The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... ãã£ãšèŠã
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Domi customer service is one of the worst Iâve ever seen. No phone number to call customer service and only reply to emails once a day. Iâve started the refund process with them over 2 weeks ago and s... ãã£ãšèŠã
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... ãã£ãšèŠã
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We ordered the 12x8 three door sunroom. Order arrived much quicker than the estimated window (a week sooner), which was both a blessing and a curse. It arrived via freight on a large, heavy pallet. We... ãã£ãšèŠã
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Domi Outdoor Living ã«ã€ããŠ
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Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your homeâa sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials â durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers â so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutionsâhelping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi â Your Trusted Outdoor Space Partner
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- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead â express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
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Summer Kickoff sale- Up to $1300 off
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Packages arrived when promised
Packages arrived when promised. All parts were there. One was slightly damaged. A new part arrived quickly.
2026幎4æ17æ¥
Domi Outdoor Living ããã®åç
Thank you for your understanding. We're sorry one part arrived with slight damage, but we're glad our team could send a replacement quickly. We appreciate your patience and are glad the rest of the order was correct and on time.
Domi Outdoor Living ããã®åç
Appreciate thatâreliable results are our standard:)!
12x14 metal gazebo
Iâve just finished putting up my 12x14 metal gazebo. I went to the hardware store to get anchors to hold the gazebo to my cement patio. I havenât put up the screen or curtain as there is high wind forecasted in the next few days. The process of putting the gazebo together was fairly straightforward.Just follow the directions and read through all of them ahead of time to see how the steps are connected.I was doing it by myself and needed the neighbors to help a few times where extra hands were needed. One issue was the plastic pieces that attached to the metal roof panels. They kept falling off the panels while I was trying to place the roof panels in the support grooves. My solution was to use the latex sealant provided for another step in the process. I put the plastic pieces on the roof panels and then used the latex to âglueâ the plastic pieces in place. This was very helpful. The 6 boxes were delivered mostly intact. Some slight damage on a few pieces but nothing that prevented the gazebo from being put together and looking nice. I appreciated the 2 hooks in the center roof. Three hooks for all three holes would be nice. I may move one of the hooks to the center to hang a fan and have it centered. Overall I am satisfied with the gazebo. I hope it holds up well. I wonder if you have replacements for the screens and curtains as I know they will wear out and need to be replaced eventually. Iâm excited to sit outside in the shade and enjoy my backyard.
2026幎5æ10æ¥
Domi Outdoor Living ããã®åç
Thank you for sharing your detailed experience and for choosing our gazebo for your backyard. We're glad to hear that overall you're satisfied and that the assembly went smoothly with a little neighborly help. Itâs great that your latex sealant trick worked well to keep the plastic pieces in place during roof installationâgreat thinking.
Regarding your question: yes, we do offer replacement screens and curtains. Please reach out to our customer support team via "service@domioutdoorliving.com" with your model and purchase info, and weâll help you order them when needed.
We also appreciate your suggestion about the three hooks instead of two. Thatâs helpful feedback for our future design improvements. Wishing you many enjoyable, shady days in your gazeboâstay safe with the high winds forecasted, and thanks again for being a thoughtful and resourceful customer.
Excellent customer service
Excellent customer service, fantastic product. Exactly as promised.
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you so much! We're thrilled to hear that you loved both the product and the service. Thatâs exactly what we promise to deliver:)
My order came in on time and I was veryâŠ
My order came in on time and I was very happy with the lounge chairs, The chairs were what I expected, the directions and illustrations were very helpful
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind feedback! Weâre delighted to hear that your order arrived on time and that the lounge chairs met your expectations. Itâs also great to know the directions and illustrations were helpful. Enjoy your chairs, and pls reach out if you need any further help!
Love this gazebo
Love this gazebo. Very well made and sturdy. Assembly was not as difficult as we anticipated. With three people we completed the assembly in a weekend. Highly recommend.
2026幎4æ16æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind words! We're thrilled to hear that you love the gazebo and found it sturdy and well made. Itâs great to know the assembly went smoother than expectedâteamwork makes all the difference!
Thanks again for recommending us. Enjoy your beautiful new outdoor space!
New deck cover
Great gazebo. Made it part of my new deck. I had it specifically designed into it. Very happy and highly recommend it.
2026幎4æ14æ¥
Domi Outdoor Living ããã®åç
Thank you so much for sharing this! We love hearing how the gazebo was seamlessly designed into your new deck. Thatâs exactly the kind of creative integration we hope to inspire. So glad you're happy with itâand we truly appreciate your recommendation!
Domi Outdoor Living ããã®åç
Thank you for your kind words:)
Packaging needs some assistance
Packaging needs some assistance: it is understandable that the harware is package to be concise, but when the #1 screws are spread out over three different sections, it makes auditing the parts very difficult. Also, several roof pieces were damaged because the protective rubber corners were not properly placed and shifted during shipment.
The instructions overall were adequate, but, the roof assembly section needs to be a little more descriptive (determining which panel needed to on top was hard to determine).
Also, the instructions had contradicting information: It was stated to leave all fasteners loose until the gazeebo was fully constructed then 4 or five pages into the actual steps, the instructions then stated to tighten all fasteners. now doid tha tmean to tighten all the fasteners in that step or tighten all the fasteners up to that point.
2026幎4æ16æ¥
Domi Outdoor Living ããã®åç
Thank you for bringing these concerns to our attention. Weâre sorry that your experience fell short of expectations.
Regarding the packaging and damage:
We will review our screw organization and protective corner placement to improve part auditing and reduce transit damage.
Regarding the tightening of fasteners, pls follow this procedure as outlined in our manual: Do not fully tighten the fasteners until a specific section has been fully assembled. Once all components in that section are correctly positioned, then proceed to tighten all fasteners securely.
Pls note that the frame assembly and the roof assembly are separate sections. For each section, complete the assembly and alignment first, then tighten all fasteners before moving on to the next part.
Thank you for your attention to this important step. And that would be greatly appreciated in our future improvment:)
Arrived as promised
Arrived as promised. Took about 7 hours to set up. Very sturdy and looks great.
2026幎4æ13æ¥
Domi Outdoor Living ããã®åç
Thank you for your thoughtful feedback! We're so glad to hear your item arrived as promised and that you're happy with the sturdiness and look. We appreciate your patience with the setup timeâyour effort truly paid off. Enjoy your purchase!
I need to replace the lid as it came toâŠ
I need to replace the lid as it came to me damaged. I don't know how to reach out to heaved this done.
Also putting that's together was very challenging as holes were not lined up and was a frustrating process
2026幎4æ14æ¥
Domi Outdoor Living ããã®åç
Thank you for letting us know, and weâre really sorry for the trouble. A damaged lid and misaligned holes definitely arenât what we want you to experience.
Please email our support team at service@domioutdoorliving.com with your order number and a photo of the damage. Weâll send you a replacement lid right away.
Apologies again for the frustration â weâll make it right.
Very solid construction, but needed a few construction modification
Very solid construction. I built it virtually by myself other than to ask the wife to hold a few nuts(about 10 of roughly 250 bolts) while i tightened the bolt. it built it over a 4 day period. The only issue I had was that a few roof panels(about 8 of the 32) were too long and the pre-drilled holes for the bolts did not line up with the underlying roof beams. Luckily I am in construction and figured out how to cut the roof panels with tin snips along the diagonal side. Now that it is done, I am happy with it.
2026幎5æ2æ¥
Domi Outdoor Living ããã®åç
Thank you for the detailed feedback, and great work on the buildâespecially tackling most of it solo. We're glad to hear you're happy with the finished structure. Regarding the roof panel fitment, we appreciate you pointing that out, and weâll review our pre-drilled alignment specs with the production team. Your solution using tin snips was clever, and weâre glad you had the expertise to handle it. Feel free to reach out to our support team. Enjoy your new building:)!
Domi Outdoor Living ããã®åç
Love to hear it! Fast shipping + great product = exactly our goal.
Exceeded my expectations !!!
I was thoroughly satisfied with my whole Domi experience. The ordering process was straightforward and easy to navigate. The boxes came by Federal Express much quicker than I thought possible. The instructions were clear and easy to follow. Construction went very smoothly, and I was even able to almost all without assistance (just 2 steps required another set of hands for 15 minutes). And the finish product exceeded my hope and expectations. I would highly recommend this company and their product.
2026幎4æ29æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind and detailed feedback! We're thrilled to hear that your Domi experience exceeded expectationsâfrom easy ordering and fast shipping to smooth assembly and a beautiful final result. Itâs great to know our instructions and design made it possible for you to manage almost entirely on your own. We truly appreciate your recommendation and are so glad you chose Domi.
The 14' x 20' gazebo is wonderful
The 14' x 20' gazebo is wonderful. It took a while to construct but the end result is good. The instructions could use improvement. Overall we are happy with our purchase.
2026幎4æ19æ¥
Domi Outdoor Living ããã®åç
Thank you for your honest feedbackâand for your patience during assembly. We're delighted to hear that you're happy with your 14' x 20' gazebo overall. Your comments about the instructions are very helpful, and we're already working with our team to make them clearer for future customers. Enjoy your wonderful new space!
The engineering of the components wasâŠ
The engineering of the components was very good. Fit & finish were good. The assembly instructions were thorough.
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you for your feedback! We're glad to hear that you're satisfied with the engineering, fit & finish, and our instructions:)!
Very good folks to work with.
Itâs like thisâŠâŠ somehow I ordered two gazebos. Domi was very interested in finding the second order which couldnât be found at first, and theyâre very accommodating to take it back.
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you for sharing this. Our customer service team has followed up with this matter and this matter should have been resolved:)
Pls feel free to let us know if you need any further assist:)!
I purchased the 12x16 louvered pergolaâŠ
I purchased the 12x16 louvered pergola and it was everything we expected, it looks great and took 18 hours/4 days to assemble, completed the project myself, instructions were easy to follow and easy to follow. I just received the 5x8 grill gazebo and will assemble it when I return from Greece, great products ð
2026幎4æ18æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that the 12x16 louvered pergola met your expectations and that the assembly process went smoothly for you. Amazing work completing it on your own! Enjoy your time in Greece, and we look forward to hearing about your experience with the 5x8 grill gazebo once you're back. Thanks again for choosing us â happy grilling and relaxing!
Arrived quickly and now that it isâŠ
Arrived quickly and now that it is installed I love it!
2026幎3æ11æ¥
Domi Outdoor Living ããã®åç
Thank you for your wonderful feedback! Weâre so glad to hear it arrived quickly and that you're loving it after installation. Enjoy!
I am an experienced Fabricator
I am an experienced Fabricator . It took 3 well qualified persons to assemble , it took 2.5 days .This was a 24 x 14 unit . it was very difficult to put the roof panel clips in .( they kept falling out )nothing a little painters tape did not cure . Overall seems to be a good product . Time will tell . Installed at my home .
2026幎4æ16æ¥
Domi Outdoor Living ããã®åç
Thank you for sharing your detailed experience, and for your expertise on the build. We appreciate your patience and ingenuityâgreat tip on the painter's tape for the roof panel clips. We're glad the unit came together and hope it serves you well at your home over time. Pls donât hesitate to reach out if any questions come up.
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