DrTalks レビュー 209

DrTalks からの回答

2024年6月12日

Thank you for your feedback and for purchasing the program. We’re glad to hear that you were able to watch part of the preliminary videos and are looking forward to exploring the rest of the seminar at your own pace.

Having the flexibility to listen to the program later will indeed allow you to gain a deeper understanding of the quality and content of the conference. We hope you find it both informative and beneficial.

If you have any questions or need further assistance as you go through the material, please don’t hesitate to reach out. We’re here to support you and ensure you have a great experience.

DrTalks からの回答

2024年5月15日

Thank you for your kind words! We're delighted to hear that Lian was able to assist you effectively and that you had a positive experience with our customer service.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

DrTalks からの回答

2024年5月12日

Hi Katharine, we're truly sorry to hear about your experience and any inconvenience it has caused you. This certainly isn't the level of service we aim to provide, and we apologize for any confusion regarding the auto-pay system. Please know that we take your feedback seriously. We understand your frustration and want to make things right. We've sent you an email to address your concerns.

Again, we apologize for any frustration or inconvenience this may have caused, and we appreciate your understanding as we work to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to us directly through the email we've sent.

DrTalks からの回答

2024年4月29日

Thank you so much for your kind words and positive feedback regarding the technical issue you encountered during your interaction with our platform.

We're delighted to hear that Lian was able to promptly assist you and resolve the issue you experienced with the link. Providing excellent service and support to our community members is our top priority, and it's always encouraging to receive such positive feedback.

We sincerely appreciate your patience and understanding as we worked to address the issue and ensure that you could access the resources you needed without delay.

If you ever encounter any further technical issues or have any questions or concerns in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.

DrTalks からの回答

2024年4月23日

Thank you for your feedback! We're delighted to hear that you found the interviewer's approach concise and effective in covering important material. It's fantastic to know that you found the speakers to be knowledgeable, interesting, and experts in their respective fields. We strive to provide our audience with current and relevant content, so we're thrilled that you found the material pleasantly surprising.

We're glad to hear that Kimmy was able to promptly assist you with accessing your plan and address any concerns you had. Providing excellent customer service is a top priority for us, and we're always here to help.

DrTalks からの回答

2024年4月21日

Thank you for sharing your perspective. It's wonderful that you feel empowered to research and make decisions at your own pace, guided by your intuition and judgment. Self-advocacy and informed decision-making are essential when managing a condition like MS.

If you ever have questions or need support along the way, please don't hesitate to reach out. We're here to provide information and resources to assist you in any way we can.

DrTalks からの回答

2024年4月16日

Thank you so much for your kind words. We're delighted to hear that we could assist you in setting up Zoom for the upcoming seminar on MS and associated symptoms.

Your comfort and ease in accessing our resources are of utmost importance to us, and we're always here to help in any way we can. Please don't hesitate to reach out if you have any further questions or need additional assistance.

We're looking forward to having you join the seminar, and we hope you find it informative and beneficial.

DrTalks からの回答

2024年4月16日

Thank you for your feedback! We're delighted to hear that you appreciate our free viewing option for the videos.

We're grateful to have you as part of our community, and we look forward to continuing to provide you with informative and inspiring content.

DrTalks からの回答

2024年3月27日

We're thrilled to hear that you found Dr. Kahn's presentations and his interaction with Dr. Furman to be valuable and impactful.

At DrTalks, we strive to provide our audience with valuable and insightful information presented in a clear and non-egotistical manner. We're glad that you appreciate our approach and that it has positively impacted your journey toward living a healthier life.

If you have any further questions or need assistance, please feel free to reach out.

DrTalks からの回答

2024年3月27日

Thank you so much for your kind words and for being a longtime viewer of DrTalks Summits! We're delighted to hear that you find our content excellent and easy to comprehend.

We're also glad that Kimmy was able to assist you promptly with the issue you encountered. Providing excellent customer support is one of our top priorities, and we're thrilled to hear that Kimmie was able to resolve your issue quickly. Thank you for being a valued member of the DrTalks community!

DrTalks からの回答

2024年3月24日

Thank you so much for your kind words and for taking the time to share your positive experience with our customer service team. We're thrilled to hear that Kimmy was able to assist you promptly and efficiently, ensuring that your issue was resolved to your satisfaction.

Providing excellent customer service is one of our top priorities, and we're glad to know that our efforts have made a positive impact on your experience with DrTalks. Your feedback is invaluable to us, as it helps us to continuously improve and deliver the best possible service to our customers. Thank you again for choosing DrTalks, and we look forward to serving you again in the future.

DrTalks からの回答

2024年3月21日

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found value in the information provided by our community of doctors and health educators.

At Dr. Talks, our mission is to empower individuals with knowledge about health and wellness, and we're delighted to know that you found our resources accessible and informative. Your support and encouragement mean a lot to us, and we're committed to continuing to provide valuable content to help you on your health journey. Thanks again for being a part of the Dr. Talks community, and we look forward to continuing to serve you.

DrTalks からの回答

2024年3月21日

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre contenu bien conçu et utile.
Chez Dr. Talks, notre objectif est de fournir des ressources précieuses et informatives à notre public, il est donc toujours encourageant de recevoir des commentaires aussi positifs.
(Thank you so much for your positive feedback! We're thrilled to hear that you found our content, well-done and useful.
At Dr. Talks, our goal is to provide valuable and informative resources to our audience, so it's always encouraging to receive such positive comments.)

DrTalks からの回答

2024年3月21日

We're delighted to hear that you found the topics presented each day to be interesting and valuable. Our team works hard to curate a diverse range of topics, ensuring that our audience receives comprehensive insights into various aspects of health and wellness.
We're especially pleased to hear that you found the guidance provided by Dr. Kahn and Dr. Fuhrman effective in making the interviews accessible and informative. Both are renowned experts in their respective fields, and we're honored to have them as part of our summit.
Thank you once again for your feedback and for being a part of the Dr. Talks community.

DrTalks からの回答

2024年3月14日

We sincerely apologize for any inconvenience caused by the automatic renewal of your subscription. We understand the challenges you've been facing, especially during such difficult times caring for your mother.

Our standard practice includes sending reminder emails 30 days, 7 days, and 3 days before the renewal date to ensure our customers are aware of upcoming charges. However, we acknowledge that sometimes emails can be missed, especially during challenging circumstances.

Our team has already reached out to you regarding the details of the refund process. We assure you that we are committed to addressing your concerns and providing a resolution.

Thank you for your patience and understanding.

DrTalks からの回答

2024年3月10日

Thank you for your kind words! We're happy to hear that you've found valuable information in the DrTalks summits. Providing access to important health knowledge, especially for those with limited resources, is one of our main goals. We're glad to know that our team has been responsive and helpful to you. If you ever have more questions or need further assistance, please don't hesitate to reach out.

DrTalks からの回答

2024年3月7日 に更新

Thank you very much for your kind words and feedback regarding our health summits. We're thrilled to hear that you appreciate the value they provide and that you've found our responses to your health concerns helpful.

At Drtalks, we are committed to delivering valuable resources and support to our community, and feedback like yours helps us to ensure we're meeting your needs effectively.

DrTalks からの回答

2024年3月1日 に更新

We sincerely apologize for any confusion or inconvenience caused by the renewal of your subscription. It was never our intention to deceive or mislead our valued customers into unknown charges.

We want to assure you that we take transparency seriously, and as part of our standard practice, we send reminder emails about subscription renewals well in advance. Our records show that reminder emails were indeed sent to you 30 days, 7 days, and 3 days before the renewal date, and our system indicates that you opened these emails.

However, we understand that these reminders may not have been as apparent as they should have been, and for that, we apologize. Your feedback is invaluable in helping us improve our communication processes. The team has already reached out to you regarding the cancellation of your membership and your refund. Your satisfaction is our priority and we look forward to resolving this matter quickly.

Once again, we apologize for any inconvenience this may have caused. Please feel free to reach out if you have any further questions or concerns.

DrTalks からの回答

2024年2月29日 に更新

We apologize for any confusion caused by the renewal of your subscription. It was never our intention to create a negative experience for our customers.

We understand your frustration and regret that you were not satisfied with our service. Regarding the renewal, our records indicate that a reminder email was sent to you before the renewal date, and we see that you opened this email.

However, we acknowledge that our communication regarding subscription renewals may not have been as clear as it should have been. Your feedback is important to us, and we are continuously working to improve our processes to better serve our customers. The team has already reached out to you regarding the cancellation of your membership. Your satisfaction is our priority and we look forward to resolving this matter quickly.

If you have any further concerns or questions, please don't hesitate to reach out to us.

DrTalks からの回答

2024年2月29日 に更新

We're genuinely sorry to hear about your experience, and we appreciate you bringing this matter to our attention. Transparency is crucial to us, and we take your feedback seriously.We're committed to making improvements based on your input and in light of this event, the management has reviewed this issue and we would like to inform you that the videos are back to the old format, and you should be able to watch the videos now without any interruption.

Thank you for sharing your thoughts with us.