Doxie レビュー 

The backpack I ordered to carry my doxie is perfect. Quality carrying backpack, sturdy and roomy. I ordered the wrong size and when I reached out to customer support they were very responsive and generous in their exchange policy. This will be my go-to site to order doxie items.

Very happy with everything

Lovely company. The harness I got was too big, and they made it very easy for me to just-send my dog's measurements and they are about to send me a new one. It took a little longer than I expected for it to come through usps, but that's not the company's fault. Thank you! I love Doxie

Very disappointed in the service regarding a return/exchange product that arrived defective. After 4 emails requesting return I’ve still yet to receive any communication. Do no recommend. No longer a customer.

Ordered a back support brace for my Dixie and it arrived quickly. It’s made of good quality material. I did have to exchange it because it was too small. Their customer service was excellent. Very friendly and understanding. I would recommend this company.

Overall I like the product and dachshunds are hard to shop for. The 2 star rating is because they use customer service needs (returns, exchanges, etc) as leverage to score positive reviews. The measuring scale was waaay off on the Frostguard jacket, so I requested a larger size after it arrived. They will only send it to me if I write this review. That is a pretty manipulative PR stunt and I've chosen not to reward their tactic.

Now you know why they have such high ratings.

I love the coat I got for my dog! It looks so cute and cozy on him! I just needed a bigger size. When I reached out to customer service they were so friendly and helpful!

The quality of the clothing is amazing! My dog is very warm and stylish at the same time. Shipping and customer service is also impeccable!

“I had some concerns before making my purchase, but the customer support team was incredibly helpful and answered all my questions promptly. The product itself is of excellent quality, and I couldn’t be happier with my decision to buy from this company.

I was blown away by the level of professionalism and expertise displayed by this company. They went above and beyond to ensure my satisfaction, and I can confidently say that they have earned a lifelong customer.

Don’t buy anything ever from this company!! Their communication skills suck and they don’t honor their return policy. Worst company to ever work with and the product quality is terrible. I have been waiting for 9 weeks to get an item returned. No responds to my emails. I will never buy from them again.

Outstanding customer service with prompt email responses. They are highly accommodating to customers' needs, and their products are beautifully crafted and of excellent quality.

I followed the measuring instructions on the website, and ordered up for my pup so I could put a layer underneath in extra cold weather. However, it is so snug that I can't zip it closed. Doxie is replacing it with a larger one with no hassle, and now some smaller dog at the Humane Society will get a brand new coat, too! They made it right.

Ordered the wrong size and customer service was great. Easy and quick solution!

What an awesome company, we bought the wrong size, they are replacing it with no hassle and for this one time mistake they don’t need me to send the wrong size back. I will blessing another.

I ordered 2 snowsuits, but they were too small. They quickly corrected my mistake without question.

Package has taken forever. Had I known it would ship from China I never would have placed the order. (I don't have a problem with this being made in China, but shipping from there is often dicey and NEVER timely.)

The tracking number provided is untraceable, so I don't know who is the shipper. The package made it through the US, but has been sitting in Orlando for 5 days waiting to be handed over to USPS for the last-mile delivery. There is no shipper to call to see about finding my order. For all intents, it's lost.

UPDATE: I reached out to the vendor three different ways hoping to get through. Quite surprisingly, I succeeded with the last attempt because the package got moving the next day and was handed over to USPS for delivery.

And, by the way, the sweaters are very well-made and our mini-dox loves them.

I ordered two jackets for my dogs, I overlooked the sizing, however, what I got did not fit my boys. I reached out to their customer service email 8 days ago and still no response to exchange the order. I still want the product and I have fully admitted I ordered the wrong size. I just wanted to send the ones I got back to them and receive the correct sizes. Several emails and still no response about the exchange. Also trying to get this done before I get the "this has gone past the 30 days"

The jacket I received is too big because I ordered one size up. I contacted customer service and they agreed to send me a replacement. The materials is great and I love the harness as part of the jacket. It makes it easier to put on. The only downside is that it takes a little longer to receive.

Had gotten my dogs jacket in the mail and it was a little big on him but they have been very helpful in getting me the correct size needed for my dog. Thank you

Great service helping me get a new size.