The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... ãã£ãšèŠã
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Domi customer service is one of the worst Iâve ever seen. No phone number to call customer service and only reply to emails once a day. Iâve started the refund process with them over 2 weeks ago and s... ãã£ãšèŠã
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... ãã£ãšèŠã
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We ordered the 12x8 three door sunroom. Order arrived much quicker than the estimated window (a week sooner), which was both a blessing and a curse. It arrived via freight on a large, heavy pallet. We... ãã£ãšèŠã
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Domi Outdoor Living ã«ã€ããŠ
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Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your homeâa sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials â durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers â so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutionsâhelping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi â Your Trusted Outdoor Space Partner
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- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead â express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
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Summer Kickoff sale- Up to $1300 off
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I haven't received my product i reallyâŠ
I haven't received my product i really need the clips ASAP have graduation party. I would give u a zero but u didn't have that as an option. Could u please get them sent right away please
2026幎5æ14æ¥
Domi Outdoor Living ããã®åç
We are truly sorry for the delayâespecially with your graduation party coming up.
We completely understand how frustrating this is.
Let me check your order right away and prioritize getting those clips shipped out ASAP. I have informed our shipping team to arrange the clips for you asap, it will be shipped tomorrow, and our service team will share you the tracking info once it shipped.
Weâll do everything we can to make this right. You deserve better, and I appreciate your patience.
Ordered additional lounge chairs
Ordered additional lounge chairs that we previously ordered last year. They were delivered pretty quick, easy to assemble, and packed carefully.
2026幎5æ17æ¥
Domi Outdoor Living ããã®åç
Thank you for your continued trust in us! Weâre so glad to hear that your latest order of lounge chairs arrived quickly, was easy to assemble, and came carefully packed. Enjoy it!
Domi Outdoor Living ããã®åç
Thank you for your feedback! We're so glad to hear you enjoyed both the fast delivery and the product. Looking forward to serving you again soon!
So far we love the product
So far we love the product! Plan to order more. Fairly quick shipping and I love the price and that shipping is free.
2026幎5æ16æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind words! We're thrilled to hear that you love the product and appreciate the fast, free shipping. Looking forward to your next orderâweâre here to help whenever youâre ready!
I must say when it was delivered It wasâŠ
I must say when it was delivered It was intimidating. All those boxes. My son in law started opening boxes found instructions and started to count all parts. We were missing 5 screws but we were able to go to the hardware store and buy them. He began the process. The product was very well made. If you followed the directions which were pretty good it went well. The first 2 days he was able to work by himself. Most everything lined up well. When it came to the roof he had 2 extra helpers. The roof install went smooth but it was time consuming. All materials were sturdy and very well made.
In the end it took 4 days not working all day. We love it. It looks fabulous and we are looking forward to spending time relaxing in the shade.
2026幎5æ13æ¥
Domi Outdoor Living ããã®åç
Thank you so much for sharing your experience in such detail. Weâre delighted to hear that, despite a few missing screws (and our apologies for that inconvenience), you and your family were able to move forward with the build. Itâs great to know the instructions were clear, the materials held up well, and that the roof installation came together smoothly with extra hands.
Four days of focused effort is no small taskâyour dedication truly paid off. Weâre thrilled you love the final result and hope you enjoy many relaxing, shady moments in your new space.
Completes my backyard oasis!
I purchased a 12x12 Gazebo which has both the screen and regular curtains. Its the perfect addition for my deck! Keeps the beating sun away and provides privacy and protection from wind and rain. Very sturdy, excellent material. It's completed my backyard oasis!
2026幎5æ12æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your wonderful review! Weâre thrilled to hear that our 12x12 gazebo has become the perfect addition to your deck and helped complete your backyard oasis.
Your satisfaction with the sturdiness and material means a lot to us. Enjoy your oasis!
Domi Outdoor Living ããã®åç
Thanks for your wonderful feedback! So glad to hear you love the product. Looking forward to your next order for the 2 more!
Domi Outdoor Living ããã®åç
Thank you for your feedback, and weâre really sorry to hear about your experience. The instructions should have been clearer, and we understand how frustrating it is to spend 2.5 hours on assembly. We will review our instructions right away to improve them. Would you willing to tell us the steps that confused you of the instruction via emailâweâd like to make this right:)
Quite a few dents
There were a lot of dents, while most arenât seen or noticeable, I did t worry about the ones that are seen. I didnât have time to wait for replacement parts and have no idea how to go about it. Other than that, it wasnât too hard to put together. I put most of the beams and smaller parts together myself and had another person to help me erect it all together. A third person was there to help with a little balancing so itâs good to have at least three people to put it together.
2026幎5æ11æ¥
Domi Outdoor Living ããã®åç
Thank you for your detailed feedback. We're glad to hear that assembly was fairly straightforward and that you had help from a few peopleâyour tip about having at least three people is very helpful for future customers. We sincerely apologize for the dents you experienced, even if some are not noticeable. Please know that this does not meet our quality standards.
If you ever need assistance with replacement parts or guidance on next steps, our customer support team is here to help. Your satisfaction matters to us.
This Gazebo's quality is good..
This Gazebo's quality is good... I liked the powder coating quality. Some pieces didn't match with the drawings. Different pieces in different drawings, made things a bit confusing. All in all, the directions were good. Everything was labeled with ID numbers and letters. The finished Gazebo looks great. Be sure to check what pieces you have with the instructions in your boxes. Ron
2026幎4æ19æ¥
Domi Outdoor Living ããã®åç
Thank you for your honest feedback, Ron. We're glad you're happy with the overall quality and final look of the gazebo. Sorry for the confusion with the drawings and mismatched pieces. Weâll work on making instructions and part labeling clearer. Appreciate your tip for future customers to double-check pieces. Enjoy your gazebo!
Could be better on instructions
Instructions could have better visibility of other views to see correct orientation of the pcs getting assembled
2026幎5æ12æ¥
Domi Outdoor Living ããã®åç
Thanks for the feedback. Weâll improve the instructions by adding clearer visual references from other angles to help users correctly orient the parts during assembly.
Dented panels and posts
Dented panels and posts, terribly difficult to assemble, super sharp edges on all the roof panels cut you up like crazy.
Company replied that that were working to resolve the issue and Iâve heard nothing or had no communication for over a week. I feel as though that is a general post reply and they simply do nothing.
2026幎5æ11æ¥
Domi Outdoor Living ããã®åç
Thank you for your feedback, and weâre truly sorry to hear about your experience. Safety and ease of assembly are top priorities for us, and we clearly missed the mark here.
Our customer service team is currently following up on the shipping issue with your order. Throughout this process, your satisfaction remains our top priority. Our team is now preparing to proceed with the next steps, including a compensation and replacement of the dented parts as part of the resolution plan.
First of all I never write reviews
First of all I never write reviews. I purchased a 10x14 brown metal gazebo with curtains. It took a few days to assemble and there were a few dents and scrapes from the shipper on some pieces and the company has the best customer service. Replied right away and made everything right. The gazebo is great quality and I love it !! Way better than expected ! It is great quality and beautiful. I had never heard of Domi and took a chance and iâm so glad I did. thank you so much for my beautiful gazebo.
2026幎5æ29æ¥
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Domi Outdoor Living ããã®åç
Thank you so much for taking the time to share your experience â especially as someone who never writes reviews. Weâre truly honored that you chose Domi and took a chance on us.
Weâre glad our customer service team could resolve the shipping issues quickly and make things right for you. Itâs wonderful to hear that despite those initial hiccups, youâre loving the quality and beauty of your 10x14 brown metal gazebo with curtains.
Your trust and kind words mean the world to us. Thank you for letting us be a part of your outdoor space â enjoy your beautiful gazebo! ð
Great customer service
Great customer service! Was missing a part and they were fast to respond and take care of it. Shipping was fast and the product was straight forward for assembly.
2026幎5æ11æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind words! We're glad we could quickly sort out the missing part for you. Itâs great to hear that the shipping and assembly process went smoothly as well. Your satisfaction means a lot to usâpls donât hesitate to reach out if you need anything else!
I purchased a 10'x12' gazebo from DomiâŠ
I purchased a 10'x12' gazebo from Domi to be erected on my concrete patio. The gazebo came in three boxes with all parts labeled and with clear diagram instructions for the build. I had a contractor build the unit and he was impressed about the gazebo construction. The whole gazebo is made out of metal and only a few connector parts were made out of plastic. The gazebo I bought did not come with the caps that cover the mounting brackets so I ended up having to order them separately. Domi should provide these covers for all models and not as a separate add on but I do realize that I bought a sale unit that did not come with the bracket caps so I just ordered them immediately and they arrived a few days later. Also a connector part was missing and I sent a message to customer service and they sent the part out via DHL which will arrive on June 2. All in all, the unit is strong and sturdy; My customer support was good for the two problems I encountered and the gazabo looks great on the patio. The only draw back was the time difference for customer service to reply which took about 12 hours as Domi is in Asia, but they say that on the website. I give them 5 stars and would buy another gazebo from them.
2026幎5æ11æ¥
Domi Outdoor Living ããã®åç
Thank you for your detailed and thoughtful review! Weâre so glad to hear that youâre happy with the sturdiness and design of your Domi gazebo, and that your contractor was impressed with the build quality.
We appreciate your honest feedback regarding the bracket caps and the missing connector part. While your unit was a sale model that didnât include the caps, weâre glad you were able to order them quickly, and that our customer service team could assist with the missing part via DHL. We also take note of your suggestion about including caps as a standard feature.
Regarding the response delay due to the time difference, thank you for your understanding â we do our best to support customers across all time zones. Itâs wonderful to hear that despite these minor issues, you would give us 5 stars and consider buying from us again. Thank you for choosing Domi!
Domi Outdoor Living ããã®åç
Thatâs wonderful to hear! Thank you for choosing us to be part of your home. So glad youâre loving your gazebo!
Very pleased!
Fast shipping, good quality, very sturdy, and looks great!
Instructions lack the detail needed, so be sure to fit everything very carefully to avoid rework. Instructions are the only reason this is not a 5-star review.
2026幎5æ11æ¥
Domi Outdoor Living ããã®åç
Thank you for your honest feedback. Weâre sorry to hear that the instructions didnât meet your expectations and caused extra work. We take this seriously and will review our instruction details immediately to improve clarity.
If youâre open to it, please share which specific steps were unclearâweâd love to make things right. Your satisfaction matters to us.
Order it, you wonât regret it!!
I love my new screened in porch!! I canât say enough good things about it and the Domi company. Lots of parts but simple to put together. Delivery was prompt and on one large pallet. We made it a weekend project, a few hole adjustments here and there but nothing major. I anchored it to my siding, very secure. I wish we could do away with the inside support poles, I may try removing them and see what happens. Itâs definitely my new happy place!
I purchased the 16ft x 24 ft. It looks like it was always meant to be here.
2026幎3æ10æ¥
Domi Outdoor Living ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear that your 16ft x 24ft screened-in porch has become your new happy place. Itâs great to know that even with lots of parts, the assembly was straightforward and made for a great weekend project.
We appreciate your honest feedback on the inside support polesâsafety and stability are our top priorities, but we understand the desire for an even more open feel. Feel free to reach out to our team before making any modifications; weâre happy to help advise. Enjoy your beautiful new space, and thank you for choosing Domi!
This is our second Domi
This is our second Domi, we love them. Very good quality, easy to assemble and keeps the environment nice a cool. Easy and fast shipping. If you add a third, it will be from Domi!
2026幎4æ11æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your continued trust in Domi! We're thrilled to hear that your second Domi is serving you well and that you're loving the quality, assembly experience, and cooling effect.
Fast and easy shipping is always our goal. We canât wait to welcome you back for your third Domiâweâll be right here when youâre ready!
The product came in a few daysâŠ.but hadâŠ
The product came in a few daysâŠ.but had to wait till this week to have it put up. The gazebo looks greatâŠwas told it came together pretty easy. Got the greyâŠlove the color.
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your thoughtful feedback! We're delighted to hear that your gazebo arrived quickly and that you love the grey color. It's great to know the assembly process went smoothly as well. Enjoy your new outdoor spaceâthank you for choosing us!
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