Doxie レビュー 

Very prompt and well laid out assistance with exchanges. I needed a slightly larger size and they gave me a one time free of charge replacement, no cost at all. Very much appreciated! The hoodie I had purchased as well, absolutely splendid!

The boots I ordered didn't fit at all and the customer service offered to replace them at no charge, when we determined that the boots I wanted don't fit they offered me something else of equal value for free! Great customer service, but sad the boots didn't work out.

I ordered a jacket from Dixie which turned out to be too small, they immediately sent a sizing chart and said they would send out the replacement at no charge to me ! That was extremely generous of them , and a big relief to me

We ordered boots for our dog, and they were a bit small. The customer support team was extremely polite and helpful! They helped us determine the right size and sent a replacement set of boots at no cost.

I had ordered a harness for my mini doxie and the quality was great, but it was just a bit small. So I contacted the email provided to do an exchange and received a quick response. They were very helpful and offered to send me a one-time free replacement. I was very gracious for that. The product is great, but definitely make sure you get your doxie’s measurements before ordering. Also, I would recommend going a size up just in case.

Customer service was great, they were very helpful when the jackets and boots I ordered for my doxie didn't fit quite right. Appreciate their flexibility and willing to go the extra mile to make it right.

The customer service is wonderful. I ordered a jacket which was too small. I asked how to return it. They said to send them the measurements and they would make sure I got the right size. Not only that, they said to keep the one I got. I gave it to a friend who will now also be a customer. Plus, the outfits are adorable!

Magnífica comunicación. Productos muy buenos.
Si duda recomendable.

Never received product. Said I needed to take it up with shipper, but shipper said I needed to take it up with merchant. Doxie Sent pictures of where they said they delivered but no identifying info in the pictures. Drove around for hours trying to find a house to match the pics, but nowhere near us. Kept getting the same emails in response to my requests for refund or replacement merchandise or to speak to someone higher up, or they just wouldn't respond. If the good reviews are real I would be surprised.

The booties I ordered were the wrong size and Doxie.us told me what I needed to do - measure more correctly and they are exchanging the right size pair for my little furry Doxie without my having to ship back the first incorrect one!! Great service!!

Unfortunately these very well made dog booties did not fit our dog....however, the customer service was fast and professional and we look forward to receiving another pair.

To update my experience: my credit card cancelled payment to Doxie world at my request. This happened ten days ago. Neither my card company or I have had any contact from Doxie World.

I ordered a jacket for my dog and it was too small. I placed another order for a larger one and then contacted customer support for instructions to return the one that did not fit. When I did not hear back I sent a second e mail and received a response almost immediately. I was told that to return the item would be inconvenient and since I had ordered another one already I could choose another item from their website for equal value, would not be charged for it and they would ship it for free. I was also told I could keep the one that was too small. To me that is excellent customer service.

I ordered the wrong size for my dachshund and when I emailed I got a response right away and excellent customer service. Not to mention, the clothing was very cute and of good quality. I would absolutely order from here again.

The products I received were of great quality, but I mistakenly ordered the wrong sizes. I have sent them the measurements of my dog and they are sending the correct sizes to me. Very pleased with their customer service so far! They answered quickly and offered right away to correct the problem.

I ordered The Dog Face Dachshund purple jacket from Doxie.us as a gift . The jacket is beautiful but unfortunately too small. Doxie.us quickly and easily exchanged the jacket for a larger size, Thank you for a great product and an effortless exchange!

Ken Beck

I had a few issues with sizing, but contacted customer service and they were more than accommodating. Wanted to make sure my baby got the fit she deserved. Well done. Very happy.

Customer service people were prompt and polite. I needed to replace my doxxie’s coat, the sizing didn’t conform to a real dog. I have not received the replacement yet so I can’t comment on that. The original shipment took a few weeks. I didn’t realize it was coming from China. It’s nice that they provided a free replacement as I don’t think they would stay in business if returns had to go to Morocco.

Avoid this company. Scammers. Ordered some snow boots for our dog. Looked into this company more after ordering and found there was no customer service phone number. Red flag. After several days the package still hadn't been picked up by the shipper. Red flag. Contacted thru e-mail and was told it sometimes just takes more time, be patient. Red flag. Contacted my credit card company and filed a claim against them for failure to deliver product. Just do yourself a favor and avoid this scammer company. We'll see what happens.

Customer service was very helpful. I ordered the wrong size and they were very helpful and understanding with sending out a replacement.