VAT returns filed "on presumption" - refund stuck in HMRC enquiry since March
UK VAT service, used mid-2025 to August 2026. Returns were filed on assumptions (their words: "I used my presumption"), input VAT was set to zero without ever asking us for invoices, and one return under-declared output VAT by GBP 1,128 because EAS left a whole bucket of its own order data out of the figure - EAS wrote it is "unable to file any correction", so we filed the correction with HMRC in September 2026 and pay it plus interest ourselves. HMRC could not reconcile their workings; our GBP 2,058 refund has been in enquiry since March. Domestic UK orders were billed as "imports" on 956 orders, dashboard access came six months after billing started, and dunning emails claimed unpaid "European taxes" on invoices that contained only service fees. We were slow on some replies ourselves, but the core filing errors are theirs and documented in writing. Terminated.
EAS Project からの回答
The UK output VAT on your sales was collected and reported correctly for every period we filed, in line with your store configuration. This is a billing misunderstanding that followed your move to a UK warehouse in December 2025, followed by communication issues, not a failure of the VAT service itself.
Our responses to you were never limited to meeting requests. We answered your questions in writing, as your own account acknowledges. A short call was needed only to confirm the fulfilment change and complete the store adjustments it required, and that call did not happen on your side for several months, which is what allowed the issues to accumulate.
We must firmly reject the claim that our filings were incorrect. Returns must be submitted by statutory deadlines. Where information was outstanding from your side, we applied reasonable and clearly stated presumptions so that your returns were filed on time rather than late, and you had ample opportunity to review and respond to them. UK VAT returns can in any case be corrected for up to three years, so no filing position is ever permanent and corrections remained fully available throughout.
On classification, UK rules account for consignments valued at £135 or under and domestic B2C sales in the same way, within Box 1 of the return. The order categories shown in our dashboard are internal labels used for visualisation only. They are not legal terms and do not change the VAT reported. Orders above £135 are treated differently, and those were the orders that required the store change we asked to arrange with you.
Where corrections were appropriate we offered to make them, as UK rules permit. When you asked us not to file further, we provided written instructions so you could proceed directly. Your data remains available in the dashboard until the end of the year, and we are ready to reconcile the input VAT and to support your HMRC enquiry.
We could not deregister your UK VAT number, as EAS is NOT your tax agent. That registration sits between you and HMRC. We have also noted your comment on the automated reminder wording, which is generic to open billing cases rather than specific to your account, and we are revising it for clarity. Regardless of messaging content, service fees are expected to be paid on time. Refusing to resolve issues and then refusing to pay for services is simply unprofessional.
We regret that matters reached this point, and we remain willing to resolve the outstanding items with you directly via EAS emails.