Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... もっと見る
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Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... もっと見る
企業が回答しました
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... もっと見る
企業が回答しました
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... もっと見る
企業が回答しました
企業情報
当該企業による記述
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
連絡先
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, 英国
- ask@duckandcover.co.uk
- duckandcover.co.uk
4.0
ほぼ満足
422件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Low quality products - Good customer service.
Item have not been quality checked before shipped. Received joggers with missed stitching and loose threads. Waste of time to return. Score would have been lower if not for the customer service.
2022年6月30日
自発的なレビュー
Duck and Cover からの回答
We are sorry to hear our Joggers did not meet your expectations. Our customer service team is always available to help with exchanges/returns on faulty items.
Beth
Brilliant customer service,
Brilliant customer service,
I placed an order recently on the website but wanted to change the delivery date. I sent an email to their customer service team and got a prompt reply and a suitable change to the date. One of their employees took personal responsibility in organising this for me.
And the joggers were good quality too!
2022年6月10日
自発的なレビュー
Duck and Cover からの回答
Thank you for your review Shah! I am pleased to hear our customer service team were able to help you with your request.
Beth
Bad stock taking and charges
Despite being in stock when I ordered t-shirt was out of stock when it came to dispatch, mess up over delivery charges on replacement t-shirt
2022年5月31日
Duck and Cover からの回答
We are very sorry to hear you had a poor experience. We are currently implementing a new system to ensure that stock mistakes do not happen.
Beth
Duck and Cover からの回答
Thank you for your review!
Beth
Great quality
After recently losing around 4 stone I needed to buy a lot of new clothes (went from XL to S). Have ordered tons of stuff, all from sale or weekly deals and all of it is perfect. Absolutely love the stuff. Great quality, perfect fit and delivered within around 4-5 working days. Would have no hesitation in recommending.
2022年5月10日
自発的なレビュー
Duck and Cover からの回答
Hi Raouf, we're pleased you're finding the fit is good! Thanks for the review.
Jonny
First time customer of D&C
First time customer of D&C. Quality seems good, Although, an item in my order arrived with a stain on the hood which probably happened during packing as it was in a sealed bag. Customer service were great, contacted via email to report the problem and they supplied a free returns label by return. Plus, as the item was low stock they held a replacement back for me until the damaged item arrived with them. All sorted within a week. Will definitely be purchasing more from D&C. Thanks again.
2022年5月7日
自発的なレビュー
Duck and Cover からの回答
Thanks for the kind review, I'm glad the customer service team were able to sort so quickly for you.
Thanks,
Jonny
My order
Only 1 pair of jeans came with order there was ment to be 2 emailed them and just got reply there sending the other pair
2022年5月6日
Duck and Cover からの回答
Please can you update the review once you have received the final order?
Thanks,
Jonny
I have had joggers hoodies Jeans and…
I have had joggers hoodies Jeans and all have been really good
2022年5月4日
Duck and Cover からの回答
Thanks for the review Lorraine.
Jonny
TOP SITE.GREAT GEAR
fantastic clothes been wearing D&C for years...usually a deal on the go if you use there site directly..
2022年5月4日
Duck and Cover からの回答
Thanks for the review Chris, you're right. We're always looking at getting the best deals to our customers.
Jonny
First class communication
First class communication, super fast delivery, an excellent purchase experience.
2022年5月3日
Duck and Cover からの回答
I appreciate you taking the time to review us Peter.
Many thanks,
Jonny
Duck and Cover Good quality clothing at affordable price
Great quality clothing bought alot of clothes for my boys fit well and look lovely on.
Easy to use website and very fast delivery .
Would definitely recommend them .
2022年5月3日
Duck and Cover からの回答
Happy you're pleased with the service Evey and thanks for doing this review.
Jonny
Duck and Cover からの回答
HI Geoff, by any chance did you speak with our customer service team with regards to a faulty item? This is something we could look into for you.
Many thanks,
Jonny
Quality items and great prices
Quality items at great prices, happy customer, that’s why Duck & Cover are one of my ‘go to’ outlets
2022年4月6日
Duck and Cover からの回答
Appreciate the comments there Bernie! Have a good one.
Jonny
Duck and Cover からの回答
Thanks Aubrey, great review.
Jonny
Duck and Cover からの回答
Hi Darren,
We appreciate you taking the time to review our service. Thank you.
Many thanks,
Jonny
Quality clothing at good prices plus a…
Quality clothing at good prices plus a fast efficient service.
2022年4月5日
Duck and Cover からの回答
Hi Callum,
We do try! Thank you for the review.
Many thanks,
Jonny
Duck and Cover からの回答
Hi Mr Steele,
Great review! Thanks.
Many thanks,
Jonny
Duck and Cover からの回答
Hi Simon,
Thank you for reviewing us.
Many thanks,
Jonny
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