レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... もっず芋る

5぀星のうち3の評䟡

We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... もっず芋る

5぀星のうち4の評䟡

Variable from location to location! As a frequent traveler I frequently cannot get in in Changi and HKG, but Penang is always ok. Tends to be more and more crowded over the last 2 years!

5぀星のうち5の評䟡

Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... もっず芋る

䌁業情報

  1. ゜フトりェア䌁業

圓該䌁業による蚘述

Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.


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3.9

ほが満足

TrustScore 5段階評䟡の4

273件のレビュヌ

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ネガティブなレビュヌの 63に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち3の評䟡

1st time users ended up missing our flight

We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it was 4am so it may have been an off peak time. space could be bigger because it can get cramped inside when full. Overall experience was good until we got left by our flight because lounges don't receive announcements of boarding times. Not sure if dragon pass and lounges are separate entities but maybe dragonpass can help lobby a process or a way to make sure passengers using lounges are informed of the boarding time or any announcements made by the airport, even just showing on a screen all boarding times so as to keep everyone aware when to start running to the gates. THIS WILL DEFINITELY IMPROVE THE CUSTOMER EXPERIENCE.

2026幎4月8日
自発的なレビュヌ
5぀星のうち4の評䟡

Usage of Aspire Lounge in Zurich

Checked in to the Aspire Lounge on transit in Zurich. Was not really encouraged to enter the lounge in main building as they said it’s crowded. Finally went to the one nearer our boarding gate. Entry was limited to 3 hrs even though our transit was longer. Food variety was acceptable and staff polite. In all, it was a good experience for us. Wished that Dragonpass do not limit usage to twice a yr as I travel often.

2026幎4月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Bad food standard and operation hours

The food was lousy and definitely not lounge standard.The Marhaba ZÃŒrich lounge close at 2000hr. My flight was 2300hr. The operation hours of the lounge is unsuitable for travel. The staff are polite and helpful.

2026幎4月12日
自発的なレビュヌ
Dragonpass ロゎ

Dragonpass からの回答

Dear Tony,

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear about the inconvenience you experienced during your visit to the lounge, and we fully understand how disappointing this must have been, especially when expectations for a lounge experience were not met.

We regret that the operating hours of the Marhaba Lounge in ZÃŒrich were unsuitable for your travel schedule, particularly with a 23:00 departure and the lounge closing at 20:00. We appreciate you highlighting this, as we recognise how important lounge availability and comfort are for travellers with late flights.

That said, we’re pleased to hear that the lounge staff were polite and helpful, and we will be sure to pass this feedback on to the relevant team.

To better understand your experience in more detail and to review this matter thoroughly, we’ve requested additional information from you via Trustpilot. Once received, we’d like to reach out to you directly to discuss the issue further and explore this in more depth.

Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve the experience we offer.

Warm regards,
Dragonpass Customer Experience Team

5぀星のうち3の評䟡

Certain lounges are excellent while others are lacking...

We had a wonderful experience at the Madinah Airport lounge, everything was excellent.
However, we were very disappointed with the Dubai terminal 3 Marhaba lounge. The lady at reception first told my wife and I we cannot enter as we were both wheelchair assisted. Thereafter, which she allowed us in when we mentioned that we could assist ourselves but used wheelchairs, for walking distance due to spinal problems. Then she never requested our wheelchairs to pick us up to go to the next gate. We had to repeatedly ask for it. Whereas all the other assisted passengers were given without requests. They also didn't have any toilet facilities for males within the lounge area, one had to go back to the main terminal, a flight downstairs, to go to the toilet.

2026幎4月10日
自発的なレビュヌ
Dragonpass ロゎ

Dragonpass からの回答

Dear Farouk,

Thank you for taking the time to share your detailed feedback with us.

We are truly sorry to hear about the inconvenience and disappointment you experienced, particularly at Marhaba Lounge (Terminal 3) of Dubai International Airport. We fully understand how upsetting this must have been, especially given your specific mobility requirements, and we sincerely apologise for the distress caused.

We are glad to hear that your experience at the Lounge in Madinah Airport was excellent, and we appreciate you highlighting this. However, it is concerning to learn about the difficulties you and your wife encountered in Dubai.
In particular, we regret that you were initially denied entry due to wheelchair assistance, that further clarification was required despite your ability to assist yourselves, and that wheelchair support to the gate was not proactively arranged. This is especially troubling given that assistance appeared to be provided to other passengers without repeated requests. Additionally, we understand how inconvenient and uncomfortable it must have been to be directed outside the lounge and downstairs to access male toilet facilities.
Please rest assured that this experience does not reflect the standards we aim to provide, especially regarding accessibility, dignity, and equal treatment for all guests.

To ensure we fully understand the situation and can address this matter thoroughly, we have requested additional details from you via Trustpilot. Once received, we would like to reach out to you directly to discuss your experience in more depth and ensure it is reviewed appropriately with the relevant teams.

Thank you again for bringing this to our attention. We truly value your feedback, as it helps us identify areas for improvement and work towards preventing similar situations in the future.

Kind regards,
Dragonpass Customer Experience Team

5぀星のうち5の評䟡

A nice way to start our trip

A nice way to start our trip! No1 Lounges in Gatwick was such a nice treat. Great setting, great food and the app made it easy to see what’s available and where, and for us all to walk-in. The team at the reception was very kind.

2026幎3月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor experience on many occasions.

Not available at many airports. Usually queues to enter most lounges. Lounge quality ar the lower end compared to other lounges not available with Dragon pass. Food range and quality usually poor. Lounges often unclean. Overall not good value even for frequent traveller.

2026幎4月10日
自発的なレビュヌ
Dragonpass ロゎ

Dragonpass からの回答

Dear Jimmy,

Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience and disappointment caused by this experience and fully understand how frustrating this situation must have been.

The points raised regarding overall lounge quality, cleanliness, and the perceived lack of value for frequent travellers are noted. Feedback of this nature is essential in helping us identify areas where expectations have not been met and where improvements or clarifications are required.

To ensure we can fully understand the situation and review this matter in more depth, we have requested additional details from you via Trustpilot. Once received, our team will reach out to you directly to discuss the issue further.

We truly regret any inconvenience caused and appreciate your patience and cooperation while this is being looked into.

Kind regards,
Dragonpass Customer Experience Team

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䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

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