I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... もっと見る
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レビュアーのコメントを見てみましょう
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... もっと見る
企業が回答しました
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... もっと見る
企業が回答しました
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... もっと見る
企業が回答しました
企業情報
当該企業による記述
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
連絡先
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, 英国
- 00000000000
- info@doxymassager.com
- doxymassager.com
3.6
まあまあ
358件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good product, stick to original, lookout for delivery costs
Great products, in general, but for some reason, the head on the new massager is not as soft or nice to the touch as the original model. Also, I was caught out by import/export duty, which I didn’t expect from a established company. Just removed the sale discount amount I was hoping to benefit from.
2024年11月4日
CMG Leisure Ltd からの回答
Dear David,
Thank you for your review, we're glad to hear that you’re pleased with your product, and we appreciate your feedback about the head of the massager.
The fees you had to pay sound like customs charges which are unfortunately out of our control, and decided by the receiving country's customs agency. We do try to make it clear on our website that products being shipped to other countries may have charges placed on them.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
I received a great discount which was a…
I received a great discount which was a no brainer in buying another Doxy.
We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by.
There was a delay in getting the discount through the purchasing process, then the snow prevented staff getting into the office to pick up emails.
Not sure why this couldn't be done from a home base, most companies have the facility to do that in poor weather.
But, after a while I got my discount and was delighted with my purchase.
2024年11月20日
CMG Leisure Ltd からの回答
Dear Corinne,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your purchase, and we appreciate the feedback about our website!
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Faulty unit
Faulty unit. the support team was very helpful and the new unit dispatched very quickly
2024年11月20日
CMG Leisure Ltd からの回答
Dear Brian,
Thank you for your wonderful review!
We're delighted to hear that you found the service helpful, and that you received your new unit quickly.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
So far product not delivered. 6 days in
Product dispatched quickly but DHL carrier tracking is not as good as it could be. For $50 charge for shipping I would expect a quicker service from USA to Canada given how frequently transactions occur over this border. Can’t speak for the product as it still hasn’t arrived and I’m partly concerned that DHL is partnered with Canada Post during their nationwide strike at the moment. Wait and see I guess.
Update: Now 14 days into this order and still no resolution. My package is nowhere to be found, like expected, due to postal strike but no offer to resolve this. I’ve asked for them to dispatch a new order with a different shipping company but no response back.
So they have my money and I don’t have any product. In what world is this considered good business practice? At the very least, respond to your customer inquiries but really this should have been handled better by them by now.
I’m docking another star for now and I’m still clinging to some hope that they make everything good.
2024年11月19日
CMG Leisure Ltd からの回答
Dear Leeanne,
Thank you for your review, were glad to hear that we despatched your product quickly.
We sincerely apologise for the issues you've encountered with DHL. Your experience is not in line with the high standards we strive to maintain.
Please reach out to us directly so we can help to resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
This was the second time buying a…
This was the second time buying a premium wand Doxy Diecast. It lasts around 2 to 3 months before it starts up. First the top will start to spin and very uncomfortable to use like this second the buttons get stuck so it only goes into 1 mode.. first warranty was denied with same problem from same company. Buy something cheaper so you can have enough to buy another later in. 200 plus dollars and it should last longer than a few months. Let's see how the replacement works and only reason I gave 3 stars. Would have been 1 if they denied me again
2024年11月1日
CMG Leisure Ltd からの回答
Dear Michael,
Thank you for your review, we're truly sorry to hear about your experience with the Doxy Die Cast.
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Discreet packaging and good delivery…
Discreet packaging and good delivery feedback on email.
2024年11月18日
CMG Leisure Ltd からの回答
Dear Mike,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service and the discreet packaging.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Hörde av mig om en trasig vara och fick…
Hörde av mig om en trasig vara och fick fint bemötande och hjälp med att beställa en ny vara på garantin.
2024年10月28日
CMG Leisure Ltd からの回答
Dear Emma,
Thank you for your wonderful review!
We're delighted to hear that you found the service from our warranty team top tier!
Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Straightforward Service
Package was received quickly without any fuss and in good condition.
2024年11月12日
CMG Leisure Ltd からの回答
Dear Laura,
Thank you for your wonderful review!
We're delighted to hear that you found the service and delivery times top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Joshua,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Ken,
Thank you for your wonderful review!
We're delighted to hear that you and your wife are satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great little bullet!
We bought this to see how it was after our replacement wand was so good!
It certainly lived up to its big sister and delivers a punch for a little bullet! We both love it!
2024年10月22日
CMG Leisure Ltd からの回答
Dear Graham,
Thank you for your wonderful review!
We're delighted to hear that you're both satisfied with the product and that it met your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Company was very helpful experiences…
Company was very helpful experiences very well very pleased with this product
2024年10月21日
CMG Leisure Ltd からの回答
Dear Gina,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
I bought a doxy from a local store
I bought a doxy from a local store, it worked for about 2 months I lost the charger cord bought one online still doesn’t work
2024年10月14日
CMG Leisure Ltd からの回答
Dear Julio,
We're truly sorry to hear about your experience.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
All for show I guess.
Original wand was very weak. Like I’ve bought $100 body wands that pack more of a punch. Buttons were super stiff too. The minus was like press my finger into a piece of timber.
Die cast. Rather weak again. Small ringing coming from around the motor too. Brand new straight out the box and sounded like it held defects.
Over all. 6/10. Thought this brand was better. Guess it was mostly name and show.
2024年11月5日
CMG Leisure Ltd からの回答
Dear valued customer,
We're truly sorry to hear about your experience with your products.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
The ease of purchasing and super fast…
The ease of purchasing and super fast delivery. Thank you
2024年11月5日
CMG Leisure Ltd からの回答
Dear Stu,
Thank you for your wonderful review!
We're delighted to hear that you found the purchasing process easy, and that you were happy with the fast delivery.
Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Bad new/Good news
The bad news was, after only about 1 week of use, my Doxy Diecast metal wand stopped working completely.
The good news was that, after I jumped through a couple hoops like emailing Doxy pictures of the wand, then cutting the plug off and sending proof to them that I'd rendered the old wand useless, they promptly gave me a code to order a brand-new replacement :)
The bad news, my new wand took just over 2 weeks to arrive.
But the final good news, the new wand arrived and there was no arguments from Doxy about not honoring their commitment to fixing the error of a faulty wand.
So overall, I am pleased with their service and would recommend Doxy to anyone that wants a quality experience and wand. :D
2024年10月17日
CMG Leisure Ltd からの回答
Dear Tony,
Thank you for your wonderful review!
We're sorry to hear about the issues you experienced with your wand, and the delays with your replacement. We are glad to hear you had a good experience with our warranty team, and that they were able to resolve your issue for you.
We're delighted to hear that you found the service top tier and that you are happy with your wand!
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
It works - really well!
This is small, but operates in an incredible way. Also, it is very easy to use. It arrived on the day promised, too.
2024年11月4日
CMG Leisure Ltd からの回答
Dear Ian,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and delivery time.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great service and product
Ordering my doxy was very easy, and i received it quicker than expected! Absolutely great service from Doxy.
Love the product it definitely did not disappoint!
2024年10月30日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear valued customer,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier!
And we are glad you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
CMG Leisure Ltd からの回答
Dear Brian,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Build quality is poor, as is customer service responsiveness
The good: The Die Cast is the most powerful wand on the market. It's gloriously rumbly on low but the higher settings do get quite buzzy.
The bad: Despite feeling sturdy the neck is weak and they have a history of breaking there. Mine did when the brat clamped her thighs on it mid-orgasm, sadly once out of warranty, and research shows I'm far from alone. Not suitable for anything other than the lightest pressure. Customer services not responsive, again other reviews confirm this.
So is this the most powerful wand on the market? Yes. If that's not the only thing you care about though, I'd suggest buying something else.
2024年11月6日
自発的なレビュー
CMG Leisure Ltd からの回答
Dear Gareth,
We sincerely apologise for the issues you've encountered with your Die Cast. Your experience is not in line with the high standards we strive to maintain. Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
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