I had an online consultation with Dr. Bruno da Silva on Tuesday because I was dealing with a urinary tract infection. The entire experience was excellent from start to finish. Dr. Bruno was kind, prof... ãã£ãšèŠã
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This was my first experience using Online Health Consulting. Annie was my customer service rep and she was wonderful and quick to respond and kept me updated. It took a little while as the first physi... ãã£ãšèŠã
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Almost instant connection with the Dr once the appointment was made. Dr was patient and thorough when asking questions. It didn't feel rushed and there was a sense a proper assessment was being made.... ãã£ãšèŠã
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I had a great experience with the Dr. Galen team. I was assisted by Annie Shook, who connected me to the particular doctor I was looking for. Initially I was skeptical about consulting a physician th... ãã£ãšèŠã
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Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes. With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
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311 RANCH ROAD 620 S STE 211, 78734-4776, Austin, ç±³åœ
- +1 415 251 2044
- support@drgalen.org
- drgalen.org
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I had a very positive experience withâŠ
I had a very positive experience with Dr. Galen during my consultation. Dr. Sathish Kumar examined my mother's health report and allayed the fears of angiogram treatment. He clearly explained about the medications and follow up treatments. I truly appreciate the approach and would highly recommend Dr. Galen to anyone seeking a compassionate and knowledgeable doctor. Excellent consultation overall.
2025幎6æ21æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your kind words and detailed feedback, Pandi Ganesh! Weâre truly glad to hear that our Dr. Sathish Kumar was able to provide clarity and reassurance regarding your motherâs health. It's our mission at Dr. Galen to ensure every patient feels supported, understood, and cared for throughout their journey.
Your recommendation means a lot to us, and weâre always here whenever you or your loved ones need us again.
Drgalen.org and itâs representative:
The person with whom I was speaking was extremely: knowledgeable, infinitely patient, and went way above the call of duty.⊠Even coaching me on things I was trying to do in order to be set up to use the tool of doctorgalen.org to make an appointment with a specialist doctor. I would highly recommend this person and their service to anyone for that purpose.
2025幎6æ17æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for taking the time to share your experience, Sheri! Weâre truly delighted to hear that our team member was able to support you with such dedication and care. Going above and beyond to help our patients is exactly what we aim for at Dr. Galen, and your kind words mean the world to us.
Weâre grateful for your recommendation and are always here whenever you need assistance or a consultation in the future.
Efficient service
I needed an emergency medical service in Bulawayo for my mother, and Dr Busman responded swiftly and professionally. His prompt arrival and expert care made all the difference in a stressful moment. Iâm truly grateful and highly recommend this service to anyone in need of urgent medical assistance.
2025幎6æ15æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your heartfelt feedback, Brian. Weâre truly glad to hear that our Dr. Busman was able to respond quickly and provide the care your mother needed during such an urgent time. It means a lot to us to know our service could make a difference when it mattered most.
Your kind words and recommendation are deeply appreciated. Weâre always here to support you and your loved ones whenever you need us.
A great service to those who donât have lot of time.
Wonderful service to people who donât want to spend their time doing what others can do for themâŠregarding details that they donât want to spend time figuring out or waiting to figure out.
If you make an appointment, call them to verify your scheduled appointment.
2025幎5æ22æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your kind words and honest feedback, Pam!
We're glad to hear that you appreciated the convenience of our concierge service, our goal is exactly that: to take care of the details so you donât have to.
We work every day to make it easier for people to find and connect with their preferred doctors, which is exactly why we created this service. Your words truly validate that mission, and weâre so happy to have been able to help you. We're always here whenever you need support again, thank you for trusting us!
Fraud, Scam,DO NOT USE.
This is an absolute scam.
I am a physician. I donât do outpatient visits. I ONLY work at a trauma hospital. And it says I will see people for $7 for a concierge visit. Complete and utter bs.
Reporting this fraud to FTC, BBB and anyone else I can think of.
2025幎6æ11æ¥
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Dr.Galen - Online Health Consultation ããã®åç
we sincerely apologize for the incorrect listing, Dr Wyatt Palmer.
Our platform sources publicly available data to help patients find care options, and we never intend to misrepresent any provider's scope of practice or availability. We take such concerns very seriously, and we have immediately removed your profile from our platform to prevent any further confusion.
To clarify, the $7 concierge visit fee mentioned on our platform is not a fee for your consultation. It is a coordination fee charged to the patient for helping them book an appointment on their behalf. Patients are always directed to visit the provider directly and make payment directly to the provider or the hospital, we do not collect or handle any consultation fees for in-person visits.
We also work with trauma doctors who assist patients when appropriate, and we ensure all listings match a provider's actual practice to the best of our knowledge.
We fully respect your position, and if thereâs anything else we can do or if youâd like a written confirmation of the removal, please donât hesitate to contact us. Thank you once again for alerting us, and we truly regret any inconvenience caused.
This service is very helpful
This service is very helpful. Fast reply and communicative, professional! Also Dr. Amar Residovic in Sarajevo was amazing! world class integrative functional medicine doctor and acupuncturist!
2025幎6æ5æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your wonderful feedback! Weâre delighted to hear that you had a great experience with our service and with Dr. Amar Residovic in Sarajevo. It means a lot to know you trusted us and successfully visited the doctor through our platform. We're here whenever you need support again, thank you for choosing us!
My baby was born in a foreign country
My baby was born in a foreign country. This app made it super easy for me to get in touch with a doctor in the same country that spoke English who could review her charts and put my mind at ease. The appointment was same day. Well worth it. Extremely positive experience.
2025幎6æ10æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Reading your message truly moved us, Ken. Knowing we could help ease your worries during such a special and delicate time especially while you were far from home means the world to us.
Weâre so glad you found comfort in speaking with our doctor who understood your needs and could guide you with care and clarity. Thatâs exactly why we do what we do to be there for moments like this. Thank you for trusting us with your babyâs care.
Good Platform for Doctors and theâŠ
Good Platform for Doctors and the Patients are using a very useful Environment for the Medical Attention Through the Telemedicine Service
2025幎6æ10æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your kind words, Dr. Mauricio Alejandro Usme Arango! Weâre really glad to hear that you find our platform helpful and easy to use. It means a lot to us that both you and your patients are having a good experience with our telemedicine service. Weâre happy to have you with us and truly appreciate your support.
This is a scam website that chargesâŠ
I'll edit my original post. I found my practice listed on your website, with a $9 "concierge" fee for a patient to schedule an appointment. I have never asked you to list my practice. I do not accept patients through ANY referral service. So, I connected over your chat feature posing as a patient looking to schedule. The person chatting with me was clearly using a translator. They did their best to get me to agree to the $9 fee, saying Dr. Lipman was a very well respected doctor. When I asked if Dr. Lipman's practice accepted insurance, or had availability, I was told that I needed to pay the fee in order to find out any information about the practice.
Original post-
"This is a scam website that charges patients money to tell them the doctor they want to see isn't taking patients."
2025幎6æ8æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Weâre sorry to hear you feel this way and would like to offer some clarification, Dr. Lipman.
We are a global online consultation platform that freely promotes healthcare providers and helps patients connect with them. We refer patients directly to doctors at no cost. Patients pay the consultation fee directly to the clinic or via their preferred method.
The $9 mentioned on our platform is clearly labeled as a concierge fee, which covers the assistance we provide to patients in locating the right doctor and helping with appointment coordination. This fee is only collected after the patient agrees to it, and many choose this option for the added convenience.
Our intention is never to mislead or misrepresent, we aim to simplify the process for both patients and providers by bridging the gap in access. As per your request, we have now removed your profile from our platform.
disgusting
This platformâs customer service is honestly disgusting. I did a ton of research and finally found a doctor I really trusted. The site said I could book an appointment for today or tomorrow and it even let me choose the preferred time for today, so I paid the $9 to book. Then the customer service tells me the doctor actually has a 6-8 weekâor maybe even 6-8 monthâwaiting time, and they want to switch me to some other doctor. I said no, I donât agree. But they still wouldnât refund my $9.
I told them, you only told me the doctor wasnât available after I paidâthatâs not fair to me.
Plus, I could barely understand the customer service guyâs English, and he kept coughing the whole time. I honestly felt like telling him to go book an appointment himself and get that cough checked out. Wouldnât be surprised if he canât even find a decent doctor on this crappy platform either. If anyone from your siteâs management sees this, keep the $9âIâll consider it a donation to that guy so he can go see a doctor. Hope he actually uses it to get checked out!
2025幎6æ9æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Weâre genuinely sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We understand how disappointing this must have been. The doctorâs availability should have been made clearer before payment, and we truly regret the confusion. Sometimes, the availability shown may not reflect real-time updates, especially for highly requested doctors with long waiting times. We offered an alternative to avoid further delay, but we respect your decision and understand your frustration.
Weâve also taken note of your feedback regarding the customer support interaction and will be addressing it seriously to ensure a better experience for all users going forward.
As we could not meet your expectations, we have processed a full refund as a goodwill gesture. The confirmation has been sent to your email, and we hope this helps in some way.
Dr.Galen - Online Health Consultation ããã®åç
Thank you for your feedback, Dr. Mageswaran! Weâre glad to hear you had a nice experience. We appreciate your support and look forward to continuing to work with you.
Dr.Galen - Online Health Consultation ããã®åç
Thank you for your feedback, Dr. Amar. We're truly glad to hear that everything is in the best order. Your continued support and professionalism mean a lot to us. It's always a pleasure working with you, and weâre here anytime you need anything.
Well,havenât had too many experiences, but it was fast (that is good), I got support, was clear
Well, it was fast (which is good), clear, good support, doctor was friendly and explained clearly everything was good
2025幎6æ6æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for the kind words, Dr. Carlos René Bello Rendón! It truly means a lot to us. We're so happy to hear that you felt supported and well taken care of. Patients remember not just what was said, but how they were made to feel and you've clearly made a lasting impression.
Your kindness, clarity, and friendly approach are exactly what patients need. Thank you for being the kind of doctor who brings both knowledge and comfort into every conversation.
Weâre grateful to have you with us.
Asked to be seen due to horrible painâŠ
Asked to be seen due to horrible pain and spasms due to herniated disc and in acute pain while traveling and being re injured here in Albania. Was met with useless prescriptions. No help whatsoever. Being told to take meds completely unrelated to my condition like antibiotics and nasal sprays for sinus problems??? This practice took $45 to run me in circles of nonsensical care for over 2 hours. One of the worst medical experiences I have ever had in my life. I even provided paperwork of my diagnosis of the herniation. They told me to take herbs! I cannot warn you enough to stay away from this practice that will take your money and offer nothing that you cannot get yourself over the counter in a pharmacy. They refuse to refund me. Promised a doctor visit to help and then bailed on that idea. It was a measure of unprofessionalism and frustration that left me in tears in an already fatigued and painful state of being. Iâm disgusted and deeply regret wasting my money and hours of my time. Not to mention the worsening of my mental state while seeking relief and being met with this joke of a substitute for help.
2025幎6æ3æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you for your feedback, and we're sorry to hear about your experience.
We would like to clarify that during your consultation, controlled medications were requested. However, as per Albaniaâs medical regulations, and for safety and legal reasons, our doctors are not permitted to prescribe controlled substances beyond what is allowed locally. This is not a matter of unwillingness, but strict regulatory compliance.
Also, please note that the fee charged was $35, not $45. Our team dedicated extra time to assist you and followed up with care.
We understand your frustration, but the doctorâs decisions were based on your condition and what could legally be prescribed. If you need further help within these guidelines, weâre here for you.
Friendly and great communication
Friendly and great communication, super responsive and helped me with the prescription that I needed today
2025幎6æ2æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you for your kind review, Marlena. Weâre pleased to hear that you found our team friendly and communicative. Helping you with your prescription needs efficiently is always our goal.
Very fast and easy to deal with.
Very fast and easy to deal with.
2025幎5æ31æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Dear Terry, Thank you for your feedback. Weâre glad you found the process fast and easy.
You can not trust this company
You can not trust this company. They have me listed as a provider and charge 9$ for arranging a telehealth appointment with me. SCAM!!!
2025幎5æ29æ¥
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Dr.Galen - Online Health Consultation ããã®åç
We would like to clarify that we are freely promoting your practice and referring patients to you at no cost to you. Patients pay your consultation fee directly to you at your clinic or through your preferred method.
The $9 mentioned on our platform is clearly labeled as a concierge fee, which is for assisting the patient in locating your practice and arranging an appointment. We always obtain proper consent from the patient for this fee, and many patients actually prefer this service for the convenience it provides.
Our goal is to support both patients and providers by making the process smoother, never to mislead or misrepresent.
If you still wish to have your profile removed, please share your full name and specialty, and we will remove it promptly.
Above and beyond
The support team was very helpful in connecting me with the correct doctor for the correct need. She walked me through the entire process, waited until I had completed everything before leaving, was thorough, knew her job incredibly well, and was professional, understanding and kind. Annie did an amazing job and chose a doctor who she communicated the concerns to and was prompt in his help.
2025幎5æ27æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much for your kind and detailed feedback, Jennifer! Connecting you with the right doctor and ensuring your concerns were clearly communicated is exactly what we aim for. We truly appreciate your trust and look forward to being here for you whenever you need us again.
A comforting experience
Dr Prunell was empathetic and professional. He treated my ailments with respect and without judgment, qualities difficult to find in a doctor (especially abroad). The process for the online visit was straight forward and the visit began promptly at the scheduled time. Thank you to Annie for your help in scheduling and communication.
2025幎5æ26æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you for sharing your experience, Mark! We're so pleased Dr. Prunell was able to provide compassionate and professional care that made you feel respected. Weâre also glad our process was clear and timely.
very easy to book a doctor
very easy to book a doctor. great attention and follow up!
2025幎5æ21æ¥
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Dr.Galen - Online Health Consultation ããã®åç
Thank you so much, Joseph! Weâre really glad you found booking easy and felt well cared for. Your comfort and follow-up are super important to us.
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