easipetcare レビュー 430

i have had many problems with this vet with loosing animals because they refused to give anti biotic injection to just being rude to me, i was just starting to look round for a new vet anyway after the latest problem with them which was they quoted £340 pounds for a procedure my dog needed, when i dropped her of i said if there is any other problems please call me to discuss it before going a head. they called me two hours later all went well and you can fetch her in 2 hours but she had a problem so you now owe us £1641 pounds i was speechless. i told them i wasn't happy as that wasn't what was quoted and if it was going to be more they should of ask my permission before going a head. they said a manager would call me to talk about it and maybe do a payment plan. 2 weeks later no call i asked again what's happening with this manager calling me, i was told she was very busy and that she would call me soon. over a month later no call, i have had to take the dog back 3 times for infection, the wound not closing this they have charged me on top of the £1641 for . today i received a letter saying they no longer wished to treat my animals and i have two weeks notice to leave there practice. the dog is still not better, they has been navy blue cotton hanging from the wound yet meant to be dissolvable stiches. i think this practice is very unprofessional and shouldn't be in business if it doesn't no have to conduct it self and any post op problems are meant to be covered by the operation price, it is defiantly all about money and not the animals here

This is the email I sent them and explains what happened.

Our cat died this morning and I hold the vet we saw yesterday responsible. We brought her in as an emergency on Saturday morning because she couldn't breath properly. Vet didn't know what the problem was and was not prepared to do any blood tests, x-rays or pain relief because it was nearly closing time. He said bring her back Monday.

His excuse was he didn't want to do a blood test in case she got more stressed, absolute ********, she died a few hours later anyway. We knew by the pain she was in she wouldn't last until Monday.

Now we have to live with the guilt of knowing she died in pain because of his disgraceful treatment.

Back in 2022 we were seen by this vet when Tash was losing weight and on that occasion, we made a complaint because of his lazy uncaring attitude. We said if we was to continue using Easipetcare, we request that we see a different vet at your premises, but it was ignored and every time we came back, we was always seen by him.

Can you please pass this on to the manager and let them know I wish to have a meeting with them and I will be making a formal complaint to the Royal College Of Veterinary Surgeons and possibly legal action.

Had the puppy package from here for our Pup, i hate needles so i was upset and asked to leave when she was having her injections and chip, a nurse stayed with her in my place, sooo thankful for that! Listened to my worries and how i felt and made my puppy feel at ease. Apprently she didnt even flinch! Thank you so much

Absolutely horrified with this vets,since head vet has gone on Matt leave the surgery has gone downhill,
I have been here for nearly 5 years, Last October, my dog ate some grass which nearly killed her.
They operated emergency, which I agreed to, £3000 it was a major op they sent her home where she rapidly went downhill, I contacted them they told me there were no vets to take her to Shinfield vets who knows she’s coming, incidentally, Shinfield vets had no idea, another thousand pound later, she finally recovered,
My recent visit was she had a small skin tag they done a biopsy. It’s come back clear but it needs to be removed. It’s now got considerably large, they gave me a price over the phone on Thursday and said to bring her in to get it removed, I contacted them today to book her in to be told there is no appointments for the foreseeable future to go and find another vets,
How can they run a system like this? Absolutely disgusting and I feel very letdown.
I also noticed that their prices have crept up,
I don’t believe it’s any longer a affordable vets,
I would say to anybody do your research first they are no longer reliable as they cannot facilitate anything more than a vaccination, seemingly,
Avoid……

One word, SHOCKING.

OK so I don't ever leave neg feedback so this is the first....we had our merlin with easipetcare for years and were always so pleased...unfortunately we lost merlin last sept and now have our new baby Milo who has been registered since Nov ...the girls on reception were absolutely lovely the last few years....couldn't do enough....so today I takes Milo in for his 10 day post castration check...there were 2 girls on reception...I have to say the last 3 times iv been in I find the girl with the long blond hair extremely rude never speaks just glares at u and I have found this like I say the last few times iv been in...very very unprofessional not a nice person at all....felicity on the other hand who dealt with some travel sick tablets wad lovely and so helpful....plus I must say the male nurse (sorry don't no name) who iv seen many times is always so so lovely and caring...but sorry easipetcare pls sort your reception staff as like I said one in particular is letting this business down !!!

Totally incompetent. Avoid if you love your pet!

Take forever to answer phone, Staff are not caring, last time i rang i was told to take my dog to a vets in Reading ? WHY we have NO VETS. Paid for booster for life ( but no vets , Paying monthly for other services cant get appointment NO VETS, now going to look into legal advice if entitled to money back and move to another vets.

They say They are cheaper but they are not- my consultation now is more expensive than other vets, two year ago they were cheaper but have since really increased the prices, also they over charge the prescription costs. It cost me £65 for 21 tablets of Apoquel, yes they are expensive but i can get them online for under a £1 a tablet, which would have just cost £21, so you can clearly see the difference in price hike, a whole box of 100 would have cost £90 such a rip off! Will be looking at other vets

Would like to pass on heartfelt thanks for the care you gave my boy Charlie on his final day. It’s been a heartbreaking time for the family but the thoughtful card and paw prints meant so much . I know he wasn’t the easiest and I apologise for the trouble he gave 😒but he was very much loved . He arrived back home today which definitely brought a tear to my eye but I can’t Thankyou enough .

Where do I even begin with this place…. Do I begin with consultation for my cat that they insisted took place in the car? The ever-amounting vets bills when nothing is wrong with him? The unnecessary tests? The appalling attitude of the receptionists, who make you feel like a piece of muck on their shoe?

I had three separate phone calls with this joke of a place regarding vaccinations for my puppy. They gave me conflicting advice on each call and proceeded to book him in anyway, only for me to arrive all the way from Bedford for them to turn me away at my time of appointment. Couldn’t get past the receptionist, who is probably the most condescending person I’ve ever met, who refused to let me speak to a vet. But don’t worry, they gave my puppy a complimentary treat for his troubles, that he couldn’t eat, given that he is the size of a chicken nugget and this treat was clearly for a large, adult dog.

I have deregistered all my pets from this place, which is probably for the best as it is so filthy, even I get the poops when I leave. Although this will come as no shock to the odious receptionist who repeatedly told me “well you can always take your pets somewhere else” and slated advice given by another local vet.

Avoid this place, unless you enjoy being ripped off, belittled and leaving with blood or faeces on your shoes.

Years of misdiagnosis which led to huge surgery and recovery which if done one of the many times I took her in the two years prior would have been a lot less intense, not to mention costly. I even asked once if she should have an x-ray to be sure and was told no. The surgeon even confirmed this was building up for years. Post op care and advice was awful. Now moved to Harrison vets who are superior in every way and cheaper.

Wasnt sure what product would be like. Arrived just after time stated by courier. Easy to assemble. Well worth the buy. Our Chihuahua has gotten the hang of it after a few times encouragement with treats on the steps. It is easier for us so we dont need to keep lifting him up onto the windowsill.

We took a stray cat to Easipet to see if she was pregnant , first visit was 9/10/2023 told she was had 2-3weeks to go , we waited no kittens .Took her back on 23/11/2023 told she was DEFINITELY pregnant but the scanner was broken , she had a about a week to go still no kittens . Today (20/12/23) we took the cat to a different vets , it’s doubtful she was ever pregnant, no signs of giving birth ( the cat wasn’t allowed outside )
I’m so disgusted with Easipet , the money wasted on poor diagnosis that I’m cancelling my dogs 365 plan and moving to a different vet that I feel I can trust . I would say to anyone give them a wide berth and use a different vet practice

Thank you for your care and understanding a d compassion, We're absolutely heartbroken and devastated over the loss of our boy Loki aka Bear, but the way you've always treated him, the understanding and compassion I will never forget and will always be praising and using your services. Now just can't wait to get our boy home where he belongs. Both us and his big brother and sisters will miss him, but he'll forever be in our hearts. Again thank you to everyone

I've always been happy with the care my dogs received at Easipetcare, until yesterday. My dog became very unwell over the course of yesterday, and the phone message states, in an emergency, come straight down. I was at work, it was late afternoon and I called them to warn we would be on our way shortly to be told the vet had gone home. This was well before the practice closed, at 6pm. Had I gone straight down with my dog, they wouldn't have been able to help. I ended up ringing another local vet who went above and beyond to help us yesterday. I think if a phone message instructs you to come straight down with your pet, in an emergency, there should be a vet on duty at the practice until close of business .

When you're buying and paying for their pack services online, no one tells you about the waiting times. You figure it out later when you're trying to book an appointment. 1 month waiting for a cat jab appointment, to be told 1 day before that there's a nationwide shortage. That shortage is not recent. So if they don't have enough product, they should warn before accepting new registrations. Get old of the stock they have. After the cancelation it has passed over a month. Waiting 2 months for a jab. And the waiting will be longer.. The money off course is on their side. The online pack is still available to buy even though they know there's no vaccines... Scam... They book the appointment to cancel it one day before. Knowing already there's a shortage. Also waiting 1 month for a neutering. No one updates you. You have to keep ringing if you want to.

Upon arriving for my dogs appointment the three reception staff sat nattering away for around 6 minutes before even acknowledging me wich I found very rude and unprofesional.
Once we were seen we were charged £170 for a 2 minute consultation and 2 injections 1 being an anti biotic and the other an anti inflammatory, they also said there is another £160 to pay for some pills but when I Informed them I was unable to pay the full £230 there and then they took the medicine back and would not allow me to take it to treat my dog and pay in a few days time.

They showed no care for my pet and I left feeling they only care about the money they can take from you

Great vet but trying to make an appointment by phone is terrible. When I'm there the receptionists never seem to be on the phone, so who is answering the calls? Apart from that they're brilliant just the phone service let's them down

Never again will I take any of my cats there, had to have our cat put to sleep, they took her away to put a cannula in her for to come back into the room so dozed up. Apparently she went on so bad she was going to kill them. My cat was the calmest thing you would of met. Why they did not come and get us to try calm her is beyond me but instead they gave her diazapam without our consent. When they put her to sleep the vet joking on looked at our cat and said Annie you were trying to kill us. Not appropriate when you have just had your pet put to sleep. Then had no time with her to be told we have other people to see. Please do not take your pets here