Dutch Boot Collector レビュー 

Dutch Boot Collector からの回答

2023年8月14日

Thanks a lot Petros! Enjoy the Vapors!🤝

Dutch Boot Collector からの回答

2023年7月16日

Hi Mehdi, I believe you wrote a similar review on June 1 as well about this situation and your order, which we explicitly replied to and gave our side of the story.

We furthermore never received any emails from you. Please sent them again to info@dutchbootcollector.com or to dutchbootcollector@gmail.com.

Regarding your assumption that we clean up old shoes and make them look like new: that is a complete false statement, not based on the truth or factual events. We recommend you to reconsider this allegation and remove it.

That doesn't take away that we are sorry to hear about the situation and the ripping soleplate.

As Dutch Boot Collector, our business is mainly focused on selling old and classic football boots. We sold you a brand new pair without any defects. What is important to keep in mind is that we are not the manufacturer of the boots, we find classic and old pairs and resell them. The pair you have ordered was already over 9 years old.

As you can read in our FAQ, we make it clear that there is possibility that due to age boots can break or rip. This risk is something you need to considerate when ordering. In case of such an unfortunate event, the customer is the one responsible.

For every order we have a full refund policy, as long as boots are unworn and returned within 14 days after arrival. This Policy is similar to every business in our niche.

We do understand that this can be frustrating, and we are sorry that we cannot give you the solution you would want. But we act genuine and have fulfilled our obligations.

Best,
Team DBC

Dutch Boot Collector からの回答

2023年6月10日

Hi Giuse,

Thank you for your wonderful review. Your satisfaction is our top priority, and we are grateful for your trust in our business.

Warm regards,
Wessel
Founder of Dutch Boot Collector

Dutch Boot Collector からの回答

2023年6月10日

Dear,

Thank you so much for taking the time to leave us a glowing 5-star review! We greatly appreciate your kind words and support.

Gr.
Wessel
Founder of Dutch Boot Collector

Dutch Boot Collector からの回答

2023年6月10日

Dear Soulaimane,

I hope this message finds you well. I recently came across your review regarding your experience with our business, and I want to express my sincere apologies for any inconvenience caused. We take customer feedback seriously and strive to provide exceptional service to all our valued customers.

However, upon careful examination of your review, it appears that there may have been a misunderstanding or miscommunication during your interaction with us. We value every customer's opinion and want to ensure that we address your concerns appropriately.

At Dutch Boot Collector we sell a wide range of 'slightly' used football boots. This is explained in the description of the product, in the category it is placed on in our website, and in the price we ask for these models.

The Adidas X Ghosted .1 FG that you ordered was within this category and described as being in a 9/10 condition (indeed some turf stripes).

We always accept returns within 14 days after arrival, so we would have loved to have heard about your situation earlier so we could have looked at solutions.

At Dutch Boot Collector, our primary goal is customer satisfaction, and we are committed to providing excellent service.

Your feedback is crucial in helping us improve our services and ensure a positive experience for all our customers, so thank you for sharing!

Once again, I apologize for any inconvenience you may have experienced, and I assure you that your concerns are of the utmost importance to us.

Thank you for your understanding and patience.

Warm regards,

Wessel Rietveld
Founder
Dutch Boot Collector

Dutch Boot Collector からの回答

2023年6月10日

Dear,

We extend our sincerest appreciation for your outstanding review. Your satisfaction is our highest priority, and we are grateful for the trust you have placed in our business.

Kind regards,
Wessel
Founder of Dutch Boot Collector

Dutch Boot Collector からの回答

2023年6月10日

Hi Alejandro,

We are absolutely delighted and grateful for your exceptional 5-star review! Taking the time to share your positive feedback means the world to us.

Kind regards,
Wessel
Founder of Dutch Boot Collector

Dutch Boot Collector からの回答

2023年6月10日

Hi Lorran,

thank you sincerely for your amazing review. Your satisfaction remains our utmost priority, and we truly appreciate your trust in our business.

Kind regards,
Wessel
Founder of Dutch Boot Collector

Dutch Boot Collector からの回答

2023年5月19日

Hi Jonas, Thank you for the kind review. We are happy to call you our customer! Kind Regards, Wessel - Team DBC