The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... もっと見る
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... もっと見る
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I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
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企業情報
連絡先
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , 英国
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4.7
優良
547件のレビュー
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Right on time
Placed order not expected to get it before Christmas but thanks to going the extra mile got things done
2025年12月23日
DTW Tools & Machinery Ltd からの回答
Hi Kevin,
We really appreciate your review. We look forward to serving you again in the future.
Kind regards,
Christopher
Super quick service with great updates…
Super quick service with great updates on delivery times, would happily use again
2025年12月22日
DTW Tools & Machinery Ltd からの回答
Hello David,
Thank you very much for taking to the time to leave us an excellent review, it is very much appreciated. We're delighted to hear you were happy with the service provided and we hope to see you again soon!
Kind Regards,
Dan.
Great communication from chris and co
Great communication from chris and co. Will order from again
2025年12月5日
DTW Tools & Machinery Ltd からの回答
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, we really appreciate it. I'll be sure to let Chris know you mentioned the service you received as well, he'll be delighted to hear this.
We look forward to serving you again soon!
Kind Regards,
Dan.
Happy customer
Web site easy to use. Equipment in stock and delivered as promised. I would be happy to purchase more product from DTW
2025年12月3日
DTW Tools & Machinery Ltd からの回答
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, it's greatly appreciated.
We look forward to seeing you again soon!
Kind Regards,
Dan.
Kind Regards,
Dan
DTW Tools & Machinery Ltd からの回答
Hello Akaldeep,
Thank you very much for leaving us a review. We're delighted to hear you were happy with the service provided.
Kind Regards,
Dan.
DTW Tools & Machinery Ltd からの回答
Hello Jacob,
Thank you very much for leaving us a review. We're really pleased to hear you're happy with everything.
Kind Regards,
Dan.
Great price including delivery charge
Great price including delivery charge, and delivered quickly
2025年11月24日
DTW Tools & Machinery Ltd からの回答
Hello Colin,
Thank you very much for your review. Glad to hear you were happy with the pricing and delivery times.
We look forward to seeing you again soon!
Kind Regards,
Dan.
I ordered a Stihl chainsaw from DTW…
I ordered a Stihl chainsaw from DTW tools. I found them to offer the best price and also had a good offer on the accessories. The chainsaw was delivered within 48 hours and arrived well packaged and in good condition. I would recommend this site and will definitely purchase other items in the future from them.
2025年11月24日
DTW Tools & Machinery Ltd からの回答
Hello Susan,
Thank you very much for taking the time to leave us a review, we really appreciate it. We're also delighted to hear you were happy with the service provided and the prices offered online, which we always try our best with. We look forward to serving you again in the future!
Kind Regards,
Dan.
DTW Tools & Machinery Ltd からの回答
Hello Tracy,
Thank you very much for your review, we appreciate the feedback on our website and service offered and I'm glad to hear you were happy with everything.
We hope to see you again soon!
Kind Regards,
Dan
Good after sales
There was slight damage to the machine caused by the delivery. Sent pictures and replacement part arrived promptly. Thanks
2025年11月24日
DTW Tools & Machinery Ltd からの回答
Hi Rich,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Kress Pruning Chainsaw
Lovely small chainsaw, light and powerful for branches of at least 5". Motor runs smoothly and quietly and nice that it has a built in boiler.
2025年11月24日
DTW Tools & Machinery Ltd からの回答
Hi Chris,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi David,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi Peter,
Thank you so much for the lovely review. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi Robert,
Thank you so much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Used online chat with Chris
Used online chat with Chris - he was polite, helpful and knowledgeable and I was able to find the warranty and service information for the product I wanted to buy quickly, hence I went ahead and gave my order to DTW Tools :) Happy customer. Thanks Chris.
2025年11月25日
自発的なレビュー
DTW Tools & Machinery Ltd からの回答
Hello Carol,
Thank you very much for taking the time to leave us a review, we really appreciate it.
It's also great to hear you were happy with the service provided by my colleague Christopher, so we'll be sure to pass on your feedback too.
Thank you once again for ordering with us, and we hope to see you again soon!
Kind Regards,
Dan.
Ordered a Kress mini chainsaw with an…
Ordered a Kress mini chainsaw with an estimate 2-3 day delivery. Nothing arrived, no updates in the order section of the website so contacted them. Item not in stock so actual delivery for order placed before 9am 13 November was 21 November. No information in description that this item needs chainsaw oil, which is not included. Now I have ordered some which will not arrive until 26 November. Would not recommend and will not be using again.
2025年11月21日
自発的なレビュー
DTW Tools & Machinery Ltd からの回答
Hello Kathryn,
Thank you for taking the time to leave feedback on your order, and I'm truly sorry to hear that it wasn't a great experience for you.
We fully appreciate the frustration when items don't arrive on time. Please know we take the matter very seriously and have looked into this situation to find out how to prevent this happening again. After investigation, it looks as though there had been a slight stock discrepancy between our warehouses, which led to all items showing as available on a shorter delivery time, when in fact it was taking a few additional days for our warehouse to bring all items together before we despatched. We take full responsibility for this and have added additional measures to ensure this kind of thing will not happen again. We have also updated our website page to avoid confusion regarding chain oil, and made sure the chain oil is available to add with the chainsaw.
We never want to leave a customer feeling let down, so again please know we have taken your feedback on board in order to improve our service and ensure this does not happen again.
If there is anything else we can possibly do to make this a better experience for you, please don't hesitate to contact us on 01257 422 200 or website@dtwtools.co.uk. We'd really appreciate the opportunity to make this right.
Kind Regards,
Dan
DTW Tools & Machinery Ltd からの回答
Good afternoon A B,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Good all round
Good price, good communication and speedy delivery would definitely use again.
2025年10月31日
DTW Tools & Machinery Ltd からの回答
Good morning Carl,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Fantastic service with friendly staff…
Fantastic service with friendly staff who answered my questions. Very competitive price with item arriving next day.
2025年10月29日
DTW Tools & Machinery Ltd からの回答
Hi Richard,
Thank you so much for the lovely review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
good service
2025年10月27日
DTW Tools & Machinery Ltd からの回答
Hi Ray,
Thank you very much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
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