Duck and Cover レビュー 

422
•
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... もっと見る

5つ星のうち5の評価

Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... もっと見る

企業が回答しました

5つ星のうち5の評価

Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... もっと見る

企業が回答しました

企業情報

  1. 紳士衣料店
  2. ・
  3. 衣料品卸業者
  4. 衣料品提供業者
  5. 衣料品店

当該企業による記述

Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

422件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 75%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(422)

過去12か月のレビュー数: 20件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service and quality…

Great service and even better quality (so good I ordered 3 of same jacket in range of colours). Prompt refund of wrong sized items too. All round winner!

2022年3月30日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Roy,

We're pleased you like the product and service. Thank you for the review.

Many thanks,
Jonny

5つ星のうち2の評価

Disappointed with the quality and style of recent purchases

I have been purchasing D&C clothing for a very long time (15 yeats) but have to say Ive been very dissappointed with the quality of the last couple of items. Definately not the same quality as previous goods. I know the company has been sold to another clothing brand company. But please retain the quality of fabrics and styling that was there previously. We can all buy average quality clothing elsewhere at half the price. It would be such a shame to loose the good stuff.

2022年2月14日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Sally, I have requested more info so I can look into your situation. Can you please follow the steps?

Many thanks,
Jonny

5つ星のうち1の評価

Still waiting after 10 days with no…

Still waiting after 10 days with no communication. Lazy People doing business!!!

2022年2月11日
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Praveen,

I would like to thank you for reaching out. Looking into your order, it was raised on the 5th (a Saturday) and delivered on the 12th. We have 5 working days to get the order to you on the shipping type you applied at checkout.

Whilst we missed this by 1 day, which I can only apologise for, it was most likely Royal Mail with a delay. Also, you will have been sent an email giving you a link to check the status of your order.

Your order is complete, may I ask you to please review us based on the current situation. If you need to get in touch with us in future, please visit the contact us page on our website.

Many thanks,
Jonny

5つ星のうち4の評価

Still trying to find it!

I bought a knitted hoody from here a few years ago but I grew. So I've been trying to find the same one since! It was so comfortable, I just wish I could have it again in a large 😁

2022年2月8日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Mark,

This may be a product that would be considered in our Archive but if you would take a look at our current stock there may be something you might like.

We do have new releases coming soon that includes knitwear. If you sign up to our mailing lists you will get first chance at it!

Many thanks,
Jonny

5つ星のうち5の評価

Duck and Cover never let me down!!!

Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fantastic delivery even when listed as Standard, I receive most orders the next day. They also keep me well informed of fantastic deals and discount codes to take advantage. They've also teamed up with ClearPay which presents a perfect way of managing my finances whilst taking advantage of deals.

2022年2月8日
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Farai,

Thank you for taking the time to write such an in depth review. We try our best to make sure you come away happy.

Many thanks,
Jonny

5つ星のうち1の評価

Bought a top from them,note that i paid…

Bought a top from them,note that i paid for it be delivered to me, they supplied the wrong size.

i asked for return and refund, they provided returns label, item was returned, they only refunded me my payment minus the original cost to have it delivered to me.

is this normal, i paid for something that was not even my mistake!

2021年11月25日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Abz,

For us to deliver the best possible prices to you we are unable to offer free returns at this time. However if there is a fault in the garment or you we're unfortunate enough to receive an incorrect size then we would of-course send a returns label for you to return at no cost.

If either of these scenarios apply to you then please contact customer service on the following link.

https://www.duckandcover.co.uk/pages/contact-us

Many thanks,
Jonny

Edit: Thank you for providing more information on your order. I can see as a result of an error you have not been refunded your shipping. I have now actioned this and you should receive this shortly. We apologise for the mixup and hope you are happy with this outcome.

Many thanks,
Jonny

5つ星のうち1の評価

Would give them less stars if I could - bad service

They do not provide free return service be aware. If you bought something from them it is guaranteed that item is yours for life.

They are just some scammers. Avoid!!!

2021年11月23日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Nickk,

If your product is faulty or an incorrect size we would be happy to offer a replacement at our cost. Please contact customer service.

If you are still unhappy with this service I would be happy to speak to you to see how I could resolve this.

Many thanks,
Jonny
ask@duckandcover.co.uk

5つ星のうち1の評価

Would give them less stars if I could

Would give them less stars if I could. Customer service is terrible.
I bought 3 packs of socks as a Christmas gift (for my father in law who has specifically asked for socks) because they were packed in a smart looking cardboard box. My order was packed in a double plastic bag. One of these boxes came bashed and looking at it I knew I would be embarrassed to gift this so reached out to customer service to return and get a replacement. In response I was met with "we cannot guarantee that boxed items will arrive in perfect condition". Obviously because a thin cardboard box was sent in a bag, it is inevitable this would come bashed, frankly I am surprised it was only one box that was affected. I suggested this should have been packed better but "we are sorry you are unhappy with our policy" was essentially the response received. Steer clear, they couldn't care less about sending their products in suitable packaging so you are happy to receive or trying to resolve any complaints.

2021年11月22日
Duck and Cover ロゴ

Duck and Cover からの回答

Hi, I believe I am aware of your case as it was escalated up to my department.

Unfortunately this cannot be helped as we have to comply with how our delivery partners require goods to be shipped and also to keep a cost down of shipping items. This allows us to offer leading pricing on not only our own products but clothing in general.

I can assure you that the garments arrived in perfect use condition and this is an unfortunate circumstance and not the norm. I hope if you make another order with us again, you can edit this review to be a positive one.

Many thanks,
Jonny

5つ星のうち4の評価

Faith in humanity has been restored...

I bought a D&C jacket, that over a period of weeks started to fail. Press stud housings came away from both pockets.

I posted a pretty harsh review on here which was seen by a customer service manager who reached out and offered to try and help.

Anyway, long story, short - everything is now resolved thanks to Gail.

I will remain a customer of D&C :)

2021年9月6日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi John, until now we have not been able to claim this trustpilot page. We're please that you have received the fantastic support that Gail offers. In future we will be a lot more reactive on customer enquiries through TP.

Can I ask what would it take for your experience to be 5 stars, as the product was replaced and you're happy with the outcome?

Many thanks,
Jonny

5つ星のうち5の評価

Brilliant jeans that fit like a glove

Brilliant jeans that fit like a glove. Now have 4 pairs and wouldn't buy anything else. Underwear and tee shirts very good too and true to size.

2021年9月6日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Thank you for your review, I'm biased but all the jeans I own are DAC too! :)

Many thanks,
Jonny

5つ星のうち1の評価

Bought a Duck and Cover jacket and the…

Bought a Duck and Cover jacket and the zip has been iffy from day one. Several weeks later and it takes several minutes to get the zip up.

2020年1月10日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi, a faulty zip can happen in any product, did you not contact customer service for a free replacement?

In future you can contact them here;

https://www.duckandcover.co.uk/pages/contact-us

Many thanks,
Jonny

5つ星のうち5の評価

Recently bought a d&c jacket

Recently bought a d&c jacket, great quality and super stylish

2017年7月24日
自発的なレビュー
Duck and Cover ロゴ

Duck and Cover からの回答

Hi Bektas, many thanks for a great review. Glad you like it. Keep an eye out on our new releases and deals :)

All my best,
Jonny

5つ星のうち5の評価

Top class

Ordering and payment quick and easy, delivery lightening fast, within 36 hours and excellent communications via text before item was delivered, as always with duck and cover gear, excellent quality.

2016年11月14日
自発的なレビュー

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