Estates & Management Ltd レビュー 355

I would award no stars were it possible. I have never come across such an utterly inept business whose main raison d’etre appears to be making every basic transaction as difficult as possible. How they are still in business is anyone’s guess. The owners/directors presumable make a comfortable living and couldn’t care less. A disgrace.

Assistant Portfolio Manager:
"In line with the lease terms the managing agents statement below appears to be correct, if however you believe that the pipe causing the issue is part of the communal area then kindly provide evidence of this then we will be in a position to review the matter further."

FTT Judge's Verdict
"The Tribunal does not consider incurring the cost of a policy with a £10,000 excess was a reasonable outcome." "They suggested deducting the excess, leaving the Applicant with £3,000 to reinstate their property. This is clearly not sufficient. Fortunately, such a situation is contemplated by the Lease which at Schedule 6, paragraph 2.4 states:
“If notwithstanding the extent of the risk and value as aforesaid the money receivable under such insurance shall be insufficient to meet the cost of the necessary works of the rebuilding repair or reinstatement then the deficiency shall be treated as a further item of expense under this Schedule recoverable from the tenants accordingly insofar as any such deficiency may relate to an excess limitation or exclusion under the terms of the Management Company’s insurance policy from time to time.”"

St Giles Insurance & Finance Services Ltd Client Director:
"If you wish to bring a claim then this should be directed against the Freeholder."

I would give minus one if I could , I feel extremely sorry for anyone who has to deal with this appalling company . They are rude , unhelpful and useless . They deserve to be reported to the ombudsman . They take huge amounts of money for doing nothing during conveyancing and then take a percentage when property is sold .
Now 2 weeks after my mother’s property has been sold I get a letter saying the property is being sublet . God give me strength , I phone them and they want me to put everything in writing as they are not aware of property being sold !!! So why for the past 6/8 monthes have my Solictors been in correspondence advising flat has been sold and E&M have responded to Solictors . Absolutely abysmal company

Utterly depolrable people with absolutely no Customer Service skills. They operate an Accounts system that verges on the corrupt and issue totally unwarranted threats of legal action against their users. Communications with them is extremely difficult and the staff are obstructive or simply do not reply.

Shocking experience nearly caused the remortgage of my property to be put on hold spent months and hours on the phone for them to complete the simple service which I had paid for and took over a year. Avoid at all costs

Words cannot adequately express how lazy, uncaring and incompetent this so called management company is. I pity anyone who has to deal with them! If I could rate them a zero star I happily would.

One star is too good for them. Horrendous communication, arrogance, and obstructiveness. I had to go through a lease extension. What should have taken 8 weeks (according to their website) took 21 weeks. This cost the buyer his mortgage offer!! Don't bother calling - you only get a gatekeeper, who then relays your question on, so any information becomes secondhand and incomplete. Absolutely awful. Glad to be rid of them

I am trying to help a 96 year old lady who is still compos mentis & lives in one of Estates & Management Properties but they have no customer service or care about their clientele other than collecting money from them. the lady is demented voice her leasehold documentation that she has mislaid.
I have tried to contact the company by phone only to be asked a lot of irrelevant questions & buttons to press by an electronic voice before the phone was disconnected, there was no option to make a general enquiry.

Disable your account so you can't pay then charge you penalties. Food luck xalling their phoneline. Quicker to get through to HMRC.
Dodgy bunch. Avoid if possible.

Joke of a company,went through long list of options on phone trying to speak to somebody only to be told to call back when office open THIS IS AT 10.30 AM ON A FRIDAY MORNING. with no suggestion when they might be open.
Someone needs to sort this company out.

So so hard to get through to someone to talk to for help. Press this button for that service, speak to your solicitor instead, look at your online account, look at your homeowners handbook etc etc......it's like they don't want to talk to anyone.

Then I'm on hold for 5 minutes. Then when I did get my call answered the awful way I was dealt with showed no customer service training at all. Shocking.

Below is a copy of my email sent for the 3rd time over an 18 month period, Still no reply. Worst company to deal with

Attention Louise Smith,
Good morning,
Louise, please can you assist? I am the treasurer for the social club at Dove Court, we endeavour to entertain and look after our residents.

We are currently trying to understand how on a secret ballot, back in 2016, to change from a full time manager to a part time manager, Dove Court's guest suite concession was withdrawn and retained by the landlord? This was tagged as an afterthought and not voted on.

Unfortunately we only have one member who was around in those days and cannot verify

So currently any moneys paid to use the guest suite gets sent directly to E & M.
The guest suite requires cleaning and maintaining on a regular basis. All this, including replacement of linen, tea, coffee is for Dove Court's expense

Our development manager from First Port, Allison Wharton, is required to clean and launder the guest suite when a guest vacates and this takes Allison quite a bit of time as she works part time, 5 hours per day.

Overall this seems a little one sided with E & M scoring hands down and the residents responsible for all running costs.

Can I appeal to E & M to consider splitting the income on a 50/50 basis, in order for us to get occasional outside help and subsidise the unit as it is looking very tired.

Perhaps you may have something else in mind that can help, I would be interested in your views.

Kind regards

Mark Haagman

What went wrong this time is what goes wrong every time with this useless company. I simply want to pay the bill for my ground rent online - a facility the company offers - only to find it impossible to log into my account. I cannot telephone the payment as I am deaf and do not see why, as I am also disabled, I should go to the bother of sending a cheque in the post. That's archaic in any event. I have emailed their so-called helpline service but only silence results. Who are these people? Do they have absolutely any idea about how to run a business? NB: I very much doubt my complaint here and all the others I have read will have any effect at all. Quite appalling.

So pleased to have sold my leasehold flat...to be rid of E&M.
A licence to print money and abuse home owners.
The costs throughout my tenure were awful.
The Government should stop this rip off.

I would give zero stars if I could. Just a company in the business of ripping off home owners and making up charges for information they already have.

I was looking at my property records a few weeks ago and I found letters that reminded me of my experience with Estates and Management. About 25 years ago I bought the remaining 890 years of a 999 year lease of a flat in Huddersfield. The freeholder was E&M. On one occasion, only a few years later, I forgot to pay the annual ground rent (just under £20) on time. E&M tried to charge me a £70 administration fee for this minor oversight. I thought that was excessive. The only contract between me and the freeholder was the original lease agreement, and this made no mention of an administration fee for anything. I pointed this out to E&M, who replied stating they were unable to waive the administration fee. I paid the ground rent (a few weeks later than I should have done), but I told them that I was not going to pay the administration fee. I heard nothing more. I suspect that E&M know that there is no legal basis for a lot of their fees, which means that they know that they can’t take legal action to make leaseholders pay these fees. Please don’t take this as legal advice, I am not a solicitor, but it may be a useful bit of real life E&M experience to mull over.

I have just tried to pay my £50 ground rent but E&M’s system will only allow me to make a payment of £230 which includes £180 for not informing them about subletting my property. They know and I know my lease does not require me to do this. I have asked them to write back stating that my lease does require me to do so and informed them I will then go to the police to report attempted fraud.

They are in the business of ripping people off. They know it, their tenants know it, everyone knows it. Their fees for extremely basic things (for example requesting consent for a pet for £40) are highway robbery. As others have said, 1 star is too much. They are taking the piss.

Wholly untrustworthy and dishonest. A revolting outfit who will endeavour to thieve you of every penny they can if afforded half a chance. AVOID AT ALL COSTS

My many recent requests through E&M to my Freeholder Fairhold Homes Ltd to replace FirstPort as its property managers have received no response for months while FP continue to fail in providing
1. Transparency of communication channels
2.compliance with Complaints procedures – substantive responses required within 20 days
3. Financial accounting – audited service charge accounts within six months of year‑end
4. Administrative records – proper keeping and accessibility
5. Notice of management meetings – minimum two weeks’ notice with agenda and documentation
6. Provision of trained staff – with respect for vulnerable elderly homeowners
7. Statutory processing of Section 20 Notices
8. Safeguarding lessees – protection from abuse by staff or Residents, including defacing or removing internal communications on designated residents notice boards which is CRIMINAL DAMAGE to property under 1971 Act
9 improper communications by FP to Lessees re illegality of age restrictions in Lease and their ability to change Lease while at same time
10 redefining our Retirement block as sheltered accommodation when there is no care at all let alone any enhanced 24/7 care to justify the cost of installing an unnecessary LD1 smoke alarm system not required in latest FRA
i have no confidence that my communications ever reach Freeholder through E&M who do not themselves respond to my emails