that this be arranged by appointment (I have my dogs at the workshop plus please don't expect a showroom, it's more of an old-school workshop that can sometimes appear a wee-bit messy.. ahem).


連絡先

4.4

優良

TrustScore 5段階評価の4.5

29件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(29)

過去12か月のレビュー数: 6

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Wow…amazing customer service

Firstly the best rolled dog leads and collars on the market. There was a slight issue with a received order and after one email the customer service has been nothing but amazing. Kristian goes above and beyond for customers, kept me well informed and even personalised the service. I will have no hesitation to order again and advise anyone who hasn’t to do so, you won’t be disappointed. Thank you again!

2024年12月3日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

Thanks so much Sophie, sincerely appreciated :-)

5つ星のうち5の評価

Excellent quality matched by great customer care

I bought a rolled collar and lead for our cockerpoo and I am delighted with the quality. I realised I had got the size of the collar wrong and Kristian kindly sent the smaller size to compare at no extra charge and this turned out to be perfect. All I had to do was return the other collar.
Excellent quality matched with great customer care

2024年8月1日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

Thanks so much Pippa. It was a pleasure :-)

5つ星のうち5の評価

A great product

A great product, the rolled leather harness is the only harness we have used on our long haired/double coated dog without hair loss or leaving marks. We have had the harness for over a year and even after this period of heavy use (including in the sea), D&H completed running repairs to the harness very quickly & without asking for payment.

2024年8月6日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

Happy to help, thanks for taking the time to share this feedback Rob, sincerely appreciated.

5つ星のうち5の評価

Collars with longevity

I've bought padded collars for my big dog, but today the rolled collars for my little 'un arrived today. Excellent quality, they last forever, given decent care.

2024年7月30日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

V pleased by this - thanks so much!

5つ星のうち5の評価

Excellent customer service

Leather rolled god collar. Had an issue with the collar and and D&H promptly sent a replacement free of charge. Superlative customer support and beautiful dog collars.

2024年7月17日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

Thanks so much Andrea, really appreciate :-)

5つ星のうち5の評価

Fantastic customer service

Fantastic customer service, very helpful. I bought a lead which I had for less than a day when my dog decided he liked the lead that much he wanted to taste it and chewed it, I got in touch with Dogs and Horses to see if they could repair the lead even though it was my own fault they actually replaced the lead with a new one.

I have bought 2 collars and 2 leads I love the quality and look.

Highly recommended

2024年2月21日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

Thanks so much Donna, a pleasure to help and really appreciate your loyalty :-)

5つ星のうち3の評価

Mixed review for padded leather collar

Very pleased with my spaniel's padded leather dog collar, although delivery did take a while but to be fair, that was highlighted when I placed the order. Nevertheless, very well made, if not on the pricey side.
Sadly though, the collar came with no care instructions. I have sent messages via the online 'contact us' form requesting these but received no response. Apparently the contact telephone line has been discontinued as well. Shame, as the quality of the product is good but I'd like to know the best way of keeping it clean and in tip top condition.

2024年2月27日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

so sorry to miss Susan, yes normally the item should have arrived with a product care card. All product pages on the website also feature care instructions. Apologies again!

5つ星のうち5の評価

I have a toy poodle and the rolled soft…

I have a toy poodle and the rolled soft leather collar fits her perfectly - xxs
We were initially gifted one when she was a puppy, by a friend who recommended this company to us. It's still in amazing condition, I just wanted a new colour for her. I made the mistake of ordering the wrong size for her, as I was unsure the size that was originally bought. I contacted Dogs and Horses to talk about it with them and I have to say, the customer services is the best I have ever received! I chatted with the owner and he explained that I had measured my dog incorrectly 😳 he didn’t hesitate to send out the correct size for me - at no extra cost to me - and said that it was free postage to get the incorrect collar back to him. 👌🏼 I am extremely grateful to this amazing company for their outstanding customer services and the outstanding quality of their products. I highly recommend this amazing business and I will never shop anywhere else now for my dog collar. Thank you 🙏🏼

2024年2月8日
自発的なレビュー
Dogs & Horses ロゴ

Dogs & Horses からの回答

lovely message Clare, thank you!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報