Dua Travels レビュー 

Dua Travels からの回答

2026年2月13日

Dear Awais,

Thank you so much for sharing your experience!

We’re thrilled to hear that your first Umrah with Dua Travels was smooth and well-supported. Brother Ibrahim always strives to provide attentive, round-the-clock support and ensure every service is delivered as promised, so it’s wonderful to know he was able to assist you every step of the way.

We look forward to serving you again for future journeys, Insha’Allah, and making your next experience just as seamless and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Thank you so much for your wonderful feedback, Muhammed Tariq!

We’re delighted to hear that your Umrah journey with Dua Travels was smooth from start to finish. Yusuf always strives to provide professional, helpful, and personalized support, and it’s wonderful to know he went out of his way to accommodate your needs, arrange your visa, and organize transport for you.

Your recommendation means a lot to us, and we look forward to assisting you again for your future journeys, Insha’Allah, making them seamless, comfortable, and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Soran,

Thank you for your kind words!

We’re glad to hear that Haris was able to find a suitable and reasonable Umrah package for you. We completely understand that plans can change, and we hope to assist you whenever you’re ready to travel.

We look forward to helping you plan your Umrah journey in the future, Insha’Allah, and making it smooth, comfortable, and stress-free. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Mustak,

Thank you for sharing your experience!

We’re delighted to hear that your first journey with Dua Travels was a positive one. Haris always strives to provide professional support and accommodate any changes to ensure a smooth and stress-free experience.

We look forward to assisting you again for your future Umrah or Hajj plans, Insha’Allah, and making your next journey even more seamless and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Guest,

Thank you so much for sharing your amazing experience!

We’re thrilled to hear how patient and dedicated Haris Bhai was throughout the entire process, even with all the changes and questions you had. Going the extra mile to ensure every detail is taken care of and finding the best package is exactly what we strive for at Dua Travels.

Your trust and recommendation mean a lot to us. We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth, affordable, and completely stress-free. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Dear Anwar Family,
Thank you so much for your wonderful feedback!

We’re delighted to hear that your December 2025 Umrah journey was smooth, well-organized, and stress-free. Abdul Hadi always strives to provide trustworthy guidance and support, especially for first-time pilgrims, so it’s wonderful to know he helped simplify your journey and encouraged you throughout.

We truly appreciate your recommendation and kind words about our service and reasonable packages. We look forward to assisting you again for future Umrah or Hajj journeys, Insha’Allah, and making every experience seamless, comfortable, and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Henry,

Thank you so much for your kind feedback!

We’re delighted to hear that your Umrah journey went smoothly and that Rumman was able to provide helpful guidance throughout the process. Ensuring good hotels, guides, and visa arrangements are all part of making the experience stress-free, and it’s wonderful to know you were satisfied.

We truly appreciate your recommendation and look forward to assisting you again for your future journeys, Insha’Allah. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Jazil,

Travel Agent Muhammad Yusuf was responsive and understanding, he created many packages for me within short amount of time so I could see by best available options. Definitely consult Dua Travels for your umrah trip.

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Naima,

Thank you so much for your wonderful feedback!

We’re delighted to hear that your Umrah visa process was quick, straightforward, and efficiently handled by Ibrahim. Providing a smooth and affordable service while taking care of all the details is exactly what we aim for.

Your recommendation means a lot to us, and we look forward to assisting you, your friends, and your family for future Umrah journeys, Insha’Allah. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Syed Shamim,

Thank you so much for sharing such a detailed and heartwarming review! 🌟

We’re thrilled to hear that your Umrah journey with Dua Travels was smooth, comfortable, and stress-free from start to finish. It’s wonderful to know that our hotel arrangements, transport services, and overall organization met your expectations.

A special thank you for acknowledging Yusuf Khan bhai — his dedication, support, and warm care truly reflect our commitment to every pilgrim’s experience. Knowing that you felt well taken care of throughout your journey means the world to us.

Your kind recommendation is greatly appreciated, and we look forward to assisting you again for future Umrah or Hajj trips, Insha’Allah, making every journey seamless, comfortable, and memorable. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Dear Dua Noor,

Thank you so much for your kind feedback!

We’re delighted to hear that Haris provided valuable information and guidance for your upcoming trip. His knowledge, helpfulness, and dedication to supporting our clients are exactly what we strive for, and it’s wonderful to know you appreciated his expertise.

We look forward to assisting you again for your Umrah or Hajj journey, Insha’Allah, and making the experience smooth, stress-free, and memorable. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Dear Anon,

Thank you for your kind feedback!

We’re glad to hear that Muhammad Yusaf was able to promptly answer all your queries and provide you with great service. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.

We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日 に公開

Thank you for your kind feedback!

We’re glad to hear that Muhammad Yusaf was able to promptly answer all your queries and provide you with great service. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.

We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Dear Najam,

Thanks for the 5 star review. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.

We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Fauzia,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Sister Marina was able to assist you with all your questions and provide quick, polite, and helpful support. Making the booking process smooth and stress-free is exactly what we aim for, and it’s great to know you had a positive experience.

We look forward to helping you plan your Umrah journey in the future, Insha’Allah, and making it seamless and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Guest.

Thank you so much for your kind feedback!

We’re thrilled to hear that Muhammad Yusuf provided helpful guidance, clear explanations, and tailored the packages to suit your needs with hotels close to Haram. Providing practical advice and ensuring a comfortable, well-planned journey is exactly what we aim for.

We look forward to assisting you again for your next Umrah or Hajj trip, Insha’Allah, and making it smooth, stress-free, and memorable. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Altaf,

Thank you so much for your kind feedback!

We’re delighted to hear that Rumman provided excellent service and was able to accommodate your hotel, flight, and transport needs, even with the changes you made. Ensuring a smooth and flexible experience for our clients is always our priority.

We look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, and making every trip comfortable, organized, and stress-free. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Dear Abdullah,

Thank you for your kind words!

We’re glad to hear that Rumman Ahmed provided responsive and patient service while helping with your itinerary adjustments. We completely understand that plans can change, and it’s wonderful to know he handled your cancellation with grace and professionalism.

We look forward to assisting you in the future, Insha’Allah, and making your next Umrah or Hajj journey smooth, stress-free, and memorable. 🤲

Thanks
Dua Travels team

Dua Travels からの回答

2026年2月13日

Thank you so much for your wonderful feedback!

We’re delighted to hear that Mohammed Ibrahim provided excellent support throughout your Umrah visa application and made the process smooth and hassle-free. His dedication to helping at every step is something we truly value.

We sincerely appreciate your recommendation and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah. 🤲

Thanks
Dua Travels Team

Dua Travels からの回答

2026年2月13日

Dear Oussama,

Thank you for your feedback. We would like to take this opportunity to clarify the situation.

You booked your flight independently and arrived in Makkah on 14 November 2025, while your hotel booking with us was confirmed from 15 November 2025 to 21 November 2025. We were not informed about your requirement for accommodation on 14 November. When the hotel declined early check-in and requested either payment for an extra night or check-in the following day, a 1-star review was posted immediately, and our contact attempts were blocked. Please note that Dua Travels was not at fault in this situation, and the review does not reflect the service we provided.

Regarding your stay in Madinah, the hotel informed you via email about a change due to overbooking and reallocated your booking to a property that was closer and of higher rating. This upgrade was provided at no additional cost. Despite this, a negative review was posted again, which we feel is unfair and misrepresents the services we diligently arranged for you.

In light of the above, we must respectfully deny the allegations made against Dua Travels. We always strive to provide the best service to our clients, and in this case, all actions were handled appropriately and professionally.

We hope this clarifies the situation.

Kind regards,
Dua Travels Team