DOMNO. レビュー 

719
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have bought a handful of rings from this company as of late (to try) and I have been nothing short of absolutely amazed when the orders arrived. The quality is great and does not stain your fingers... もっと見る

企業が回答しました

5つ星のうち5の評価

The quality of the Jewellery is superb, the rings I bought feel great, the stainless steel they use doesn't leave any green on your skin and they fit true to size. Highly recommend, will be buying fro... もっと見る

企業が回答しました

5つ星のうち5の評価

Perfect addition to my daily ring stacks. Great quality and elevates every fit. Bonus: my mystery piece, chain completes my bracelet stack.

企業が回答しました

5つ星のうち4の評価

Mi experiencia con Domno ha sido muy buena. Hice un pedido aprovechando la oferta que tenían de obtener 7 piezas por 110€. La calidad y el diseño de las joyas es genial, el único problema que encue... もっと見る

企業が回答しました

企業情報

  1. 宝石店
  2. 衣料品店

当該企業による記述

WELCOME TO DOMNO. We run on good energy, community and a love for the process - always with the goal of helping you find pieces that speak to you 🗣️ What began as Domno Vintage, selling one-off vintage finds, has evolved into our own jewellery line as well as an ever growing collection of graphic tees, with new products always pending 🚀 We have now officially rebranded to DOMNO. and have now stopped selling vintage clothing completely!


連絡先

4.7

優良

TrustScore 5段階評価の4.5

719件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(719)

過去12か月のレビュー数: 96

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Caution for those buying the mystery…

Caution for those buying the mystery box from the US. Sizing was so off and if you want to return have to pay 100 dollars in shipping. Out so much money now and have to donate all the clothes.

2025年2月2日
自発的なレビュー
DOMNO. ロゴ

DOMNO. からの回答

Hi Lynn,

Really sorry to hear your box wasn't as expected. That’s never what we want and we understand that sizing can sometimes be tricky, especially with vintage, and international returns can be frustrating.

We never want you to feel out of pocket or stuck with stuff you can’t wear.
Please drop us an email: hi@domno-vintage.com and we’ll see what we can do to sort this for you :)

Thanks,
Domno Team

5つ星のうち3の評価

It’s alright…

Got the 8 ball pendant. The pendant is good but the chain is ass. Customer service was good but these guys absolutely bombard you with emails if you give them your email. I got like 4 different 10% discount codes which would have been nice if I could use them in one order, but apparently you can’t even stack them.

On a side note, the founder (or one of his subordinates probably) emailed me asking for a 10 minute phone call for feedback on my pendant in exchange for a $25 USD voucher at their shop. I schedule the appointment and the dude doesn’t even bother to call me 🤦

Tldr- chain bad, pendant good, customer service good, they spam ur email and ain’t professional about it either

2025年1月15日
自発的なレビュー
5つ星のうち2の評価

They don’t read your note on the mystery box

I got the premium mystery box. i asked for baggy and size large because i’m a tall guy, plus i asked for a hoodie. It’s clear they don’t read the note which they ask you to write about your style because i received some slim fit trousers and a ratty blue t-shirt. Massively disappointed. The necklace was nice though but not for 60 quid.

2025年1月10日
自発的なレビュー
DOMNO. ロゴ

DOMNO. からの回答

Hi Jay,

This usually does not happen and our stylists must have missed the request. Please do send the full box back and we will re-pick it and 100% include a sweatshirt in the next one as well as a baggier pair of jeans.

So sorry for the inconvenience.

Thanks,
Dom

5つ星のうち1の評価

I ordered a mystery box worth 80 pounds…

I ordered a mystery box worth 80 pounds and a mystery item, I got a dirty blue adidas fleece and got a light blue pair of shorts that did not go and had a few brown stains the top size wasn't correct and the jewellery was very small and really thin it didn't look like it was worth anything and I was expecting to he styled nicely then for that to show up at my door I had a shock when opening it

2024年12月16日
自発的なレビュー
DOMNO. ロゴ

DOMNO. からの回答

Hi Junior,

Really sorry to hear you weren't happy with your box. As you know, we just reached out to you asking how we can help. We rarely get our mystery boxes wrong, so this is surprising when it does happen and we want to do everything to make it right.

Please go ahead and ship the box back, and we'll exchange it with items you're more excited about. We're looking forward to getting your style just right.

Thanks,
Dom

5つ星のうち5の評価

Amazing

Amazing customer service, quick shipping, and really high quality jewelry for a great price. Can't recommend them enough!

2024年12月5日
自発的なレビュー
5つ星のうち2の評価

Broken jacket, overpriced for what you get…

Bought a mystery box worth 160 pounds and paid extra for delivery. Package was a day late, the Nike jacket that came in my box had a faulty zip and broke as I put it on for the first time. T shirt was oddly stretched around the neck area. The only thing I liked in my box was the hoodie and jeans. But for the price I paid all in all I believe I lost out in a lot of money here.

2024年11月20日
自発的なレビュー
DOMNO. ロゴ

DOMNO. からの回答

Hi Xander,

As you know I reached out to you as soon as you posted this and you'll be shipping the items you didn't like back. This rarely happens so when it does we like to make things right as soon as possible.

Will be sending you replacements out asap :)

Thanks!
Dom

5つ星のうち5の評価

I've placed orders twice so far

I've placed orders twice so far, and I've been amazed by the mystery outfits. Both times, I received top-notch Nike and Ralph Lauren pieces which i wear all the time .The customer service has been exceptional too!

2024年6月20日
自発的なレビュー
5つ星のうち1の評価

A downhill experience over time

I have been a customer of Domno Vintage for many years and it is very disappointing that it has gotten to the point where I feel compelled to write this review.
I used to buy garments that I would select myself from the website, and I had several positive experiences. Prices were fair and delivery was of a high standard, it became my go to website to view and purchase vintage clothing with some decent discounts on offer through the loyalty scheme too.

When the mystery boxes became an option I was excited to try them and I signed up for premium mystery box subscription service. The first box arrived and the items were decent, I was hoping for clothes that were nicer but they fit and they were fairly suited to my style profile. One of the items of clothing, a pair of jeans didn't fit me so I returned them with some more detail regarding sizing preferences. I received one more mystery box around the same time as the replacement trousers. The second mystery box was less satisfactory than the first one in terms of standard of clothing, which led to me cancelling the subscription. There were also a pair of trousers in the second box that again were too small, so another return had to be done.

The replacement pair of trousers I received for my first return again did not fit. Thankfully the replacement for the second return did fit and matched my style profile. I have had to return three different pairs of trousers over the last few months as they have repeatedly not fit me despite specific sizing preferences being provided. There was also a significant period of time that passed up until earlier this month where I heard nothing regarding my replacement garment, and upon investigating by messaging the Instagram page I was informed that they had forgotten to send me my replacement.

The most frustrating part of this process, has been the repeated mislabelling of parcels resulting in me being charged €35+ of completely unnecessary customs charges (a conversation with a local postal office worker revealed if the parcels are labelled correctly that custom charges are not necessary for replacement items of clothing as they are not new transactions). I made an effort to communicate this with them after the 3rd charge and was told that the message had been passed on to Dom, the person in charge I assume. This evening I had to pay my 4th unnecessary customs charge for a t-shirt, when what I originally (~5 months ago) wanted was trousers.

Overall a thoroughly dissatisfying experience with a company I will be avoiding from here on out. The problems were all avoidable and although the customer service displayed by one employee Mia was without fault, a very careless way of going about business leading to this bad review.

TLDR - Mystery boxes poor, replacement garments mislabelled leading to unnecessary customs charges, replacement garment apparently forgotten about before inquiry, ignored requests to label packages correctly.
Avoid if you want a reliable, straightforward purchasing experience.

2024年4月18日
自発的なレビュー
DOMNO. ロゴ

DOMNO. からの回答

Hi Jack,

Thank you for your detailed feedback and years of loyalty to Domno Vintage. I deeply apologise for the issues you've experienced with our mystery boxes, the recurring customs charges, and the delayed replacement jeans.

These problems should never have occurred, and we take full responsibility.

We've since added changes to our replacements to prevent future customs charges. Your issue with jeans sizing has also made us reassess our jeans purchasing for the boxes and so this hopefully won't happen going forward.

We value the trust you've placed in us over the years and hope to have the opportunity to regain it again.

Thanks,
Dom

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報