Dpf Medic レビュー 

158
TrustScore 5段階評価の4

4.0

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5つ星のうち1の評価

Paid £295 for 40 minutes of attendance at my house just to tell me that the df sensor needed to be replaced by a Garage. Could have got away with with a20 minute drive up the motorway or adding Redd... もっと見る

5つ星のうち5の評価

Matt, certainly knows these filters, cleaned the filter and took the car out of limp mode. Will still not rev much above 4k, however would not exceed 1k5 when he started, but explained that this was a... もっと見る

5つ星のうち5の評価

Bought my car about 6 mths ago second hand and started having some issues after a month regarding the DPD filter . Long story short ,took it to a competitor(Halfords) who crashed me for a dpf flush an... もっと見る

5つ星のうち5の評価

I contacted Dpf medic this morning about my car and when asked if I could get assistance asap they came out and fixed it all within 2 hours! Matt is very experienced and is good at his job and has ta... もっと見る

企業が回答しました

企業情報

当該企業による記述

DPF Medic Ltd is a specialist emissions diagnostics and repair company, providing professional Diesel Particulate Filter (DPF) cleaning and comprehensive emission-related fault solutions for cars, vans, and light commercial vehicles. We focus on identifying and resolving the root cause of DPF and emissions issues rather than offering temporary fixes. Our services include DPF cleaning, forced and diagnostic regenerations, DPF removal and off-vehicle cleaning, and fault finding for related components such as EGR valves, DPF pressure sensors, temperature sensors, AdBlue systems, and exhaust emission control faults. Using advanced diagnostic equipment and proven cleaning methods, we help restore vehicle performance, improve fuel efficiency, and prevent unnecessary part replacements. Our approach is transparent and honest customers are fully advised on the condition of their vehicle and the most effective solution before any work is carried out. At DPF Medic Ltd, we work with both private vehicle owners and trade customers, delivering reliable results, clear communication, and high standards of workmanship. Whether a vehicle is in limp mode, displaying warning lights, or failing to regenerate correctly, our goal is to get it back on the road efficiently and safely. We pride ourselves on professionalism, technical expertise, and customer satisfaction.


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4.0

ほぼ満足

TrustScore 5段階評価の4

158件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 30%に回答しています

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4.0

すべてのレビュー

(158)

過去12か月のレビュー数: 56

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5つ星のうち5の評価

Great service 👌🏻

The Booking service was extremely Simple and an easy process…The Technician who visited was highly professional and Told me Why I had this underlying issue straight off the bat… I then had the DPF cleaned from dpfmedic along with the advised work from them to have done in a local garage to seize my issue!, So far so Great I’ve had no more blockages.

2025年2月15日
自発的なレビュー
5つ星のうち1の評価

UPDATE::::DPF MEDIC USED CHEMICALS TO…

UPDATE::::DPF MEDIC USED CHEMICALS TO CLEAN MY DPF FILTER THAT HAVE DAMAGED MY CAR
*this is is an update on my review of 3 days ago*
I have today had my dpf Filter Cleaned at the Land Rover Specialist, at a cost of £450, unfortunately I now require a new DPF filter, as the chemicals used by this company DPF MEDIC have damaged it to the point of failure. My filter now needs to be replaced. I have asked for the company to cover my initial outlay, my clean today, my replacement DPF filter, and my two days of being unable to work as my car is in the garage, This has now cost me around £4,000.
I have asked the company again to share reports, that should have been sent over a week ago, but they have failed to provide any documentation. This is a costly lesson for me, and I do believe that they took advantage of me, by telling me the I needed to have a carbon clean as well. ******WARNING********
IT WAS A MISTAKE TO USE DPF MEDIC

PLEASE NOTE.....
You failed to present me with an emailed report - a written document, even though it was requested 4 times, your colleague on the phone on Friday admitted to not having sent the report through. I asked repeatedly today for the same document, and still nothing! I did not have any notion of what needed to be attended to on the car, You were the only company to use Chemicals, and it is these chemicals that have damaged my car, The cleaning process today used only water and high pressure jet hose. No chemicals should have been used on the Land Rover engine, they are not suitable. The blame for the damage lies entirely with you. I am happy to continue airing your failings here, and on Google, and you have asked me to take you to court to claim against you. Needless to say your response is too late, the damage was done to my car when you worked on it. It is important to publicise the way you have responded over the last 7 days, and to publicise what an untrustworthy organisation you are, and to let inform the wider public what sort of company you are and the damage you have done to sabotage my car.

2025年1月29日
自発的なレビュー
Dpf Medic ロゴ

Dpf Medic からの回答

Hello Susie,

We apologise for any confusion or misunderstanding, however we had advised that you should take the vehicle to a garage to repair the following before taking the vehicle on any long drives:

- Temperature Sensor Fault(Bank 1, Sensor 2)
- Adblue Injector Fault
- Throttle Position Fault

Further to this we provided the fault code image(s) to align with what we have advised which had been emailed to you on the date 22nd January 2025 for which we have sent you timestamp evidence and also provided the image of viewed status as you had opened the documents sent to you by us.

The warranty we provide covers you for 14 days in which if what has been advised has been repaired and there is still a fault with the vehicle, we honour that in which we come out to you for free and re diagnose and clean the vehicle again if need be. For this I had requested if you had actioned the advisories mentioned to you by the technician (Matt) or/and the invoice including the advisory which had been sent to you. Instead of you having the advisories repaired, you have claimed to have had your DPF cleaned by Land Rover only to be told by Land Rover that after they had cleaned your DPF that the DPF is faulty and you will need a replacement. Please note that Land Rover were last to clean the Vehicle supposedly and they have supposedly notified you that our chemicals have done the damage to your DPF which they cleaned last?

We wish to see you in court once you have submitted your application for court proceedings.

Kindest Regard,

DPF Medic.

5つ星のうち5の評価

Disco dpf light on in limp what to do…

Disco dpf light on in limp what to do Call dpf medic, I stressed the urgency as my daughter was traveling to the alps skiing the next day, what a service! Out Matt came at guess what time? 2100 hrs it was pouring down I didn't expect him to come but he did, I watched the whole process, in the pouring rain. He cleared off the faults took it for drive all good, What a service would have no problem using again and would have no problem recommending them to anyone.

2024年12月20日
自発的なレビュー
5つ星のうち5の評価

Amazing service

I had Dpf medic come out to me at last minutes notice as I was desperate for my car they were out to me the next morning and helped out with my Dpf issue the technician explained everything to me and how the process went he also told me about any Advisories that needed to be sorted out my Dpf was cleaned out and now I have my car back on the road back to running how it should absolute life savers will definitely use again and will definitely be recommending to friends and family

Thankyou guys

2025年1月22日
自発的なレビュー
5つ星のうち5の評価

PDF blocked

Matt, certainly knows these filters, cleaned the filter and took the car out of limp mode. Will still not rev much above 4k, however would not exceed 1k5 when he started, but explained that this was a sensor issue as highlighted on his monitor. Monitored the whole process and watched the readings change throughout the process improving all the time. now just waiting for sensor change.

2024年12月23日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY

I used them as I had DPF light on. They could not reset my DPF as their equipment wasn't up to it. They will also claim you need a new sensor which will cost £240 to fit it.

They are cowboys - stay away at all costs

2024年11月29日
自発的なレビュー
Dpf Medic ロゴ

Dpf Medic からの回答

I am sorry for your bad experience using us, however we had advised that the pressure sensor should have been changed before we attempted a clean on your vehicle as the readings were not correct. You had requested the on car clean of the DPF of your vehicle and that is what you had paid for. Please do understand we are a DPF cleaning company and we advise on replacement on parts after testing each component, we have diagnostics and readings of everything we advise investigation/replacement on.

5つ星のうち5の評価

G shit sorted….

G shit sorted….. first company to have an honest experience with…. They told me I needed a carbon clean as well as a DPF clean which ended up getting rid of all the problems my car had

2024年12月14日
自発的なレビュー
5つ星のうち5の評価

This is my second visit and I’m very…

This is my second visit and I’m very happy. Both visits have been easy to book. The first visit was with Garety and he worked quickly and efficiently, letting me know what he was doing throughout.
The second visit isn’t complete yet but so far so good. Thank you

2024年12月10日
自発的なレビュー
5つ星のうち4の評価

I Recently Used DPFMedic

I Recently Used DPFMedic, very quick and effective service,

my car for the past couple of weeks has been such a headache, I wasn’t getting the power that I was getting before.

I contacted DPFmedic as the AA told me it was the DPF causing this when I eventually broke down on the M25, I spoke to Tony in the office at Dpf medics who was very informative about my issue after looking at the AAs report, who then also booked me in.

Customer service/care was amazing, I would highly recommend this company as I would trust them time and time again with all my vehicles. professional technicians-provides Diagnostics reports on site.

I have Struggled to get my Invoice for them for a couple days which was agreed to be sent out the following day, I did eventually get it after 5 days, which could have been sooner. I understand they must be busy so was prepared to look away in regards to this situation.

GO DPFMEDIC.

2024年11月29日
自発的なレビュー
5つ星のうち5の評価

COMPLETE SERVICE

Booking Process - Fast and Efficient, Very polite and helpful Customer service which especially stood out to me as I had Issues trying to locate a garage to Repair the additional faults that were there in my vehicle, DPFMedic Contacted garages nearby to my area in order to achieve a satisfactory Status for my vehicle, Making it a real relaxing process for me as I am always stuck at work.

The Visit - Dan and Matt who came out to treat my Diesel Filter were very upfront about everything. Official paperwork to prove every step they took in the process to ensure The work was carried correctly and successfully. More importantly for my satisfaction. I’ve had bad experiences in the past lol

THANK YOU DPFMEDIC

2024年12月4日
自発的なレビュー
5つ星のうち1の評価

Do not use this company just a scam

I booked a chemical clean online and recieved confirmation through text message I paid £264 for this service and was advised that my sensor also needed changing as it was faulty
Once I went to a mechanic to follow up with the advice to change the sensor I was told there is nothing wrong with it it’s just a blockage that this company should have cleaned and confined with me they did I have had to pay double the price to have it unblocked again I’ve called this company and keep getting told I would be called back no one gets back to me I have not recieved no refund they have just scammed me out of money for a service they did not do and refuse to make any contact back

2024年11月29日
自発的なレビュー
5つ星のうち1の評価

Total con merchants

Total con merchants. They only take bank transfer so you have no protection. The guy told me it was a faulty sensor then still proceeded with the clean and wouldn’t leave till the balance was paid . No invoice or report afterwards. Avoid at all costs. Have now had a very long phone call with the guy telling me they did everything correctly and that my trusted mechanic was giving me bad advice and that I’m only giving them a bad review to get money back . He has promised a report of the diagnostic with the receipt which I should have got 3 weeks ago. Now waiting to see if that materialises. UPDATE . Promised the diagnostic and receipt by 7pm and nothing happened. No surprise there . Common sense dictates that my dpf warning light came on because of a faulty sensor which was picked up on the original diagnostic. Once the sensor was replaced which they weren’t prepared to do the light would have gone out anyway.
Update.
I did finally get the diagnostic and invoice and the invoice was for £220 . I paid £264 so they have charged me vat but not included it on the invoice. I have contacted them about this and had no reply .

2024年10月30日
自発的なレビュー
Dpf Medic ロゴ

Dpf Medic からの回答

Hello Michael,

We had sent the Invoice and Diagnostic report on multiple occasions on which you had replied towards. We were unable to replace the sensor on that day due to not having the sensor available, the service you had called for had been completed of which was to provide a DPF clean of your vehicle. We had advised that the sensor required investigation and an oil/filter change was required after the clean. We had only charged you for the service you had selected.

DPF Medic.

5つ星のうち3の評価

Be wary of additional costs

Arrived on time, was prompt and polite, however, the promises of a full diagnosis report wasn't delivered, within 5 mins of arrival, engineer mentioned that the vehicle needed a carbon clean which was a £120, promised to detail all this in the diagnostic report they will provide on completion, my gripe was that I never received this report despite emailing them twice. I'm not sure whether this was just a spurious claim as I never received anything to confirm that the work was necessary, just the invoice, not any diagnostic report

Below he claims that he provided a diagnostic report, which is untrue, in the mail there is a 1 line photograph of a simple photo output that does nothing to highlight the problem. That is why they request payment upfront and is just gross mis marketing, I had to take the car to a proper garage that provided a full report and fixed the issue at an additional cost of £455!!!

2024年10月8日
自発的なレビュー
Dpf Medic ロゴ

Dpf Medic からの回答

Hello Mr Lawson,

We apologies if there is any confusion, however this had been explained to you that the Diagnositc report/Advisories were mentioned on the actual invoice, alongside this the before and after diagnostics of the faults were provided on the email with the invoice.

The carbon clean service which had been offered had been at a reduced rate which was to your vehicle’s benefit along with the DPF clean that had been completed. We had provided the best value rate for both services for which you had accepted.


DPF Medic.

5つ星のうち5の評価

When my car’s DPF started acting up

When my car’s DPF started acting up, I didn’t know who to call. Thankfully, DPF Medic came to the rescue. They arrived at my home, fixed the issue quickly, and now my car is running perfectly. The service was fast, efficient, and the team was very friendly.

2024年7月22日
自発的なレビュー
5つ星のうち5の評価

I’m so glad I called DPF Medic when my…

I’m so glad I called DPF Medic when my car’s DPF started causing problems. They came to my home, diagnosed the issue, and had it fixed in no time. The service was top-notch, and the team was very friendly and professional. My car is running perfectly now, and I couldn’t be happier with the results!

2024年7月27日
自発的なレビュー

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