Drury Hotels レビュー 29

We stayed in Cleveland Ohio over Christmas. The staff couldn’t have been nicer. And I noticed an abundance of staff. Rooms were clean and breakfast was better than most hotels with breakfast included. We will definitely return.

After staying in multiple Drury hotels and locations. We are proud to say that we have never had a bad experience with this Hotel chain. In fact just the opposite. With the gracious help of Catherine, Angel and the other staff members they made our stay the Most pleasant and satisfying experience.
We recently stayed in the Dallas Frisco Drury Inn & Suites and needed a change in the room arrangements, the staff luckily had an optional room matching our needs and quickly, without question, made the change happen prior to our arrival.
We were completely over joyed with the room arrangement they had made to meet our needs.
On the same visit while packing up after a wonderful weekend stay we unintentionally left behind an item.
We called as soon as we discovered the item was missing and we were able to be connected to the actual hotel. The staff was quick to get our contract information so they could check the room and retrieve the item without complaint. The same day just a few hours later we received an email letting us know that the item was ready to be shipped directly to us.
We gladly covered the cost for shipping to cover our own oversight.
Completely pleased with Drury inn’s & Hotels.

Joe and Kathryn from the front desk were extremely friendly and accommodating. The hotel is so clean and well kept up, and the room was so nice.

Staying at Buena Vista in Orlando. Mixed emotions. We are here now. It's breakfast time, can't do it again. We are going elsewhere. Exactly the same every day. Scrambled egg. The kickbacks are worse. It's stodge. Quick bulk cooking food. The drinks, nice touch, but if you have them you can't drive and have to go and get ripped off at Disney Springs. On other notes, the staff are great. It's in a good location for getting about

I booked a room in the vehicle while traveling and the date switched after my purchase for next week. I have to email a request to change it while going down the road. No one on the phone would help.
Pitiful.

We just checked in our hotel at 169 State Farm parkway in Birmingham. We arrived around 3:30 so the kids would have plenty of time to swim. She said at check in the pool is closed until tomorrow. It was advertised to have the pool when I booked it. It was a big reason to get this expensive hotel because of the indoor/outdoor pool. We should have been given a big discount. This hotel is not worth the price without a pool. Now we have the rest of the day to sit in a room with 3 bored kids.

After I talked to the front desk and didn’t like the idea of paying more for their other hotel with the working pool, the front desk called to say she changed my rate to $125. That’s better than before but I could have got a hotel for $70 without a pool. I still had to deal with bored kids and wasted time here.

We stayed at Drury Inn & Suites San Antonio North Stone Oak 123 - Drury Inn & Suites San Antonio North Stone Oak May 2-4. We are big fans of Drury and the staff was the friendliest I’ve ever encountered anywhere. Leesha was soooo kind and accommodating, along with everyone there. Exemplary staff!

Comfy beds, quiet, dark, cool room made for a great nights sleep. Delicious breakfast and even free cocktails and supper at 5:30. What more can you ask for?

Our car was stolen from their Arlington, Texas lot this morning. This location is not safe. Manager couldn't be bothered to get my family an Uber to the airport so they could get home after saying she would. Pathetic.

After months of searching the country for the perfect car, we found it in Knoxville, TN and bought it as a Valentine's Day gift to ourselves. My wife and son flew there to drive it home to Los Angeles.

Until this morning, they were having an incredible mother/son experience... something I knew she wanted before he finishes high school and goes off to college. The car was everything we hoped it would be... and a thief felt he should have it... so he took it. We chose the hotel because it was supposed to be a safe location. It's not.

DO NOT STAY HERE IF YOU WANT TO SEE YOUR CAR IN THE MORNING.

More info: Hotel said they would be helpful with the investigation but refuses to turn over the surveillance footage. What does it show that you don't want us to see? Inside job?? The security patrol (which should be 24 hours) seems to only work until 5:00am. Oddly enough, the car was stolen at 5:32. How would the thief know there would be no security? Was the thief connected to the hotel? Someone obviously tipped off the thief about the car and the security schedule. Drury has a lot of explaining to do.

I have stayed at the Cleveland location 4 times now since last December (2024). The first and second stay were great. The third stay was on December 1st and I stayed and checked out without issue. After about a week I realized I had left my apple watch in the room, no problem. I checked find my phone and seen with my eyes that it was still at the hotel. I called to let them know I had left it and would be returning to pick it up in a few days when I was back out that way. The receptionist answered and told me that my watch was in the safe and described the band to me. Once I arrived to pick it up, the hotel manager told me that they had no record of my watch and that it was not ever there. I left my information and chalked it up to my fault for leaving it there, must have been a fluke somewhere. The hotel was great, so no harm no foul. My fourth stay was January 23rd 2025. ( I forget things everywhere) I checked out again, no issues, great stay. Once I got home, I realized I had left my business cell in the room. Once again, I check find my phone and the phone was located in the hotel. This time I drove the 45 minutes back to get it. While I was traveling to the hotel, my phone was traveling to 788 East 90th street. When I went into the hotel I asked to speak to the manager and let them know I had left my phone and watched it travel from here to an apartment building. The manager told me that it was not his problem. I asked for them to please see who cleaned my room and explained that this is the second time something like this has happened. Again, he told me it's not his problem....."Call the cops then." I did in fact make a police report and there is a current investigation going on. Apparently, this has been an ongoing issue. Bottom line is someone from the hotel is stealing electronics from the rooms after people check out. They were just unlucky enough to steal from the same person twice. I now have $2000 worth of my belongings stolen from their property from a locked room.

Before I write a bad review I will give corporate a chance to hear what I'm going to write first... Katierae301617 @ gmail .com. please email me

We went to the Greenville sc drury inn and suites to get away from the effects of Helene in Asheville. The place was a great refuge for us. The manager Shay Wiener is absolutely the best . He saw that everyone was satisfied with the service and the 2 free meals. The staff were very welcoming and they worked all the time to make sure that the hotel was clean and fresh. The pool both indoor and outdoor wer a personal refuge. Thank you so much!!!!!

Short version: summer family holiday, great hotel, perfect for families, excellent food, amazing staff, quick efficient transport to Disney park. Outstanding value. Highly recommended

Long version:
Family of four. First trip to Orlando staying in a hotel (usually stay in a villa)

Location: very close to Disney parks and other amenities, walking distance of Disney Springs, view of Disney fireworks and drone shows each night from west facing rooms (or from pool/bar area). Close to restaurants, Vineland premium outlets and within $16 Uber/Lyft to Universal Studios.

Food: breakfast buffet. Cereals, fruit, pancakes, cooked breakfast including sausage, breakfast potato, eggs and more. All you can eat. Variety of unlimited fruit juices (four types), coffee and many soft drinks. Ice and water on tap for filling water bottles for park visits. Pizza Hut food made on site. Market place / store on ground floor for supplies, food, drinks including alcohol.

Dinner is unlimited buffet which changes each night eg tacos, hot dogs, pasta, chicken. All you can eat and very tasty, served 1730-1930. Three alcoholic drinks each per adult each night. Decent selection of spirits, cocktails and two different beer types.

Rooms: very spacious, very comfortable and firm beds, great adjustable air conditioning, blackout blinds, massive shower (no bath in our room), two sinks for expediting getting ready/brushing teeth etc, microwave and decent sized fridge in room. Multiple charging ports for devices (USB ports and plug sockets, sufficient for all family devices for a family of four who have multiple devices)

Pool:decent sized pool with hot tub for 15+adjacent to bar. Restaurant serves food to pool area also for outside dining, reasonably priced and very good.

Staff: they are all very helpful and pleasant and genuinely keen to help.

Transport: buses laid on solely for hotel guests to all Disney parks. Buses run with military precision from early morning til late at night in most cases; less popular park like Typhoon Kagoon has limited bus journeys but us only $7-8 in a taxi. Published timetable. Buses were literally ALWAYS on time , completely reliable. Never once struggled to get on a bus despite staying during peak summer period although sometimes it was standing room only. Uber/Lyft pick ups were always available within minutes and surprisingly cheap eg often less than $8 to parks.

General: hotel is spotlessly clean, quiet and well located. Transport via buses saved significantly on costs of hiring a car and the $30 daily parking fee for Disney parks.

Overall I cannot recommend this hotel enough for families and was very impressed. I doubt I will seek to book a villa again in future and will absolutely return to this hotel.

Highly recommended!

We stayed at the Drury Inn and Suites St Louis Southwest at I-44 and Hwy 141. Tom the Manager and Tom at the counter were friendly and accommodated all questions cheerfully. Tom the Manager actually took a little time to chat and seemed to be a very conscientious and caring fellow in regards to ensuring we had an enjoyable stay at the Drury. We wanted to thank him and the staff for a great stay. The room was comfortable n clean all accommodations were great and the food was handled well by the staff and was a good meal for dinner and breakfast, no complaints at all.

I wanted to love this hotel.
I traveled from Rochester Ny for a family reunion, and family in Mississippi recommended this hotel.
I made a reservation online for 6/21-6/23.
To make it easier put my credit card information in. Traveled to the hotel maybe 30 minutes later. Checked in by staff named Kim. She was also told that I made a reservation. I’m not sure if she was paying attention (NOT) because she created a new reservation for only 1 day! On 6/22 myself & spouse went to a family reunion and came back and could not get in the room. After going downstairs to correct this issue 3 times and being accompanied by “ the manager” the key still did not work! “The manager,” went down to correct the issue. But in the interim asked if our belongings were still in the room! WHAT!!!!!
The staff was supposed to copy my reservation that was made on 6/21, that did not happen, the charges were different and they charged my bank account twice.
The staff needs to be better trained and proper customer service.
I did printed out receipts with attitude.
We don’t need this hotel chain in New York!

We have stay several times at the San Antonio Drury Hotel with excellent service however this last time turned into a disaster. My husband is disable so we need roll in shower but when we check in and went to room there was tub not what we had reserved. So front desk was very kind and got us room across in plaza for roll in shower for 2 of the 3 nights we were staying. We had to move across parking lot to get our new room but to our surprise we got bed bug bites when I inform the front desk all she said was she would inform housekeeping. SO PLEASE CHECK YOUR BED FOR BED BUGS WE ARE STILL ITCHING AND PUTTING MEDS ON BITS

I'm 85 years old, we spent the night at the Meridian, Ms. Drury. Cleanest and most comfortable room I've ever had. Everything was excellent, professional staff all around, good free dinner when we arrived and good free breakfast to wake up to. Nothing at all wrong! A rare treat after a 9 hour drive. This was our first stay at Drury but it won't be out last.

This is for a stay at the Drury Inn in St. Joseph, MO.
The pros:
1. Very clean
2. Very Quiet
3. Friendly staff
4 Excellent breakfast which includes toast, pastries, apples, bananas, oranges, three types of cold cereal, hot oatmeal, sausage, biscuits and gravy, scrambled eggs, apple and orange juice and coffee. There was a covered pan labeled pancakes, but there were none the two days we stayed there.
5. They also have a 5 p.m. meal
6. Pool was open and appeared to be clean.
7. There is a second thermostat on the wall so that you do not have to go to the built in wall unit to control the temperature.
Cons:
1. Entrance may be somewhat hard to find for some people because hotel sits behind a convenience store/gas station and the entrance is through a shared parking lot between that store and a Mexican restaurant.
2. There was a slight sewer smell in the lobby the day we checked in, but not in the rest of the hotel. This smell was gone by the second day so it must have been a temporary problem with a nearby restroom.
3. The set up for hanging clothes is weird. Instead of a rod going al the way across and a shelf for clothes and hats above that, there is a short rod high up on the same level as the shelves, then the shelves themselves in a sort of cube shape and then a longer lower rod under the shelves for more clothes. The upper rod is too narrow to hang more than a couple of things and the iron and ironing board are in the same space. We had to move the iron to have enough space to hang up our longer clothes because they dragged the floor on the lower rod.
4. The hinged door for the bathroom had been removed and a sliding door on a track had ben installed on the wall outside the bathroom. The problem was that the door would not stay slid all the way shut and left at least a 6"gap. Not only was this a privacy problem when answering the call of nature in the bathroom, but the door also covered the clothes hanging area when slid open. We were constantly sliding the door one way or the other.
5. There is no vent or heat bulb in the bathroom. If you stink up the bathroom you just have to live with it, even in the rest of the room, since the sliding door would not stay all the way shut. The mirror also fogs up with no vent. If you are cold blooded you have to dry off quickly with no heat bulb.
6. The bathroom had apparently been converted to a handicapped room because it had a walk-in shower, handrails around the toilet and the aforementioned sliding door, We had not asked for a handicapped room, but were OK with that. The doorway looked wide enough, and the bathroom was big enough, that we wondered why they needed to remove the original door. Also, the toilet seemed to be regular height rather than handicapped height, although we did not measure it.
The pros far outweigh the somewhat minor cons and we would recommend a stay here.

The family & i have always stayed at this Drury inn, since 2010, every time we come to San Antonio. I would like to Thank the GM Andrew and his entire Staff, they have Top Notch Customer Service. Job Well done.

Drury Inn & Suites San Antonio Northwest Medical Center
3.0 stars9806 Interstate Hwy 10 W, San Antonio, TX 78230 US

Made reservations in Greensborough, NC for a suite. It said it was 5 stars on the web. When we checked in and went to our room, we opened the door and the smell was horrible. It smelled like smoke and booze, the carpet was filthy, the sheets had black grease stains on them and there were people partying in the hallway at 2am for hours.
My husband found a sewing needle in the carpet which our small dog could have stepped on. We should have left as soon as we saw the room. Worst hotel we’ve ever been in- dump!

We had a wonderful stay! We got an oversized king room. The room was beautiful and comfy!!! The amenities were absolutely great. A free breakfast, dinner and 3 free drinks. Staff was friendly and went out of there way to make sure we were happy.