The product really works and quickly! I had tried other products but been using for less then 1 week and I honestly canât believe how well it worksâŠcustomer service very responsive
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These PRODUCTS WORK.... FINALLY A COMPANY THAT HAS THE BEST QUALITY I HAVE TRIED...I am a 73 yr old woman and my skin is looking better Everyday....I had Breast Cancer in December of 2025 and my skin... ãã£ãšèŠã
I am new to exploring Dr Brandt products so I had questions, they have answers. Actual human beings being understanding and working with their clients/customers! In today's world,I found this rare and... ãã£ãšèŠã
I worked in cosmetics the majority of my life and was a master cosmetologist for years and I have always wanted to try Dr Brandt. Well at 64 I decided to order Dr Brandt skin care and I'm so thankful... ãã£ãšèŠã
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THE MORE WE SHARE, THE BETTER WE CARE Ushering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
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Cosmetic Dermatology, Inc. 10400 NW 21st. Street Suite 104, 33172, Miami, ç±³åœ
- 800-234-1066
- customerservice@drbrandtskincare.com
- drbrandtskincare.com
4.6
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Amazing
The products are amazing. I am over 50 and my skin looks so much better after using Dr. Brandt.
2025幎9æ1æ¥
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I love this product
I love this product. I use it every day. I am told that I look refreshed and well rested!
I have had two issues with the shipping or pricing and both times the customer service has been above average.
2024幎9æ2æ¥
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Amazing product
Amazing product , and exceptional customer service
2025幎8æ27æ¥
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I had a technical problem and was notâŠ
I had a technical problem and was not able to purchase the product I wanted. I emailed customer service and they responded quickly and extended the offer to me. They went above and beyond and provided excellent service!
2025幎7æ6æ¥
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Customer service is super nice
Customer service is super nice! Product though isnât worth the cost in my opinion. I purchased the travel size to try it out, Iâm not convinced if I will buy again. I noticed a brightness the first time I used the no more baggage eye creme but not really a tightness. It did not do anything for my dark circles or puffiness though; my under eyes just simply looked brighter. The second and third time I used it, I did not notice anything. Odd, I know but thatâs what happened. I even used more product the second time, so I am not sure if I am pleased yet or not. I will try it again and see. I do commend the level of customer service though in terms of replies to questions and advice.
2025幎8æ25æ¥
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Awful awful customer service
Awful awful customer service. Very clear they do not care about their client base particularly new customers. Over the last 2 weeks i have been struggling with a new order - on their site they had a promotion on where you get a free Quick Fix kit with orders over $65. Nowhere did it say it's for US orders only and when i first got in touch with an agent called Fernanda to question why i keep getting error messages she said it was a website glitch. She sent an email to offer a manual order but when i replied i got no further replies. I then tried the online chat option where im made to wait over 20 mins and still no answer; and then tried email again and no replies. Left comments under relevant post on instagram and my comments were deleted by them. No reply to insta messaging until after several days i received a message back stating someone will get in touch. I then after another couple of days received an email from a "Mercedes Checo" who sent a rather snooty message that the quick fix kit was a US promotion only but that they would add it to my order as a "gesture of goodwill" - like as though it's my fault their previous agent didn't clarify it in first place. I was told to reply to her email with order details - which i did on 31st July and never got a reply back (no surprise!) Sent chaser emails but nothing. And the worst thing is that the 30% discount code they had going also expired. DO NOT BOTHER WITH THIS COMPANY!!!
Unfortunately i had already promised my mum that i was going to order 2 items from them before all this fiasco occured so i had no choice to order these to fulfill that promise as she was looking forward to them. Found a 20% code online so i managed to save something.
But after this i will never ever order from this company again. Absolutely disgusting customer service. No excuse with how they behaved.
2025幎7æ25æ¥
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Great products and really impressiveâŠ
Great products and really impressive customer care!
I started with a Discovery Kit (& appreciate being able to try products before I commit to a full size). The Pore Refiner Primer is amazing, my new fave product, totally blurs and reduces look of pores. At first I was disappointed in No More Baggage eye cream but their very helpful and thorough customer service team gave me tips on how to use (& verified that the batch was ok). Turns out I was applying wrong and once I followed instructions it also lives up to its promise!
Iâm definitely buying full sizes now. I am so impressed with a company whose products work as described AND who clearly cares about their customers!
2025幎8æ1æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your wonderful feedback! ð Weâre thrilled to hear that you enjoyed our Discovery Kit and that the Pore Refiner Primer has become your new favorite â it truly is a gem! ð
Weâre also so glad our customer care team could help you get the best results from No More Baggage and that itâs now delivering on its promise. Sometimes just a little tweak in application can make all the difference, and weâre always here to support you every step of the way. ð
Your kind words mean the world to us, and we canât wait to continue being part of your skincare routine. Thank you for trusting us â and happy pampering!
The Dr. Brandt Skincare Team
I haven't even received it yet and theyâŠ
I haven't even received it yet and they have already lost me. I am sick to death of companies that make promises and then don't follow through. They SAY they ship in 1-2 days. It has been 3 days and it has not even shipped yet. Seriously. You get the order...how hard is it to ship right after you receive it?
2025幎7æ23æ¥
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Dr. Brandt Skincare ããã®åç
Hi,
Weâre truly sorry to hear about your experience â this is certainly not the impression we want you to have of us. We understand how frustrating delays can be, especially when expectations arenât met, and we sincerely apologize for the inconvenience.
Please know that weâll be reaching out to you via email shortly to review your case in detail and provide any assistance you may need. Your satisfaction is very important to us, and we're committed to making things right.
Thank you for your patience, and we look forward to resolving this promptly.
Warm regards,
Dr. Brandt Customer Care Team
The primer works amazingly
The primer works amazingly, smoothing out my pores making make-up application a breeze!
2025幎7æ14æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words! We're thrilled to hear that the primer is working so well for you and making your makeup routine easier. ð Smooth, flawless skin is always the goal â and we're so glad it's delivering! âš Let us know if you ever need help finding the perfect products to pair with it. ð
Warm regards,
Dr. Brandt Customer Care Team
A Company that cares.
My experience with Dr. Brandt Skincare was terrific. Not only did they tell me that they will send me the right product that I ordered but that I could keep the one that they sent to me by mistake. Their response to the matter was quick. I appreciate a company that cares for their customer.
I am new to Dr. Brandt Skincare as I just started using their Glow Overnight Retinol Oil which I like very well.
I plan on continuing with this company since they show the responsibility to their customers.
I will let my friends know of my experience with the company.
2025幎7æ23æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words and for sharing your experience with us! ð We're thrilled to hear that you're enjoying the Glow Overnight Retinol Oil and that our team was able to resolve the issue promptly and to your satisfaction.
At Dr. Brandt Skincare, we truly care about our customers, and it means the world to know that our efforts made a difference. We're honored to have you as part of our community and look forward to being a part of your skincare journey.
Thank you again for your support â and for spreading the word to your friends! ð«
Warmest regards,
The Dr. Brandt Skincare Team
Great Products AND Service
Not only are the products great, but the customer service is exceptional! I have been using Pores No More primer for many years. For me, itâs my primer and foundation. I have not found anything else that works as well. I never leave home without wearing it. Love the rewards program and the customer service!
2025幎7æ22æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your amazing feedback! ð Weâre beyond happy to hear that Pores No More Primer has been your go-to for years â it truly is a game changer! Knowing it's become a daily essential for you means the world to us. We're also thrilled you're enjoying the rewards program and that our customer service has left a great impression. Weâre always here for you! ðâš
With gratitude,
The Dr. Brandt Skincare Team
Great customer service
Great customer service. I received a damaged item and they replied quickly, sending out a new one.
2025幎7æ3æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words! ð Weâre so sorry again about the damaged item, but weâre thrilled we could make things right quickly for you. Your satisfaction means everything to us, and we're always here to help whenever you need. We truly appreciate your support! ð
Warmly,
The Dr. Brandt Skincare Team
Highly recommend
Wonderful customer service & product assistance. Highly recommend
2025幎6æ2æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words! ð We're absolutely thrilled to hear that you had a great experience with our customer service and product assistance. It means the world to us that you'd recommend us â weâre always here to help and make sure you feel supported every step of the way! ðâš
Thanks again for being part of our community! ð«
Super Support
Customer service for Dr. B was fantastic! Unfortunately I had a problem with my package. I contacted customer service and the team responded promptly and my issue was resolved in no time. I totally appreciate great customer service and a company that stands behind their products and how the products get to their customers.
2025幎7æ1æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your thoughtful feedback! ð We're truly sorry to hear there was an issue with your package, but weâre so glad our team was able to assist you quickly and make things right. Your appreciation means the world to us â we always strive to provide the kind of support our amazing customers deserve, and itâs wonderful to know that came through. Thanks for trusting us and for being part of the Dr. Brandt family! ð«
Great Customer Service Experience
I had an issue with my order. I reached out to customer service. Diana was very prompt in responding back to me. The issue was resolved. Thank you Diana for the excellent customer service experience!
I love the Pore Refiner Primer! It is the only Primer I will use. I hope they will continue to produce this product!
Great product and great Customer Service!
2025幎7æ8æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your wonderful message! ð We're thrilled to hear that Diana was able to assist you promptly and that your issue was resolved smoothly â weâll be sure to pass along your kind words to her! ð
We're also so happy to hear how much you love the Pore Refiner Primer â itâs truly a fan favorite, and we're so grateful for your continued trust in it. Your support means the world to us, and we're honored to have you as part of our community. ð«
Thanks again for sharing your experience!
Quick response times and wonderfulâŠ
Quick response times and wonderful customer service experience!
2025幎6æ27æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words! ð We're thrilled to hear that you had a great experience with our customer service and that our response time met your expectations. We're always here for you and truly appreciate your support! ð
Outstanding customer service!
Not only do I love their eye products, especially their no more baggage eye gel, but their customer service is outstanding. I had a problem with one of the products I received, and they offered to send me a new one. Customer Service of this level is hard to find nowadays. Special kudos to Diana from the Customer Service team.
2025幎6æ30æ¥
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Dr. Brandt Skincare ããã®åç
Thank you so much for your kind words! ð Weâre thrilled to hear that youâre loving our eye productsâespecially our No More Baggage Eye Gel! Itâs one of our favorites too.
Weâre also incredibly proud of our Customer Service team, and weâre so happy Diana was able to assist you and leave a great impression. We'll be sure to pass along your special kudos to her!
Thanks again for being a part of the Dr. Brandt family. Weâre always here if you need anything! ð«
â The Dr. Brandt Skincare Team
I absolutely love Dr. B
I absolutely love Dr. Bâs products! I have extremely sensitive skin the face serum works wonderfully on my skin. I love the products the best for my skin. Great results!
2025幎6æ19æ¥
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Dr. Brandt Skincare ããã®åç
Hi there! ð
Thank you so much for your amazing review â weâre beyond happy to hear how much you absolutely love Dr. Bâs products! âš Knowing that the face serum works beautifully even on your extremely sensitive skin means the world to us. Our goal is always to deliver gentle, effective skincare with real results â and we're so thrilled it's doing just that for you! ð
We truly appreciate you being a part of the Dr. Brandt family ð
#SensitiveSkinSafe #SkincareThatWorks #DrBrandtGlow #FaceSerumLove #HappySkin
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Warmly,
Dr. Brandt.
My Dr. Is better than yours!
What an incredible product. I've been using no more bags for a year now. It truly does what it says. I'm 70 years old but because of this product no one believes that I am. Customer Service is excellent. I was out of the country and did not receive my order. I contacted customer service and I had a replacement in a few days. This company really cares about providing great products and excellent customer service.
2025幎6æ12æ¥
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Dr. Brandt Skincare ããã®åç
Hi there! ð
Thank you so much for your glowing review â weâre beyond thrilled to hear how much youâre loving No More Baggage! ð Knowing itâs helped you look and feel your best (and taken years off ð) absolutely makes our day. At 70 and fabulous, youâre the perfect example of what confidence in skincare can do! ð
We're also so happy our Customer Service team could quickly resolve the shipping issue while you were out of the country â weâre always here to help, wherever you are! ð
Thanks again for your kind words and for being part of the Dr. Brandt family ð
#NoMoreBaggage #AgelessBeauty #SkincareThatWorks #CustomerLove #DrBrandtGlow
ð§³âšðïžðð
Warmly,
Dr. Brandt
I have not received a response from customer serviceâŠ
I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutesâŠâŠ
2025幎6æ9æ¥
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Dr. Brandt Skincare ããã®åç
Dear Yolanda,
Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We truly appreciate your patience as we looked into this for you.
Unfortunately, because your order was already dispatched internationally, we were unable to modify the shipping addressâeven after attempting to coordinate with our international carrier. We completely understand how important this delivery was as a birthday gift for your friend, and weâre so sorry we couldnât fulfill your request in time.
To make this right, weâve processed a full refund for your order, which should reflect in your original payment method within 7â10 business days. Additionally, as a gesture of our apology, weâd love to offer you a 30% discount on your next purchase with the code STEWART30, so you can reorder the gift and have it shipped directly to your friendâs address in Surrey if youâd like.
We know this isnât the resolution you hoped for, and weâre truly sorry for any disappointment caused. If thereâs anything else we can do to assistâwhether itâs helping with the reorder or answering any questionsâplease donât hesitate to let us know.
Your satisfaction means everything to us.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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