The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... もっと見る
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... もっと見る
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I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
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企業情報
連絡先
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , 英国
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4.7
優良
547件のレビュー
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Quick delivery
Quick delivery, good product.Cut through bricks like a hot knife through butter.Thanks.
2026年3月9日
DTW Tools & Machinery Ltd からの回答
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the quality of the product and the service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan.
Easy site to navigate
Easy site to navigate - the mower arrived promptly. Would definitely use again.
2026年3月2日
DTW Tools & Machinery Ltd からの回答
Hi Ann,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the feedback on our website too!
Looking forward to serving you again in the future.
Kind Regards,
Dan.
Brilliant brand new product packaged…
Brilliant brand new product packaged well and very fast delivery service.
2026年3月5日
DTW Tools & Machinery Ltd からの回答
Hi Darryl,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we look forward to serving you again in the future.
Kind Regards,
Dan.
Excellent service excellent value
2025年8月26日
DTW Tools & Machinery Ltd からの回答
Hi Susa,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Amazing service and updates .
Amazing service and updates .
Ordered STIHL motormix on Wednesday afternoon and arrived 10.20 the following day on a standard delivery 🚚.
Price of the STIHL motormix was also very competitive.
10/10 fully recommend and will be using again.
2026年3月12日
自発的なレビュー
DTW Tools & Machinery Ltd からの回答
Hi Alexander,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi Kamiar,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Best price I could find for Stihl item…
Best price I could find for Stihl item I ordered. Delivery was really fast. Kept abreast of delivery timing at all points.
2026年2月9日
DTW Tools & Machinery Ltd からの回答
Hi,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hello John,
Thank you for taking the time to leave us a review, however I am sorry that your experience wasn't a great one.
I would really appreciate the opportunity to look into this one further for you, so if you could, please give us a call on 01257 422 200 or email website@dtwtools.co.uk and we'll ensure this is escalated for you.
Kind Regards,
Dan.
DTW Tools & Machinery Ltd からの回答
Hi Customer,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi James,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Excellent communication and service…
Excellent communication and service with easy on line ordering making the whole process a breeze.
would recommend anyone looking for garden equipment to use DTW.
2026年2月6日
DTW Tools & Machinery Ltd からの回答
Hi Paul,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi Anon,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Purchased a Stihl Lawnmower
The box was left on the driveway upside down in the rain with the box completely open. Checked our camera as we have a ring doorbell, the deliverer only knocked on the door and didn’t ring the doorbell so didn’t hear, and it was only by chance I popped out outside to even know it was there! Where the box was upside down there’s some slight damage to the lawnmower from having the full weight of the engine resting on the handle, but overall the price was good as it had an around 20% discount so haven’t made a complaint but the delivery and condition of the item could have been better and/or avoided.
2026年2月2日
DTW Tools & Machinery Ltd からの回答
Hello Tom,
Thank you for taking the time to leave us a review, however I am sorry that you have had a bad experience with our courier.
Hopefully from what I can see the service provided by ourselves was good and unfortunately just the courier had let us down, but if there is anything further we could have done to earn a better review then we'd really appreciate the opportunity to improve. Having said that, we do take full responsibility for our couriers and we'll escalate this with them to ensure better service going forward.
If you'd be willing, please call us on 01257 422 200 or email website@dtwtools.co.uk so we can look into this further for you.
Thank you.
Kind Regards,
Dan.
DTW Tools & Machinery Ltd からの回答
Hi D J,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Competitive and Professional
Competitive pricing, immediate response, next day delivery, impossible to criticise in any way, deserving of the highest place
2026年1月26日
DTW Tools & Machinery Ltd からの回答
Hi Mathew,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Bought as a present so cannot review…
Bought as a present so cannot review product. I have a Stihl strimmer myself which is why I bought it due to it's reliability and easy start. The company dealt with my order quickly and the three items I ordered were sent together. Happy with how my order was processed,
2026年1月12日
DTW Tools & Machinery Ltd からの回答
Hi Diana,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Beam supplied is of good quality and…
Beam supplied is of good quality and value.
DTW service is very good and their back up was very good when the courier had issues.
thank you
2026年1月7日
DTW Tools & Machinery Ltd からの回答
Hi Matthew,
Thank you so much for the lovely review. We really appreciate it. Thank you for your understanding with the courier. We look forward serving you again in the future.
Kind regards,
Christopher
Superb Service
I cannot praise the service & price from this Company. I purchased a Stihl Battery Chainsaw as a present for my parents & was slightly last minute but I received it in time. Dan was superb in ensuring I received their present in time & the advice I received was first class. I won’t hesitate to use this company again & have recommended to many of my friends.
2025年12月22日
DTW Tools & Machinery Ltd からの回答
Good morning Anita,
Thank you very much for the lovely review. We really appreciate it. I will let Dan know about your praises too which I'm sure he will be happy to hear of. We look forward to serving you and your friends again in the future.
Kind regards,
Christopher
DTW Tools & Machinery Ltd からの回答
Hi David,
Thank you so much for the review, we really appreciate it. We look forward to serving you again in the future.
Kind regards,
Christopher
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