Dutch Boot Collector レビュー 

Dutch Boot Collector からの回答

2024年3月4日

Dear Finlay,

Thank you for your honest feedback.

We sold you a brand new pair without any defects. What is important to keep in mind is that we are not the manufacturer of the boots, we find classic and old pairs and resell them. The pair you have ordered was already over 10 years old.

As you can read in our FAQ, we make it clear that there is possibility that due to age boots can break or rip, which must happened in your situation. If this would have happened upon arrival we would have accepted a direct return. But you emailed us explaining that the boots got damaged after using them.

This is very unfortunate, but that risk is something you need to considerate when ordering. In case of such an unfortunate event, the customer is the one responsible. This is clearly explained in the product description and in the FAQ on our store.

For every order we have a full refund policy, as long as boots are unworn and returned within 14 days after arrival. This Policy is similar to every business in our niche.

We do understand that this can be frustrating, and we are sorry that we cannot give you the solution you would want. But we act genuine and have fulfilled our obligations.

I'm happy to discuss our situation and find a solution via email, please contact us again on info@dutchbootcollector.com

Best,
Team DBC

Dutch Boot Collector からの回答

2024年1月23日

Hey Janis, Thank you for the review, Enjoy the Predators! Gr. Wessel

Dutch Boot Collector からの回答

2024年1月23日

Thank you Fernando, Enjoy the Tiempo's and we hope to see you soon again! Gr. Wessel

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2024年1月14日

Dear Mr Nicolettides,

Thank you for your review.

To be very clear, we did not; unfortunately, this is a false statement.

All our boots have undergone a thorough inspection of quality, functionality and condition to determine the level of condition required to meet our strict standards. They have also been checked to ensure authenticity and are 100% genuine.

You emailed us this same message as well, which we have refuted already by showing you the Art Codes that are on the boot and on the shoebox. We never sell fakes.

Team DBC

Dutch Boot Collector からの回答

2023年12月6日

Hi Pablo, Thank you for the beautiful review! I agree, We decided to solely work with DHL Express on shipping to the USA due to experiencing very long delays in customs when we tried other Shipping partners. Due to inflation, the Prices went up a little, but at least we can guarantee Shipping to the USA within 4 days :) Thanks again and enjoy the Magistas mate!

Gr, Wessel

Dutch Boot Collector からの回答

2023年11月29日

Dear Pat,

Thank you for the honest review.

As Dutch Boot Collector, our business is mainly focused on selling old and classic football boots. We sold you a brand new pair without any defects. What is important to keep in mind is that we are not the manufacturer of the boots, we find classic and old pairs and resell them. The pair you have ordered was already over 10 years old.

As you can read in our FAQ, we make it clear that there is possibility that due to age boots can break or rip. This risk is something you need to considerate when ordering. In case of such an unfortunate event, the customer is the one responsible.

For every order we have a full refund policy, as long as boots are unworn and returned within 14 days after arrival. This Policy is similar to every business in our niche.

We do understand that this can be frustrating, and we are sorry that we cannot give you the solution you would want. But we act genuine and have fulfilled our obligations. This does make us a trusted seller.

Please email us at info@dutchbootcollector.com including your order number, and I'm sure we find an acceptable solution for both parties. Our intentions are always to strive for customer satisfaction.

Best,
Team DBC

Dutch Boot Collector からの回答

2023年11月28日 に更新

Hey Leo,

Thank you for the kind words, Shoutout to you as well :)

Best regards,
Wessel
CEO of Dutch Boot Collector
www.dutchbootcollector.com