Do NOT order online from Donut Time. It doesn't even come from the UK! I ordered one week in advance for a colleagues birthday, got a notification from DHL the day before to tell me it was shipping fr... ãã£ãšèŠã
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Rarely write glowing reviews for gluten free cakes/bread,etc. These arrived well packaged, were moist, lovely selection of flavours, and if you like cake doughnuts, these are a great gf option. I am a... ãã£ãšèŠã
What a fantastic company! Sorted out a minor problem with my order literally overnight, and delivered the most incredible gluten free donuts to my lovely Dad. WOW. They look amazing and he is made... ãã£ãšèŠã
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As someone who is vegetarian and gluten intolerant it is very hard to find sweet things that fulfill both requirements and be satisfying. These doughnuts more than fulfilled these requirements! They a... ãã£ãšèŠã
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The UK franchise for Doughnut Time ended December 2025. All stores and online shop were rebranded to Rodeo Doughnuts.
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Do NOT order online from Donut Time
Do NOT order online from Donut Time. It doesn't even come from the UK! I ordered one week in advance for a colleagues birthday, got a notification from DHL the day before to tell me it was shipping from Germany, then the day I'd selected for delivery it said it was coming all day and never arrived. I even stayed late after work waiting for it. It arrives late into the day after - stale donuts, we were no longer working in that location, and nothing for my colleagues birthday. When I complained they wouldn't even refund! £52 wasted!
Absolut enttÀuschend
Absolut enttÀuschend â nie wieder.
Ich habe extra bei Doughnut Time bestellt, weil man dort ein fixes Lieferdatum auswÀhlen kann (13.02.). Die Donuts waren als GeburtstagsÌberraschung geplant.
Geliefert wurde trotzdem erst am 14.02. um 16:07 Uhr. Damit war der Anlass komplett vorbei und die Ãberraschung ruiniert.
Besonders frustrierend: Ich erhole mich von einer Operation und durfte kein Auto fahren â Ersatz besorgen war also unmöglich. Meine Kinder waren zudem sehr enttÀuscht, weil ihr Papa morgens keinen Donut mit Geburtstagskerze hatte. Das war wirklich herzzerbrechend.
Der Kundenservice setzt dem Ganzen die Krone auf: Auf meine Beschwerde und sogar eine Nachfass-Mail mit Frist kam bis heute keinerlei Reaktion.
Ein Unternehmen, das garantierte Liefertermine anbietet, diese nicht einhÀlt und anschlieÃend seine Kunden ignoriert, ist fÃŒr mich nicht empfehlenswert.
Shocking prices for donuts
Shocking prices for donuts. When it was £25 for 6 it was a treat, now between £45 and £50 for 6 bloody donuts! People should never pay that for average donuts. Always bashed and slightly soggy too.
QualitÀt einfach nicht den Preis wert!
Ich weià nicht ob es die QualtitÀt selbst der Donuts war oder weil diese Vegan waren aber da kann ich mir auch ein trocken Brot auf den Teller knallen und Marmelade drÌber schmieren. Ich hab selten solch trockene Donuts gegessen, vor allem fÌr das Geld. FÌllung und Topping waren in Ordnung aber selbst der Geschmack war Ìberhaupt nicht Ìberzeugend. Mein Mann und ich dachten uns weil Besuch geplant war das wir uns zum Kaffee Donuts bestellen (Halloween Topping- mini). Es war eine Katastrophe, mussten noch extra los weil wir diese Donuts so unseren GÀsten nicht anbieten wollten. Selbst die "billigen" Donuts aus dem Supermarkt um die Ecke sind saftiger! Ganz ehrlich, fÌr das Geld nie wieder.
Do not use this company ordered theâŠ
Do not use this company ordered the best part of £100 worth of donuts that were allegedly delivered but if they were it was to the wrong place and they just ignore your emails, so have given the 14 days as requested by my bank for them to resolve otherwise the bank will chargeback.
Huge
Huge, delicious doughnuts with awesome Halloween decor! A major hit at our party. Highly recommend!
Unseriöse Firma betrÌgt durch leere Versprechungen
Heute möchte ich mir die Zeit nehmen, um Ìber meine Erfahrungen mit Doughnut Time zu schreiben. Ich rate ausdrÌcklich ab von dieser unseriösen Firma.
Ich habe zwei Mal bestellt und beide Male war es eine absolute Katastrophe. Alles an der Lieferung war falsch.
Bestellt waren 3 Boxen Mini Doughnuts fÃŒr eine Silvesterparty 2024.
Was wir erhalten haben: eine Box groÃe Silvester-Donuts und eine Box Mini-Weihnachts-Donuts! BEIDE hatte ich so NICHT bestellt und es kamen also nur 2 statt 3 Boxen. Das war der erste Betrug dieser Firma.
Als "EntschÀdigung" bot mir "Lisa" einen Gutschein fÌr eine neue Bestellung an: 2 Boxen Mini Doughnuts.
Ich bestellte fÌr den 31. Januar fÌr einen Geburtstag. An diesem Tag kam aber keine Bestellung an und schon wieder wurden wir enttÀuscht. Eine Party mit Doughnuts zu planen, die nicht ankommen, ist fÌr alle GÀste natÌrlich mehr als enttÀuschend!
Erst zwei Tage spÀter, am 02.02. stellte mir ein Kurier die Boxen mir wer weià wie alten Doughnuts in meiner Abwesenheit einfach vor die TÌr.
Auf Nachfragen und weitere E-Mails reagierte Doughnut Time kein einziges Mal!
Zweimal bestellt und zweimal ein absoluter Fail.
If I could give 0 stars I would
If I could give 0 stars I would. Ordered for my daughterâs birthday £50 for the doughnuts which never arrived. I have contacted customer service 4 times, not one response. Dreadful scam. Going to try to get a refund via my bank.
Keine pÃŒnktliche Lieferung trotz DHL Express bis 12 Uhr
Obwohl ich die Option DHL-Express-Lieferung bis 12 Uhr gewÀhlt habe (dies geht auch aus melner BestellbestÀtigung hervor), war die Lieferung nicht pÌnktlich nicht an. Als ich DHL um 12:30 anrief, wurde mir mitgeteilt, dass der Versender die gewÀhlte Option nicht gebucht hat.
Late delivery and poor communication
I placed an order with Doughnut Time on 3rd September, expecting next-day delivery as promised on their website. Instead, my doughnuts didnât arrive until Monday the 8th, five days late. By then they were completely inedible and rock hard, so I had to throw them away.
I contacted Doughnut Time via email and their online contact form, but Iâve received no response at all. The lack of communication and customer service has been really disappointing, especially given their premium pricing.
I wonât be ordering from them again and would not recommend them based on my experince.
Betrug
Wollte mit dem Code DOUBLE bestellen dieser funktionierte nicht. Habe eine Mail geschrieben und von Lisa Antwort bekommen das ich bestellen soll und ihr die Bestellnummer und die zusÀtzliche Donutbox mitteilen soll. Habe trotz mehrfacher Mails keine Antwort bekommen! Telefon klingelt durch. Angekommen ist nur die eine Star Wars Box. Der Stern geht an Aussehen und Geschmack.
Donut Time was always the special treatâŠ
Donut Time was always the special treat we bought in for all special family occasions. At £25 for 6, they were quite an expensive indulgence but we loved those few occasions a year where we would all share a couple of dozen. Then they inexplicably started charging almost £50 per 6, a 100% increase, for nothing extra. Priced us out of ordering them, theyâre not in any way worth £8 each. Massive shame.
Do not order
Donuts failed to deliver next day as promised, arrived stale the day after, customers service denied refund. A company that doesn't care about quality of service or product
Amaxing product but did not arrive onâŠ
Amaxing product but did not arrive on time so i had 1 v disappointed child! :-(
Absolutely atrocious
Absolutely atrocious. My sister ordered a box of donuts for my son as a goodbye present- he is leaving for a year in the US and she wonât see him again for a long time. They are supposed guaranteed delivery next day but after she placed her order, she was told they wouldnât come til the day after because of a âglitch.â She was offered no gesture of good will for the error. Terrible. Will avoid and tell my friends to do so also.
Fast delivery
Fast delivery, good taste and flavours, more like cake the gluten free ones. But still great!
Worst customer service Iâve ever had soâŠ
Worst customer service Iâve ever had so rude, not helpful! Not one for reviews this is needed awful the way I was spoke to! Drove three hours, especially for the store nothing else!
Rarely write glowing reviews for glutenâŠ
Rarely write glowing reviews for gluten free cakes/bread,etc. These arrived well packaged, were moist, lovely selection of flavours, and if you like cake doughnuts, these are a great gf option. I am already planning my next order!
Bait and switch. No delivery.
Ordered on Sunday morning for delivery on Monday, it's now Wednesday and the product is missing, presumed stale and/or melted in a heatwave.
Rodeo bought Doughnut Time, rebranded all their socials, and are now claiming terrible service is nothing to do with them. I can't believe it's possible to spend £50 on six doughnuts, get baited and switched by these scammers, and told they have nothing to do with the company they bought. Protip: if you took over their Trustpilot page, it's still your company!
Terrible customer service
Paid extra for them to be delivered at a certain time. They showed up 24hours late and weâd already left the hotel. I spent nearly £50 and the customer service response was ât&c blah blah blahâ. Awful way to treat a paying customer who never received their items. Go elsewhere.
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