Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... もっと見る
企業が回答しました
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... もっと見る
企業が回答しました
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... もっと見る
企業が回答しました
企業情報
当該企業による記述
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
連絡先
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, 英国
- ask@duckandcover.co.uk
- duckandcover.co.uk
4.0
ほぼ満足
422件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Been waiting for over a week and no…
Been waiting for over a week and no information about arrival date, poor service
2022年12月1日
Duck and Cover からの回答
Thank you for your review. Your order, along with many others, was delayed due to the Royal Mail strikes in November and December which had a huge impact on us. Not only were the despatch times longer but we received a huge influx of emails chasing orders which meant we were then reactive rather than being proactive in dealing with the problem. We are looking at using an alternate service so we are not caught out again. Apologies for the drop in service levels.
Best wishes
Sian, D & C Customer Services
Lack of updates on orders
Lack of updates on orders - still awaiting despite being ordered on the 18th November, emailed requesting update - no response
2022年12月1日
Duck and Cover からの回答
Thank you for your review and for leaving an order number so I could investigate. Your order was delayed due to the Royal Mail strikes which impacted us a lot. Not only were the despatch times longer but we received a huge influx of emails chasing orders which meant we were then reactive rather than being proactive in dealing with the problem. We are looking at using an alternate service so we are not caught out again. Apologies for the drop in service levels.
Best wishes
Sian, D & C Customer Services
Amazingly good!
Top clothing, I have shopped with them for years and I find the quality is fantastic, always great prices....wouldn't shop anywhere else.
2022年11月25日
自発的なレビュー
Duck and Cover からの回答
Hey Ross, thanks for the great review! So pleased you continue to be happy with the clothes we produce.
Best wishes,
Sian, Duck & Cover
Good Quality
Good quality and prices and deals, there was a short delay with order processing but received an email to update me of the delay - 2nd time of using Duck & Cover and will use again.
2022年11月8日
自発的なレビュー
Duck and Cover からの回答
Many thanks for your review. We would welcome your business again next time you are ready to order.
Best wishes
Sian, D & C Customer Services
Great quality clothes
Great quality clothes and always great discounts but check the sizes as an xxl is about a standard large , sizes come small
2022年11月11日
自発的なレビュー
Duck and Cover からの回答
Thanks for the review. If you ever have issues with goods that are mis-sized please get in touch with Customer Services. Our size guide is on the website to check against.
Best wishes,
Sian, Duck & Cover
Duck and Cover からの回答
Thanks for the review John. This feedback will be passed on to our merchandising team who keep a close eye on issues such as this.
Best wishes,
Sian
Duck & Cover Customer Services
Expensive returns policy. Beware.
Ordered 2 hoodies from Duck & Cover. Both were the same size (medium). One fit perfectly. One I could not even get my head through the neck! Was going to return but they require you pay your own postage. Very unusual these days. So had to give to a friend - a friend with a very small head. They need to rethink their returns policy. Won't use again.
2022年9月23日
自発的なレビュー
Duck and Cover からの回答
Hi Michael, sorry to hear that one of the hoodies appeared to be faulty. Our returns policy would have covered your postage for this situation had you made contact with us. It's a shame you didn't speak to one of our customer service team as they would have been happy to help.
Thanks and best wishes
Sian
Item not delivered
Duck and cover asking for a review on how they did when I haven't received my item or have any clue when and if it will be delivered.
Stated delivery between 2 and 5 days, now day 7 and still no package.
2022年11月8日
Duck and Cover からの回答
Hi Tony, please accept our sincere apologies for the delay in sending out your order and for having received the request to review the order before you had received this. Having moved to a new warehouse recently this has had a short term impact on our usual despatch service levels.
In future, if you are concerned where your order is or have any questions please contact our Customer Service team who will be happy to help you.
Duck and Cover からの回答
Hi Mark
Thanks for your review and glad you like the coat.
Best wishes
Sian
I ordered a medium snood hoody
I ordered a medium snood hoody. U sent a XXL. You asked for proof which i sent. I then received a offer to buy 2 snood hoodys for 1. I have emailed you numerous times for a returns label. You no longer have any mediums left. I just want a refund for your error but noone is replying to me. I refuse to pay postage to return something you sent by mistake.
2022年11月7日
Duck and Cover からの回答
Hi Lisa, firstly, thank you for your review although apologies that we got your order wrong.
I have looked into the correspondence you sent us and can see you tried to make contact with us on several occasions when the office was closed at the weekend however as soon as we reopened we got in touch to send you a QR code for a pre-paid label to send back the incorrectly sized hoodie.
As soon as we receive the hoodie back we will refund you in full for this or exchange it for the correct size if we have this in stock again.
We will also make sure you get the 241 offer if we have sufficient stock.
Kind regards
Sian
duck and cover are great value for money
I bought duck and cover at my local shop from early 2000s when I couldn’t get locally I drove to nearest town as quality was always good. Still can’t buy locally 😞 but online shopping has always been a great experience, and when I made a mistake on order recently customer service where so fast to sort order out 😊 I wish all online shopping was this good.
2022年10月6日
自発的なレビュー
Duck and Cover からの回答
Hi Adrian, thank you for your review of our products and service. I am glad to hear that you were impressed with the service you recently received as we do try to go above and beyond for our customers.
Best wishes
Sian
As always good quality at reasonable…
As always good quality at reasonable prices.
Only wish they would make more knitwear and jumpers.
Too many hoodies.
This is not criticism more a personal point of view.
2022年10月5日
Duck and Cover からの回答
Hi Gareth
Many thanks for taking the trouble to write this review. We do have some new knitwear coming out for the autumn / winter season so keep your eyes peeled! I will however also pass on your feedback to the relevant team as we are always interested in customer feedback.
Best wishes
Sian
order pickers are colour blind
ordered a red polo shirt received a black one are there order pickers colour blind i mean how do you mistake black for red not impressed as i dont have the time to mess around with returns
2022年9月2日
自発的なレビュー
Duck and Cover からの回答
Hello Lee, thanks for your review, although I do not believe it is a true reflection of the situation that occurred.
When you placed your order you did actually order a black polo t-shirt amongst other items, which were duly sent out to you. I'm aware that on receipt of your order you contacted our Customer Service team to query why you had not received a red one, to which we directed you to your order confirmation clarifying that a black polo was ordered, not red. Of course, we also offered to refund you for this as we did not have any red in stock, although I believe you didn't want the fuss of sending back the black polo and so kept hold of this.
Our pickers can make mistakes as they are only human, however, on this occasion, this was not the case.
Kind regards
Sian
Duck and Cover からの回答
Thank you for your positive review. It is much appreciated.
Kind regards
Sian
still waiting for my goods to arrive
2022年9月2日
Duck and Cover からの回答
Hi Paula, I have looked into your order and can see this was placed just before there were two days of industrial action by Royal Mail and it was a bank holiday weekend. I am pleased to say though even though we were faced with these obstacles your order was still delivered within the promised time frame of a standard delivery which is between 2-5 working days.
In future it would be helpful if you were to contact our Customer Services department for an update so we have the opportunity to resolve any issues, instead of writing a bad review.
Kind regards
Sian
I always used to wear duck and cover…
I always used to wear duck and cover back in the late 2000's and was super surprised to see the website now. I purchased about 6 items in the sale and they were really cheap so I was expecting the quality to have dropped. However it hasn't and they are fantastic value. Quickly deliver and highly recommended 👌🏻
2022年8月19日
自発的なレビュー
Duck and Cover からの回答
Thankyou for the review Aaron, we are very happy to hear you are pleased with your new items.
Beth
Duck and Cover からの回答
Thankyou Simon for the kind review!
Beth
Easy ordering
Easy ordering, arrived in a good time. Jeans are good quality and fit as expected.
2022年7月3日
Duck and Cover からの回答
Thankyou for the review Rory!
Beth
duck and cover are a company that i buy…
duck and cover are a company that i buy from regularly. they sell good quality well designed clothes and have respect for their customers.
2022年7月1日
Duck and Cover からの回答
Thankyou for the review Donnie!
Beth
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。