Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... もっと見る
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Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... もっと見る
企業が回答しました
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... もっと見る
企業が回答しました
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... もっと見る
企業が回答しました
企業情報
当該企業による記述
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
連絡先
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, 英国
- ask@duckandcover.co.uk
- duckandcover.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75%に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
⭐️⭐️Great item, Great Price, Great Service, Many Thanks⭐️⭐️
⭐️ As always D&C offers top quality clothing for a great price ⭐️

Duck and Cover からの回答
Great service and quality…
Great service and even better quality (so good I ordered 3 of same jacket in range of colours). Prompt refund of wrong sized items too. All round winner!

Duck and Cover からの回答
Disappointed with the quality and style of recent purchases
I have been purchasing D&C clothing for a very long time (15 yeats) but have to say Ive been very dissappointed with the quality of the last couple of items. Definately not the same quality as previous goods. I know the company has been sold to another clothing brand company. But please retain the quality of fabrics and styling that was there previously. We can all buy average quality clothing elsewhere at half the price. It would be such a shame to loose the good stuff.

Duck and Cover からの回答

Duck and Cover からの回答
Still waiting after 10 days with no…
Still waiting after 10 days with no communication. Lazy People doing business!!!

Duck and Cover からの回答
Still trying to find it!
I bought a knitted hoody from here a few years ago but I grew. So I've been trying to find the same one since! It was so comfortable, I just wish I could have it again in a large 😁

Duck and Cover からの回答
Duck and Cover never let me down!!!
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fantastic delivery even when listed as Standard, I receive most orders the next day. They also keep me well informed of fantastic deals and discount codes to take advantage. They've also teamed up with ClearPay which presents a perfect way of managing my finances whilst taking advantage of deals.

Duck and Cover からの回答
Bought a top from them,note that i paid…
Bought a top from them,note that i paid for it be delivered to me, they supplied the wrong size.
i asked for return and refund, they provided returns label, item was returned, they only refunded me my payment minus the original cost to have it delivered to me.
is this normal, i paid for something that was not even my mistake!

Duck and Cover からの回答
Would give them less stars if I could - bad service
They do not provide free return service be aware. If you bought something from them it is guaranteed that item is yours for life.
They are just some scammers. Avoid!!!

Duck and Cover からの回答
Would give them less stars if I could
Would give them less stars if I could. Customer service is terrible.
I bought 3 packs of socks as a Christmas gift (for my father in law who has specifically asked for socks) because they were packed in a smart looking cardboard box. My order was packed in a double plastic bag. One of these boxes came bashed and looking at it I knew I would be embarrassed to gift this so reached out to customer service to return and get a replacement. In response I was met with "we cannot guarantee that boxed items will arrive in perfect condition". Obviously because a thin cardboard box was sent in a bag, it is inevitable this would come bashed, frankly I am surprised it was only one box that was affected. I suggested this should have been packed better but "we are sorry you are unhappy with our policy" was essentially the response received. Steer clear, they couldn't care less about sending their products in suitable packaging so you are happy to receive or trying to resolve any complaints.

Duck and Cover からの回答
Faith in humanity has been restored...
I bought a D&C jacket, that over a period of weeks started to fail. Press stud housings came away from both pockets.
I posted a pretty harsh review on here which was seen by a customer service manager who reached out and offered to try and help.
Anyway, long story, short - everything is now resolved thanks to Gail.
I will remain a customer of D&C :)

Duck and Cover からの回答
Brilliant jeans that fit like a glove
Brilliant jeans that fit like a glove. Now have 4 pairs and wouldn't buy anything else. Underwear and tee shirts very good too and true to size.

Duck and Cover からの回答
Bought a Duck and Cover jacket and the…
Bought a Duck and Cover jacket and the zip has been iffy from day one. Several weeks later and it takes several minutes to get the zip up.

Duck and Cover からの回答
Recently bought a d&c jacket
Recently bought a d&c jacket, great quality and super stylish

Duck and Cover からの回答
Duck and Cover jeans.
Online service quick and easy, delivered on time with good communication!. Great fit !!!
Great service
The delivery was made promptly and exactly as described. No complaints at all.
Top class
Ordering and payment quick and easy, delivery lightening fast, within 36 hours and excellent communications via text before item was delivered, as always with duck and cover gear, excellent quality.
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