Easterns Automotive Group レビュー 

864
TrustScore 5段階評価の1.5

1.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... もっと見る

5つ星のうち1の評価

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... もっと見る

5つ星のうち5の評価

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... もっと見る

企業が回答しました

5つ星のうち2の評価

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... もっと見る

企業情報

  1. カーディーラー
  2. カー アクセサリー店

当該企業による記述

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


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1.7

ひどい

TrustScore 5段階評価の1.5

864件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.7

すべてのレビュー

(864)

過去12か月のレビュー数: 5

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5つ星のうち5の評価

Mr Devan Young was very great salesman best…

Mr Young was very great salesman best I have seen ha is find guys to work for your company

2022年10月29日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

5つ星のうち5の評価

Devin Young was extremely helpful…

Devin Young was extremely helpful today. I came in with problems with my car he helped me and was very patient with me and was extremely kind and I’m so thankful for all of his help and answering all of my questions with no problem.

2022年10月26日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち5の評価

Devon W was very helpful

Devon W was very helpful ! He helped me when no other dealership could !!!! Please give this man a raise , MIKE THE MANAGER IS SO HELPFUL EVERYONE IS HELPFUL FRIENDLY

2022年10月18日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Devan was great

Devan was great, friendly, and helpful. I was referred here from a close friend because of the customer service, and Devan didn’t disappoint.

2022年10月17日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

5つ星のうち5の評価

Craig Dewey was amazing

Craig Dewey was amazing, a real professional!!!! Could not be better

2022年9月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

5つ星のうち5の評価

My man had patience an needs a raise

My man had patience an needs a raise. I’m happy. Thanks Devan Young did a perfect job.

2022年9月15日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

5つ星のうち5の評価

Devan Young is an amazing sales person.

Devan Young is an amazing sales person.

He has an Amazon worth ethic, really respectful and professional at all time.

Was extremely helpful and explained everything to me.

I will definitely be coming back for another vehicle

2022年9月12日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち5の評価

Devan was awesome

Devan was awesome! Very helpful and informative! Would highly recommend.

2022年9月11日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

5つ星のうち5の評価

Devan was awesome

Devan was awesome, he was a great salesman! I am walking away with a 2016 Scion!!

2022年9月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

5つ星のうち5の評価

Devan was a great Salesman

Devan was a great Salesman, him and Mike did everything they could to try to get my sister approved would definitely recommend

2022年9月5日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

5つ星のうち5の評価

Devan was patience courteous and…

Devan was patience courteous and knowledgeable. He took time to find the best overall deal that fit my situation. Definitely 5 star service.

2022年8月28日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

We value your feedback! We are delighted that you reached out to share your Easterns experience.

5つ星のうち5の評価

My experience was great

My experience was great. I wasn’t expecting to get into anything considering my recent repossession but Devan and his team worked tirelessly to get me into something.

2022年8月18日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

5つ星のうち5の評価

My experience Eastern automotive was…

My experience Eastern automotive was great. My sales rep Devan was 100% on point. He did everything that he could to make sure that I was happy with my purchase. Will definitely recommend Eastern automotive,and ask for Devan

2022年8月10日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Easterns Auto award winning customer service!

Easterns Auto customer service is phenomenal! On August 9th, 2022, I made my second purchase through the dealer on RT40 east in Baltimore. My Customer Advisor and Product Specialist was Darryl Mayzck. Darryl assisted me every step of the way through vehicle trade-in, and new vehicle financing while explaining thoroughly every step of the process.
I wasn't hassled to purchase anything other than what I came to get.....2020 Charger RT (Hemi of course :-) ). Most importantly, Darryl was instrumental with assisting me to make sure that I could afford the payments.
I will continue to utilize Easterns and refer people that are interested in a vehicle purchase. Very clean environment, knowledgeable, personable and very friendly staff! I couldn't give anything less than 5 stars! Thank you Easterns!!....... a million thanks to you Darryl!

2022年8月9日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち5の評価

Friendly service

Friendly service, quick and efficient. I went in at 3pm on a Friday and was finished before 6pm. Devan Young walked me through this process. Things were very smooth. Great Service😁😁

2022年7月29日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

5つ星のうち5の評価

Earnest Browning is a great Sales…

Earnest Browning is a great Sales Consultant, helped me out big time in getting me into my vehicle!

2022年7月6日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち5の評価

Jason Barrow

Jason Barrow was great when I came to purchase my vehicle. I will send friends and family here

2022年6月3日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

5つ星のうち2の評価

Buyers Beware

Buyers Beware! I deeply regret my decision to purchase a car from Easterns Automotive Group. I bought the car long distance, from Atlanta GA which I will never do again. I trusted Easterns only to be completely duped into a terrible car buying experience. The actual sales process went very well, Darius was professional, attentive, and did the best job of all the sales people I had worked with at other dealerships. The trust I built with Darius deeply influenced my decision to buy. Being that it was a long distance purchase, I never got to actual see or test drive the car, it was delivered to me after the purchase. We were so excited to see the car arrive only to be very disappointed when we turned the car on to find a check engine light on. In addition, I found that none of the entertainment package accessories (remote, headphones, etc) were in the car. I called Easterns and was told to bring my car to a nearby, local Infitniti dealership to have m issues addressed. Turned out to be a major repair, over $3k for the part and labor. On top of that, I found that there were several other issues with the car that were clearly never reviewed by Easterns before selling the car. To make matters worse, the battery died the next day leaving my wife stranded. I had to drive to meet her to jump start our new car 2 days after purchasing it and had to immediately install a new battery. Rather than just addressing these issues with Infiniti, Easters actually made me me have the car returned from Atlanta, GA back to Washington DC for them to review. That left me without a car for over 10 days, with no loaner. They actually made me pay for the missing entertainment package accessories they marketed with the car. All in all, I wish I knew what a hassle this car buying experience would be before I made the decision to trust Easterns. This was a complete cluster and I would warn anyone looking to buy from them to be careful.

2022年4月22日
自発的なレビュー
Easterns Automotive Group ロゴ

Easterns Automotive Group からの回答

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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