Easy EPC レビュー 1,792

Easy EPC からの回答

2025年5月28日

Hi Olives & Canapés, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.

We're pleased to know that our dedication to being efficient with good communication has been well-received.

If you're in need of any property survey services in the future, our team is ready to help.

Easy EPC からの回答

2025年5月28日

Hi Ilki, we're grateful for the opportunity to hear about your experience.

Your recognition of our team's dedication is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.

Please feel free to contact us for any future needs, we'd be eager to assist you further.

Easy EPC からの回答

2025年5月16日

Hi Susan,

Thank you for reaching out and we would firstly like to apologise that our customer service has fallen short this time. There is no excuse, though some background may explain why your experience was disjointed and not up to our normal standards.

Unfortunately, we recently suffered two parental bereavements within our relatively small team in quick succession, resulting in our managing director and a SAP assessor having unplanned time off, which also coincided in an unfortunate manner with the planned annual leave of other team members. This briefly put pressure on our response times for SAP and ability to process the SAPs in our normal turnaround time . This also caused some confusion with documentation handover. Whilst these issues are now fully resolved, we apologise that the fact we were suffering these issues at the time was not expressed to you initially.

I can see in our correspondence that you suggested a refund would be suitable if we could not carry the calculations out quickly enough for your requirements, which was actioned. I can see however that this was not expressed clearly enough to you, or with an adequate apology for falling short initially, and can only apologise for this now.

I can see that on 8th May you were advised your refund would be issued within 5 working days once payment has been made. Payment was processed on 9th May and you received funds on 15th May which is within the timescale we advised. When you enquired further about the timescale, we responded quickly and consistently to keep you updated and reassured, while extending our apologies.

I understand that we have not provided you with the level of customer service that we always strive for. We would like to express that this is not the norm for us, as you can see by the majority of our feedback being so positive, and hoped that it seems reasonable for us to explain in detail what went wrong on this occasion.

We always take feedback on board and will learn from this in order to help us to continue to provide the exceptional level of customer service we pride ourselves on overall.

Easy EPC からの回答

2025年5月13日

Hi Andy, thank you for sharing your feedback with us.

We're truly pleased to hear your feedback on our pricing, timeliness, easy communication and politness as we strive to keep our standards in those areas as high as possible.

Please consider us at your service for any further property compliance needs.

Easy EPC からの回答

2025年5月12日

Hi David, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.

Providing an easy experience for our customers is important to the Easy EPC team, so we're happy to hear that this was reflected throughout your survey with us.

If you require any surveys in the future, we'd be delighted to provide our services again.

Easy EPC からの回答

2025年5月12日

Hi Barrie, we're grateful for the opportunity to hear about your experience.

Your satisfaction with efficiency, pleasantness and ease of use is our priority, and it’s great to hear we're on the right track.

Please feel free to contact us for any future needs, we'd be eager to assist you further.

Easy EPC からの回答

2025年5月9日

Hi Joan, your perspective is valuable, and we appreciate that you’ve taken the time to write us a review.

We're happy to hear that you would rate our service and professionalism as 5 star.

Should you need another survey or further assistance, we're just a call or email away.

Easy EPC からの回答

2025年5月9日

Hi Don, thank you for sharing your feedback with us.

We're pleased to know that our dedication to timeliness and professionalism has been well-received.

We appreciate your trust in our services and are here to help with any future compliance or survey needs you may have.

Easy EPC からの回答

2025年5月9日

Hi William, we really appreciate that you've taken the time to share your feedback with us.

We're delighted to know our efforts towards excellent customer service beat your expectations.

If you're in need of any property survey services in the future, our team is ready to help.

Easy EPC からの回答

2025年4月22日

Hi Malcolm, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.

We are always striving for excellence, and your feedback on our ease of use helps guide our journey.

If you're in need of any property survey services in the future, our team is ready to help.

Easy EPC からの回答

2025年4月22日

Hi Alan, we really appreciate that you've taken the time to share your feedback with us.

Your recognition of our surveyor's pleasant attitude, and prompt arrival and efficiency is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.

If you require any surveys in the future, we'd be delighted to provide our services again.

Easy EPC からの回答

2025年4月17日

Hi Frances, thanks for taking the time to leave us a review, we always appreciate receiving feedback.

I understand that you are frustrated that your property did not achieve the rating you required, and that the EPC auto-generated recommendations are not guaranteed to get you up to the rating you need. I can empathise with your frustration, and would like to help by explaining why the Recommendations Reports may not help you and your other options.

The Recommendation Reports that come with EPCs are a built-in part of the government approved software that all EPC assessors must use. The recommendations are generated automatically in the EPC software and the assessors have little control over them. This is a standard across the industry and not something we personally choose to do

While we, as assessors, can and do, remove obviously unsuitable automated recommendations for each property, there is no guarantee that the other automated recommendations will achieve the level of rating improvement they suggest. We find it only fair to warn customers such as yourself in advance of this, rather than you potentially installing one of these options only to be disappointed down the line.

We are well aware of the shortcomings of the auto-generated Recommendation Reports, and because of this we have created our own consultancy service, which I believe is what you’re referencing in your review. For this service, our specialised technical team creates a tailored report, providing multiple different scenarios that detail how to actually improve your building to the desired EPC rating in the most cost effective and least disruptive way possible. Also included in the price is consultation with you to discuss any specific requirements or restrictions for your specific building.

Because our consultancy involves additional modelling and processing of your building’s data, and also writing up the findings into a clear and easy to follow report, we do have to charge a fee to do so. Although this fee is nominal in comparison to installing an improvement only to find out it doesn’t get you to the rating you need.

Separately to providing consultation on future improvements, we are always very happy to discuss what went into calculating your current rating, and we never charge extra for this. Please feel free to get back to us if you would like us to discuss how your existing rating was calculated.

I do hope that this information helps, but if you would like further information or would like to book in for consultancy, please don’t hesitate to reach out - our customer care team will be more than happy to help.

Easy EPC からの回答

2025年4月15日 に公開

Hi Danny, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.

Your satisfaction with our services is our priority, and it’s great to hear we're on the right track.

Please consider us at your service for any further property compliance needs.

Easy EPC からの回答

2025年4月15日

Hi Kayleigh, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.

Customer satisfaction is our priority, so we're thrilled to hear that you'd recommend us for our speedy service, friendly & helpful assessors, and reasonable pricing.

Please feel free to contact us for any future needs, we'd be eager to assist you further.

Easy EPC からの回答

2025年4月15日

Hi Mrs Quinn, thanks for taking the time to leave us a review.

It's rewarding to know that you appreciated our quick and friendly service as those qualities are priorities for us.

Should you need another survey or further assistance, we're just a call or email away.

Easy EPC からの回答

2025年4月15日

Hi Wolf Property Ltd, we really appreciate that you've taken the time to share your feedback with us.

Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how swift and easy your commercial EPC experience with us was.

If you're in need of any property survey services in the future, our team is ready to help.

Easy EPC からの回答

2025年4月15日

Hi Samanmali, we're grateful for the opportunity to hear about your experience.

We're pleased to know that our dedication to providing easy to use and affordable service with good communication has been well-received.

Please feel free to contact us for any future needs, we'd be eager to assist you further.

Easy EPC からの回答

2025年4月15日

Hi Tim, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.

Your satisfaction with our staff and our promptness, accuracy * helpfulness is our priority, and it’s great to hear we're on the right track.

If you're in need of any property survey services in the future, our team is ready to help.

Easy EPC からの回答

2025年4月11日

Hi Keith, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.

We take pride in providing prompt, excellent service and good value for money, so we're glad that we hit the mark for you.

If you require any surveys in the future, we'd be delighted to provide our services again.

Easy EPC からの回答

2025年4月10日

Hi Carrie, we really appreciate that you've taken the time to share your feedback with us.

We're dedicated to being as helpful as possible for our customers, so we're delighted that you'd recommend us for that.

Please consider us at your service for any further property compliance needs.