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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Absolutely bad experience. A person named neo and his colleague is actually not good , they make chaos in front of everyone and make you pay as they demand regardless of what they do. better choose an... もっと見る

5つ星のうち5の評価

Our car had gone into Limp Mode... Living in a village in North Devon it was so convenient to have Colin carry out a DPF clean on our driveway...No travelling or waiting at a garage... Colin's c... もっと見る

5つ星のうち5の評価

Couldn’t recommend these guys enough, DPF was a lot worse then I expected, he did a smashing job the car is running so much better now and the fuel consumption is miles better, great lad who worked on... もっと見る

5つ星のうち5の評価

DPF issue? Call Colin. There’s nothing else to say, however I’d like to say that apart from being professional, honest, persistent, fair, genuine he’s an approachable guy that I’ll call every time.... もっと見る

企業情報

  1. 自動車修理・整備店

当該企業による記述

We can analyse your car from the EGR,DOC,DPF and SCR we clean your DPF, check the DEF injector/vaporiser test and prime the ad-blue line all without having to remove the DPF, so it works like new again. we won't leave until your 100% happy, and costs a fraction of the price to replace the DPF.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

204件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 27%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Polite mechanic refused to do the job that he said he was going to do.

I was recommended this company by a friend. However the mechanic did not arrive and did not telephone me to explain why he did not turn up. When I finally got in touch with him he made some excuse. Ask me if I still wanted to employ him to do the job. And I said no because I felt that he was unreliable. With that I got a load of abuse and I hung up. He was not very professional.

2025年9月14日
自発的なレビュー
DPF DR ロゴ

DPF DR からの回答

Hi Y Ddragon,

Thank you for your feedback. I’d like to clarify a couple of points for anyone reading this review. At DPFDR we specialise specifically in diagnostics, DPF cleaning and ECU solutions — we’re not a general mechanical repair service. If a job falls outside our remit, we’re upfront about that, as it wouldn’t be fair to take on work we aren’t set up to deliver.

We pride ourselves on being reliable within our field, and many customers recommend us for exactly that reason. I’m sorry if there was any misunderstanding in this case, but we do not refuse work without good reason, and we certainly do not behave in the way described here.

If you’d like to discuss this further, please reach out directly at info@dpfdr.co.uk.

Kind regards
DPFDR.co.uk

5つ星のうち5の評価

Top bloke

Top bloke, gave him a ring after thinking my dpf needed a clean, after being told by a garage there was somthing wrong with my dpf. He got here very quickly not long after calling and did a diagnostic and assured me the dpf didn’t need cleaning and all my problems were down to my clutch. He didn’t even charge me for wasting his time, highly recommend him

2025年9月10日
自発的なレビュー
5つ星のうち5の評価

Very helpful

Very helpful, called and came to check our car the same day. Ended up not needing the dpf cleaning but was very professional and didn't charge for checking everything over. Would highly recommend

2025年9月10日
自発的なレビュー
5つ星のうち1の評価

I saw a member of this company abusing…

I saw a member of this company abusing a member of the local council because they were being given a ticket for parking diagonally across a blue badge bay.

They said some truly horrible things to that person and I find this to be a disgusting way to conduct business in public.

I wont be using this service any time soon.

---

The response from this organisation is untrue and symbolic of the disgusting practices that they use when interacting with the public.

They can deny the wrong doing if they want but I spoke with the officer after the incident and he advised that the company would get a ticket in the post soon anyway. Good.

Scummy behaviour like this should not be tolerated, far too much of it going around at the moment and I am glad you are getting charged for it!

2025年9月3日
自発的なレビュー
DPF DR ロゴ

DPF DR からの回答

Hi Jon,

We take all feedback seriously, but we must firmly state that this accusation is completely untrue and defamatory. None of our vehicles or staff were involved in the incident you describe. We operate professionally and with respect to the public at all times — including parking responsibly.

We have strict standards for our technicians, and if any genuine concerns were raised, we would investigate them immediately. However, this review contains false claims designed to damage our reputation.

We encourage customers and readers to see our proven track record of service and genuine 5-star feedback.

DPFDR Management

5つ星のうち5の評価

Brilliant

Did an online form off his website called within half hour. Arranged to come out next day.
Brilliant guy, great service, can’t fault his knowledge and work.
Helped tell us what to do in order to get the best out of our vehicle fuel wise and recommended air con being done as that is needed for our DPF.
Highly recommend.

2025年7月17日
自発的なレビュー
5つ星のうち5の評価

Not all hero’s wear capes!

Had a DPF fault while on our travels and spotted the DPF DR Van on the motorway, called him and he was happy to help there and then and got us sorted in no time on the side of the road! Lovely guy, saved our holiday! Thank you mate 100% recommend :)

2025年7月15日
自発的なレビュー
5つ星のうち5の評価

Colin and his technician went above and…

Colin and his technician went above and beyond to sort my car out after it went into limp mode with a DPF fault. They spent time checking the sensors and engine to make sure it was the DPF before sorting out the problem. Colin was very friendly and professional. I live in Newton Abbot and they got to me the same day, fantastic service.

2025年6月24日
自発的なレビュー
5つ星のうち5の評価

Great service from Colin today

Just had Colin out today really friendly guy explained everything he was doing from start to finish sorted my DPF out and also did a remap took the van for a good run after and it’s better than ever thank you very much

2025年7月4日
自発的なレビュー
5つ星のうち1の評価

No show and blanked me….

Booked for 11am today but didn’t show so I called him and he said he would be about an hour but never arrived, no calls or texts to explain, I’d taken a day off work too. I wish I’d looked at Trust Pilot first and I would have seen he has a growing reputation for not showing up and blanking customers. Such a shame he looked so promising.

2025年6月19日
自発的なレビュー
DPF DR ロゴ

DPF DR からの回答

Hi Paul,

Thanks for your review — although I need to set the record straight.

You booked in for 11am and did call me on the day, which I answered. I explained clearly that I was running behind and expected to be around an hour. That part is true. But unfortunately, what followed was something neither of us could’ve planned for: my own van broke down while I was en route to the next job. I ended up physically under the van in the middle of the day trying to get it sorted enough to continue working. Not ideal, not professional — but very real.

Yes, I didn’t respond to your follow-up message asking “Are you still coming?” and I hold my hands up for that. That’s a communication failure on my part — and I understand how that might’ve left you feeling ignored.

What you didn’t mention, however, is the tone of the message you sent next — before I even had a chance to recover or respond:

“Thanks very much for not turning up and costing me a day off work. I should have checked Trustpilot first where you already have a reputation for the same and one that I’m happy to add to.”

That felt less like a genuine frustration, and more like a warning shot. It was clear by then that you’d already decided to leave a bad review — and anything I said after that would’ve been viewed as damage control.

For clarity, you weren’t the only customer affected that day. Several others were impacted by the same van issue. The difference is, they allowed me to follow up the next day — and I resolved their issues, received their thanks, and even got great feedback from them.

Running a mobile service isn’t always perfect — I work solo, across multiple jobs, and every day brings its own surprises. But I genuinely care about delivering good, honest work and looking after my customers.

I absolutely welcome constructive criticism — it's how we grow. I’ve already taken lessons from that day and made changes to ensure better communication when things go wrong. But I do draw the line when my character is called into question by someone I haven’t even had the chance to work with.

To say I “blanked” you or “didn’t show” is a selective version of events. I spoke to you. I explained the delay. I failed to follow up after the breakdown — yes — but I didn’t vanish without a word. You chose to take that and post multiple reviews under different names across platforms, which says more about your intention than the actual experience.

This review is your truth. That’s fine — you’re entitled to it. But mine is also valid: I had a bad day, owned my part, and still strive to deliver value and fairness to every customer. Including you — had I been given the chance.

5つ星のうち5の評価

Diagnosed the issue with my Audi…

Diagnosed the issue with my Audi instantly !
Dealt with my wife and reassured her the work will be carried out on bank holiday Monday out of working hours to get us back on the road ! Very good at what they do will definitely if needed use these guys again !

2025年5月26日
自発的なレビュー
5つ星のうち5の評価

Couldn’t recommend these guys enough

Couldn’t recommend these guys enough, DPF was a lot worse then I expected, he did a smashing job the car is running so much better now and the fuel consumption is miles better, great lad who worked on my car Neo very talkative and friendly. knew exactly what he was talking about and left me a very happy customer, will deffo be using their services in the future. Cannot thank you enough!!!

2025年5月25日
自発的なレビュー
5つ星のうち5の評価

Excellent service

It's rare nowadays to find a company as good as this. Experts in their field prompt honest and efficient. Service couldn't be better. I'm a South Hams taxi driver and would recommend them to anyone. Jeff Marshall

2025年5月19日
自発的なレビュー
5つ星のうち5の評価

Stranded 100s miles from home, DPF DR Saved The Day!

Arriving at Torquay for a family trip away, we had a DPF full warning error pop up on the dash, putting the vehicle into limp which we failed to force a regen.

Leaving the vehicle for the next few days whilst we enjoyed our holiday, returning to the vehicle in hope to just limp it back and get it sorted once home.

However, vehicle refused to even start leaving us stranded, 150+miles from home with a 3 week old child and 3 year old child.

Searching google reviews we called DPF DR, who filled us with confidence and was with us in 20minutes!

Finding various issues with the vehicle, talking us through each issue, and resolving everything in hand, his knowledge and manorism was second to none.

Within the hour we were all set, engine running with no faults, followed us to fuel station just to ensure we had no further issues

With finding and resolving boost issues which we were unaware of the vehicle drove back better than ever, and even dropped us a call later on just to ensure we were ok, and the vehicle had responded well etc..

Highly knowledgeable, friendly and an overall genuine guy running a genuine business.

Saved us £*00s and saving us being stranded, having to worry about recovery on a bank holiday, and accommodation costs etc..

made a stressful event rather humouring!

Hopefully won’t have to see you again mate haha, but I cannot thank you enough, and wish you a successful future.

You saved us, I will forever appreciate your assistance

Highly Recommend.

2025年5月2日
自発的なレビュー
5つ星のうち5の評価

Prompt service

Prompt service. Came the next day knew exactly what the problem was and knew how to sort my dpf problem. Excellent service all round. Wouldn't hesitate to recommend

2025年4月18日
自発的なレビュー
5つ星のうち5の評価

Happy to use again

Running late but kept me up to date with ETA and to be honest, I wasn't too concerned as it was a Sunday and mothers day so I was just thankful they could come out at all.

Ran a diagnosis and found both dog and egr were fine. Turned out out to be a sensor. Unfortunately they didn't have the part on them but suggested if I needed help fitting it, then to give them a buzz and they would do it for me. Friendly professional service going above and beyond. Happy to use again.

2025年3月30日
自発的なレビュー
5つ星のうち5の評価

Full 5 ⭐ from me

Full 5 ⭐ from me. After breaking down the RAC stated that the ECU had failed. Dpf Dr came out to diagnose the problem and quickly found a loose fuse housing and solved the issue within minutes. Would definitely recommend

2025年3月31日
自発的なレビュー
5つ星のうち5の評価

Ducato DPF issues

Called late on the 13th and was offered a visit that day. We arranged for the following day. The service/ advice and information given to me was top notch. If you are looking for a quick convenient and professional service look no further. Would definitely call again if needed in the future.

2025年3月14日
自発的なレビュー
5つ星のうち5の評価

Excellent service

Excellent service. Rang for help & Colin was with me within the hour. Very knowledgeable, efficient & friendly. Would highly recommend. Wish I had found them sooner!

2025年2月24日
自発的なレビュー

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